nursing assistant

human resources manager

resident assistant

director of human resources

senior human resources manager

Presbyterian Homes & Services

A typical day at work:
Overworked, undervalued, and constantly undermined. Despite being hired as a manager with 30 years of experience, I wasn’t allowed to fully step into my role. The previous manager, who stayed on, refused to relinquish control and had key leaders, including my supervisor and the campus administrator, supporting her, which made my job increasingly difficult.

What you believe you learned:
How to persevere in a toxic environment where favoritism and control mattered more than results. I also learned the importance of standing firm in my professionalism, even when facing unfair challenges.

Management:
Completely dysfunctional. Leadership fostered a culture of favoritism, manipulation, and backstabbing. The previous manager’s team actively blocked progress, undermined my role, and made it impossible to lead effectively. Instead of supporting me in my position, the supervisor and campus administrator enabled this behavior, creating a toxic work environment.

Workplace culture:
Toxic and anything but reflective of the values the organization claimed to hold. Favoritism, backstabbing, and manipulation were the norm. The previous manager’s allies created obstacles at every turn, drove people out, injured new hires due to poor training (causing one to quit), and silenced those who wanted to speak up.

The hardest part of the job:
Being hired as a leader but prevented from leading because certain individuals prioritized maintaining control over progress. Constant scrutiny, manipulation, and lies made the job increasingly difficult, no matter how hard I worked to support the team and deliver results.

The most enjoyable part of the job:
The residents and a few coworkers who recognized my efforts and appreciated my dedication. Their support and positivity were the only bright spots in an otherwise toxic environment.

I started working at PHS Bloomington’s Ridgeview Terrace in 2022, and I was hired for one role, but it didn’t take long for me to figure out that the majority of my job was doing something totally different than what I was hired for. Depending on the day, I was a therapist, leasing agent, community service navigator, and a sales marketer. I wore all these hats, but in my two years I received at most 2 days of training.

The best part of my job was knowing my work made a difference to my residents. Many residents had no one else to turn to, so I was their main support person. Some days were utterly grueling, with the endless needs (some ridiculous, some heartbreaking) of a complex building too overwhelming to handle. This is made so much worse by an organization that is not set up as a social service agency, so the support for the is non-existent. There are many residents who have serious mental health concerns and cognitive issues, which puts a strain on our capacity to help them. My office had no WiFi, and the technology dates back to the late 1990s, just like the company. Staff aren’t supported properly, yet we are expected to serve to the point of burning ourselves out or from getting ill from the workplace stress. If you’re lucky, you’ll get a prayer. I was the fourth person to work at our building in five years, btw.

I had some amazing coworkers who supported me during my time at PHS, which is more than I can say for the management.

Anyone who chooses to work at PHS Bloomington will be micromanaged, sworn at and yelled at, blamed for the upper management’s failings, overwhelmed, overworked, and will spend your shift walking on eggshells. As a whole, I found that PHS is rooted in exclusivity, silence, a dated status quo, and a mission with its roots in exploitation and avarice more than in its Christian service.

Another thing people need to think about before working here: If you’re not Christian, and especially if you’re in an administration position, don’t do it. Even if you’re a Christian, just don’t. 

Things started out well, but when Covid-19 hit morale hit an all time low during my tenure.  Most PPE was unavailable, and there was little guidance for safety.  They gave us 2 N95 masks total to rotate, with no replacements.  To put this in perspective, N95s at the minimum should be replaced at least once every new shift.  Most nursing homes had strained resources, but frankly there was a lot of missing support from management.  With few exceptions, meeting with management usually consisted of a nod, "I understand," and then nothing would be done.  It took a month for them to open up showers for employees who did not want to expose their family members at home, which made no sense as they were working and residents were not allowed to use them.  A very strained culture.  It often felt as if the response to stressed employees was to put up a celebratory banner.

There were good things, such as most of the residents and their families.  About 1/2 of the employees were good and supportive, but PHS was so desperate for staff the rehired problem employees that had previously left the company.  During one performance evaluation, the manager started doing narc counts during the middle of the meeting on expired narcotics--very weird, and it felt like she was completely disengaged.  

I still keep in touch with a few of the families, as I did develop meaningful client-patient relationships and it helped me develop into a better nurse.  But this was independent of management guidance.

The only thing I missed when leaving the position was some of the employees (who I still am in contact with) and residents and their families.  If you do interview as an RN, make sure you get a sense of the culture before you start, and know that if you are a good RN, other options are always available for you.

I feel like I have been here forever and yet I am never rewarded for of my efforts in any kind of way. All of the upper management are fake and hardly try to improve the lives of the workers since they are only concerned with themselves. Many promises are made, but are never fulfilled. They don't even think our job is hard, but they're not the ones staying 1 or 2 hours after their shift was supposed to end. I have had to leave at almost 9pm and all the work was still not complet, yet were usually expected to be perfect. There is never any communication with the managers. They will say one thing you agree with, then once your back is turned they will do the complete opposite. Even the residents tell us many times how this place is a joke. I try to make it better for them, but I know it is never enough. We are short almost always. The scheduling is never consistent and normally a new one doesn't come out until a few days before the old one ends. There are usually only 2-4 days during a 2 week period where we are fully staffed. The work here is very demanding and tiring, but is even more so when there is only two of you working for a dining room full of hungry people. It makes it harder to get motivated to do the job well because you just want to get it done so you can end the day with some dignity left.  Everyone is leaving because they know there is never any progression at this site, especially for its servers. 
This isn't even the end of all the awful stuff that goes on here, I'd tell you to see for yourself, but I'd rather advise you and say to just ignore this job because there are way better options out there than this worthless place.

A typical day at work would consist of either working upstairs in the assisted living or downstairs in the memory care unit. I often take care of people's everyday needs such as grooming, feeding, passing pills, hands on care, etc. While working at the Summerwood of Chanhassen I have learned to really work as a team. We would have "stand-ups" everyday that we would work. Stand-ups were to give information on the residents that needed to be known before each shift and also a time of prayer. This was held by the management. My co-workers are all very nice and welcoming to anyone who is new to the job. We work as a team, meaning that if someone needs help there is someone always there. We didn't have nurses working around the clock so in this case we would have a "lead" on the shift. This means that this person ultimately is in charge. I am pleased to say the often I got to be in the position of the lead and this helped me build on making a great environment not only for the residents but for the workers as well. The hardest part of my job would be seeing the families saddened. Many times while working in the memory care unit the residents may not remember there family members, friends, etc. this was very hard to see for the family members and me. Often I put myself in there situation and comfort them to my best of ability. The most enjoyable part of my job is to know that I am making an impact on each and everyones lives that I am around. I try to bring a sense of warmth and comfort to all of the residents and families because I know that this is what they need at this time in there lives.

The job was very diverse their wasn't a typical day since we had so many diverse patients with many different disease processes.  There were times where we had the in house Dr send 2 patients to the ER into the matter of 1 hour of each other. A patient would die at any time possibly once a week. There were times when i would have to go around the floor to find a Dr to help with a stat patient.  I would also direct the ambulance driver  where to go to find the patient to take them stat to the ER. This is a very detailed process. I would usually draw 20 labs a day. There were many times where they would be stat,  I would need to call the company also to get the lab results.  I worked on admissions also manually building charts along with putting in Dr orders. The volume of admissions per day were anywhere from 3 to 5. I would usually work 2 hours on each admission. So, there was no typical day. We just knew what steps were needed in each instance we than managed to process every action. We needed to be very quick and fast paced. Knowing what to do very quickly in each step. I enjoyed seeing the patients healing and able to go home . To see the gratitude of the patient along with the family members. Because, when your unhealthy it is very hard to manage for the average lay person. I became very close to some of the patients along with their family.

A typical day is fast-paced and physically demanding, which is expected in this field, but the lack of support makes it significantly more stressful than it needs to be. I learned a lot about patient care and resilience, but also how important proper leadership and communication are in a healthcare setting.
Management is inconsistent and often unresponsive to concerns. Issues are brought forward but not properly addressed, which creates an environment where staff feel unheard and unsupported. There appears to be favoritism at times, and accountability is not applied evenly across employees.
Workplace culture is one of the biggest challenges. There is tension among staff, and teamwork is not always encouraged or modeled. Instead of collaboration, there can be blame-shifting and lack of communication, which ultimately affects both staff morale and patient care.
The hardest part of the job is working under stress without adequate support or clear leadership. The most enjoyable part is building relationships with residents and being able to provide comfort and care during their day.

The residents can be challenging, but also fun to work with. However, the management's behavior is disappointing, as they pretend to care but actually don't. Seeking help from them is a challenge due to their constant and pointless meetings that last for hours. If you ask for a raise, they may punish you by assigning you to the hardest area and keeping you there. One of my co-workers had some concerns about pay, and management responded by taking her off her regular shift and putting her in a hard area, which ultimately led to her quitting. 

Many people call in sick, and you're stuck with agency staff every day who don't treat residents well, make your job harder, and may even leave early without finishing their work. Despite management being aware of this, they don't take any action to address the issue. Moreover, they strongly encourage you to take a short lunch break that they will deduct from your salary. If you claim your two 15-minute breaks, you may face criticism, as they claim to be short on budget, despite hiring agency staff at almost twice our salary. 

They only offer raises for every 1000 hours worked, which is not enough to cover the cost of living. Moreover, the amount of raise is between 15 cents to 50 cents, and it's based on whether a manager likes you or not. Lastly, if you notice any resident mistreatment, it's best to keep it to yourself, as management doesn't appreciate whistle-blowers.

I have work with PHS for over two years and during that time I was promised a new raise (excluding the raises we are supposedly already offered). I had very few attendance issues and although I was a dedicated employee there was little to no reward in doing or being one. I received a small increase only after I started picking up shifts that had almost doubled my scheduled amount of hours. It was a bit disappointing to have newer aids coming in with little to no experience (or experience that was not any more extensive than mine) that had been rewarded raises for simply working there for the 60 days (a raise I also didn’t get).  Besides bad compensation I have enjoyed working with them. It could be in part I enjoy the residents but it was also a company that seemed to have staff members there who also cared very deeply which makes the teamwork ideal more manageable. They have training yearly for CNA’s as well as mandatory online Relias training modules to keep staff up to date on their latest policies.  I worked in a smaller city which may contribute to the atmosphere I experienced while there.  The staff that had not been working there for over five years was filled with a majority of individuals who didn’t continue working for PHS for extended periods of time. 

I have been at PHS since February 2010. I have been promoted twice, and have always been given wonderful opportunities to learn and grow throughout my 7 years here. In my various roles I have seen first hand that opportunity and advancement are open to every single person here if you want to work hard and have a real heart and passion for caring for others. 

I also recognize that this is a tough time for hiring, especially caregivers and entry level employees. When people take the time to provide feedback and have open conversations, concerns always get addressed, and I truly believe that most of the managers here care deeply about their employees and the work they do.  I have seen a few VERY negative reviews here on Indeed and I have to say- I'm not sure why those people have such terrible things to say and nothing good because I have NEVER experienced any of that in 7 years working at 3 different locations. I consider PHS my home away from home, and nearly every single person I work with says they feel the same, so beware of the super negative reviews knowing that is another side to all of that- I know- I have first hand experience.

Top Job Titles	Average Salary
Nursing assistant 6 salaries reported	$23.36 per hour
Human resources manager 10 salaries reported	$29.12 per hour
Resident assistant 9 salaries reported	$16.36 per hour
Director of human resources 5 salaries reported	$111,000 per year
Senior human resources manager 5 salaries reported	$67,569 per year

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