medical assistant

medical office assistant

phlebotomist

receptionist

polysomnographic technologist

Privia Health

For starters, never expect that you’re going to start and finish your day within normal working hours. Managers in several states/territories will have you in 7 or 8am meetings knowing you don’t start until 9am. The management itself always seems inept at solving problems and frequently call meetings to brainstorm with everyone because they have no idea how to fix the problem. The company itself seemed extremely focused on selling as many accounts as possible rather than improving the quality of service so much so that managers often abandoned associates in operations because they had too many zoom meetings to go to in a day or felt they had better things to do than help their associates solve the problems of their clients. The hardest part of the job was consistently getting management to listen to you, especially when they’re supposed to be focused on operations but none of them have experience in operations. Tasks are frequently thrown on you last minute to the point that you are working well after hours into the night to get things done - on top of this they seem to never want to be bothered with responding to emails and would rather everything be a Google or zoom meeting which takes up 90% of the time you have to work during the day. They emphasize a team environment a lot but then refuse to help you because they want you to figure it out on your own. They’ll ask you your personal goals and if they don’t believe they fit the company they will oust you without warning or cause. They reward people for knowing how to talk rather than knowing what they are doing. You can never take time off because if you do you will be too far behind to catch up. They make the job way more high stakes than it needs to be especially when they dont care about solving the actual problems of the accounts they sell. They believe providing decks and data is what solves problems when it is action that solves problems, and they refuse to take action consistently. Expectations are never clear cut here and you will frequently be expected to do things that are not in your job description. Lower level management couldn’t even figure out which of their internal teams were supposed to handle problems the majority of the time. You spend precious days/weeks sending back and forth emails with certain teams just to find out it’s out of their scope and you’re supposed to be talking to someone completely different. DO NOT WORK HERE.

I was a receptionist for a very busy office.  Managers really try to push the “we’re a team” thing and yet this couldn’t be further from the truth.  You quickly realize it becomes back office (doctors and nursing staff) vs. front office (receptionists and phone girls) with the managers quickly taking the back office side because we have to keep the doctors happy - they are the ones that rake in the money.  

I worked in a couple of different offices as a float and each one was the same, everyone is super petty, always trying to start something and there’s no communication.  Turn over rate is crazy high and management doesn’t take responsibility for it, they ask what they could do to improve things and never follow through.  

The last office I worked in really wanted to see as many patients in a day as they could, in the beginning I thought that was admirable, a few weeks later I realized it’s just for money & the drs/nurses could care less about the patients.  These doctors have patients wait hours in the tiny waiting room to see them and then when they’re finally in the back for their visit it lasts 5-10 minutes.  Patients never complained to nurses or drs for the wait they brought their anger and animosity to the front staff and blamed us.  I was yelled at over and over because of the wait and no one would jump in to help, I was never taught how to handle the situation so I became very bitter, this job is not worth the money they pay you.  

There’s no where to advance unless you’re an office manager and you’re besties with the big managers - lots of conflict of interest.  People will quickly throw you under the bus, blame you for their mistakes, pick a fight for no reason and each and every office is full of bad attitudes and managers full of empty promises.  When someone new starts in each office there’s always a bet of how long the new one will last, it’s usually no more than 2 weeks.  If you’ve got super thick skin and love working with bad attitudes - not just from coworkers but patients too then this is definitely the place for you.  

I joined Privia Health in 2022 with great enthusiasm. The company offered an exciting environment where I was able to build strong relationships with colleagues and collaborate across departments. During my time there, I contributed significantly to improving workflows, including creating the virtual telehealth spreadsheet and the OBGYN spreadsheet, which streamlined operations and added value to the team.

For the first two years, I had a positive experience and consistently received excellent performance reviews. However, by 2024, challenges with leadership began to emerge. Despite my demonstrated achievements and contributions, I was told I lacked leadership skills when I applied for an open leadership position. Shortly after, I was placed on a Performance Improvement Plan (PIP), which came as a surprise given my previous strong performance reviews.

The issues raised in the PIP included allegations about communication and responsiveness. However, when I requested specific examples during discussions with HR, none were provided. This lack of clarity, combined with inconsistent standards for productivity metrics, created a frustrating work environment. It became apparent that leadership was not held to the same accountability standards as others, and I observed favoritism, as friends of leadership from prior roles seemed to be given preferential treatment.

As the only person of color on the team, I felt disheartened by the inequities I experienced. The leadership’s lack of transparency and their inability to provide clear guidance or fairness in management decisions led me to seek employment elsewhere. While I value the professional relationships I built and the contributions I made, I ultimately realized that I could not thrive under leadership that I felt was incompetent and inequitable.



Leadership retaliates against employees who raise concerns and often shifts blame for problems that existed long before. Expectations are inconsistent, and there is no work–life balance—salaried staff regularly work 60–70 hours a week, including holidays. HR supports the organization, not the employees, and the culture between departments is toxic and disrespectful. The only positive was leading a dedicated team whose hard work was never recognized by leadership.
Pros: As a Department Leader, I had an amazing team who worked hard and supported the goals of our department. Their dedication was one of the few positives of the role, even though their contributions were not recognized by leadership.
Cons: After raising compliance and ethical concerns, I feared retaliation and ultimately experienced what I believe was termination in response. Leadership often turned long-standing issues—problems that existed well before my tenure—around to make it seem as if they were caused by my Leadership. Expectations for my role were inconsistent compared to peers, creating a sense of unfair treatment. There was no work–life balance, with salaried staff regularly working 60–70 hours per week, including holidays, just to keep up with the volume of work. Human Resources was not there to support employees, but to protect the organization, and often showed little regard for individual concerns. Communication and transparency from leadership were also lacking.

Privia is also Texas Health care. Don't be fooled. Was told I would receive raises on 3 months, 6 months and 12 months. That did not happen. You will be overworked and underpaid. If you take a lunch you will pay later by receiving attitude from physician. You will be constantly told you don't do enough or you don't focus enough even when you work 10+ hours a day to make sure things are taken care of. If the physician buys lunch dont take it, they will throw it in your face everytime they have a chance. You will never get a "good job" even if you break your back working it will never be good enough. High turnover rates, no chance for growth, and if your physician does not like you no matter how good you are, you will not be treated with any kind of respect as a human being. You have no voice and problems are not resolved as a team. Again DON'T DO IT!

Job was made out to be something it wasn’t right from the beginning. Told there was going to be a raise after 30 days, then never received one. Was only trained for about a week and a half then expected to perform as a full time employee answer questions for patients post op and pre op and when calls were transferred to surgery scheduled reprimanded for not taking care of calls yourself. Lazy supervisor/ office management staff.  Very noticeable that favorites were chosen. No PTO for up to 6 months and that’s even if you accured enough hours to take your PTO. Responsible for the patients you roomed as soon as they step foot out of the office whether it’s questions about medications, surgery, procedures, precert, insurance. IF YOU ROOMED PATIENT ITS YOUR PATIENT TOO.

They continuously say "we are a family". If anyone has a family like this one, they should be receiving government Aid and social intervention.

By far, one of the worst places I have ever worked. Let's talk about their core values..."find a way"- but don't make a mistake because they will fire you without thinking twice. 
"We are they"- Seriously? Customer service is their least priority. They do nothing to serve thise who make them money. And if you're a physician, you are expected to fix your own problems and IT issues in between patients.

If you're young, cute and flip your hair during meetings, this may be the place for you.

I have worked at Privia Health for two years. The turnover is high and has been since I started. I used to love to come to work because it was laid back, decent money and we got the job done. Privia does not promote from within. They hire people off the street and run the great workers off. Management is horrible, especially in the last 6 months. They have hired a new "drill sergeant" who is taking the team down quick. The company is not what it once was and its really sad. If you want to be micro managed and hear complaints on a daily then come on down. Its horrible here.

What is the best part of working at the company?
I had a wonderful experience during my time with Privia Health. Wonderful market leadership that I will forever respect. 

What is the most stressful part about working at the company?
Stress comes with all jobs but this team was very supportive. 

What is the work environment and culture like at the company?
Wonderful culture that I wish more companies mirrored. 

What is a typical day like for you at the company?
In a Business Development role everyday was different but the company provided a great work/life balance.

Worked here for almost 3 months and did everything I could to meet the demands of providers I worked with. Very cliquey and high school environment and company wants to get the cheapest labor possible. This became clear when I was "let go" with no warning, for no reason other than "not having enough experience" even though they had hired another girl who had been out of school for less time than I had. No job security whatsoever and do not recommend working for this provider run company. There are many more places better suited for employees who need a stable job.

Top Job Titles	Average Salary
Medical assistant 3 salaries reported	$19.00 per hour
Medical office assistant 16 salaries reported	$19.88 per hour
Phlebotomist 1 salary reported	$23.50 per hour
Receptionist 8 salaries reported	$18.88 per hour
Polysomnographic technologist 14 salaries reported	$35.00 per hour

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