caregiver

licensed practical nurse

assistant

cook

housekeeper

ProMedica Senior Care

Do NOT work for promedica! You will be treated like a fraction of a number- not even a number. Be ready for on-call shifts galore. They use on-call like it’s just a regularly scheduled day. 90% of the time you WILL work your on-call. If you manage to miraculously not get called in there’s still a decent probability you’ll be mandated once every 4-6 weeks. You can’t take any vacation time from Nov-January. The pay is average at best. Since promedica has managed to buy up every inch of free land and put their green logo throughout Michigan and Ohio they now get to set the wage. Mental Health Professionals with a minimum of a bachelors (many have masters) make between 13-19$/hr. Nurses are paid slightly better- but you best be ready for unsafe  patient ratios, lazy PCS (mid-management) they will sit in the office and play candy crush and eat pizza while you are pummeled with an unsafe amount of admissions. Psych takes patients who are unfit for general milieu (super assaultive, medically unstable, and or actively homicidal/suicidal)?and put them in with geriatric psych patients when psych intensive care beds are full. This results in staff and patient assaults. I did NOT feel safe while working here and I worked at a state run mental hospital with murderers prior to my job with promedica. I was assaulted at work resulting multiple medical tests (MRI/CT scan/ drug test/ and two follow up appointments with a physician) which I had to FIGHT with workmen’s Comp for over a year to pay. I left here without even having another job lined up and I have NEVER done that in over 20 years of nursing. Run/ run far far away from the looming green glow!!!

What is the best part of working at the company?
I had a wonderful supervisor, approachable, fair, took suggestions to make our jobs easier, accepted and encouraged our different set of skills, listened to our concerns, tried as much as able to find coverage when we asked for time off or were sick! 

What is the most stressful part about working at the company?
Our staff and the nursing staff were cut off more than in half, which made it very difficult to manage those patients who required more than one person to move. 

What is the work environment and culture like at the company?
At the nursing facility I worked at our department got along fairly well, only one person in the department was challenging ( but I did not let him get to me!); other members of the team had difficulty with him from time to time, but the supervisor would intervene.  It was harder to get nursing to assist us or us to assist them as we were all too busy! 

What is a typical day like for you at the company?
I only and recently worked part time, I would get a little before 7 am, get the written schedule and the IPad and start evaluations and or treatments right away, writing the treatment and evaluation as much as time allowed.  I would stop to get needed assisted devices for new /evaluated clients, to speak with nursing about the patients needs and abilities and or medical restrictions and needed assistance, and or medical director or doctors.  Occasionally will call Orthotist/Prostetic specialist to set up an appointment and oversee the follow up appointments.  If patients present would provide training prior to home d/c, attend conferences with family in person or through pro-medics site.

The hiring process for the Caregiver – PRN role at Arden Courts in Palos Heights is nothing short of exhausting and extremely discouraging. From the very start, the hiring team comes across as disorganized, uninterested, and surprisingly unprofessional for a healthcare setting. Communication is sporadic to the point of being almost nonexistent. Applicants wait days or even weeks for basic answers, and when responses do come, they are vague, dismissive, or completely unhelpful.

The level of disorganization is astonishing. Scheduling seems chaotic, information is inconsistent, and every step feels like you’re dealing with a team that simply doesn’t communicate with each other—or with the applicant. It often feels like no one knows what’s going on, and no one wants to take responsibility for guiding candidates through the process.

The overall tone from the hiring side gives the impression that applicants are an afterthought, not a priority. Despite the demanding nature of caregiving work, the team shows little urgency, little respect for people’s time, and little appreciation for experienced professionals. Instead of a welcoming or supportive experience, the process feels draining, confusing, and surprisingly dismissive.

Walking away from this process, many applicants are left questioning the internal culture of the facility. If the hiring team is this chaotic and unprofessional, it raises serious concerns about how caregivers are treated once hired—and how well the operation itself is being run.

This company’s code of conduct as it relates to support and effectively communicate with employees needs DRASTIC reconsideration!

Managers operated on crisis management! Total lack of communication! HR consistently engaged in scrupulous tactics denying employees correct information to exercise their due rights to access State, Federal and DOL policies and regulation programs.

Corporate management personnel offered no support to remedy these concerns and simply apologized for these indiscretions!
Explaining in the future it would tend to be more aware of employees needs. 

I learned a valuable lesson about NOT trusting or disclosing anything personal that management would convolute to suite their needs. I made it a point to be very accessible and available for most (and urgent) staffing needs. But I felt I was taken advantage of. I was eventually denied direct contact with my supervisor by HR! 

When COVID hit there was never direct dissemination of staffing protocols by management or HR! Three months later an email was sent apologizing for the oversight! Getting PPE supplies were at best a struggle and empty promises! A report to the state government offices somewhat rectified the issue.

Sorry but - I would definitely recommend AVOIDING this company if you value your peace of mind and professional career!

What is the best part of working at the company?
Working at Arden Courts as a caregiver has been a very rewarding experience, especially as a nursing student. It has given me valuable hands-on experience caring for residents with dementia and has helped me strengthen important skills such as communication, patience, and compassion. The best part of the job is building meaningful relationships with residents and knowing that I can make a positive difference in their daily lives. The team is supportive, and this role has helped me grow both personally and professionally while preparing me for my future career in nursing.

What is the most stressful part about working at the company?
The most stressful part of working at Arden Courts can be balancing multiple responsibilities during busy shifts, especially when the facility is short-staffed. Caring for residents with dementia requires a lot of patience, emotional strength, and quick thinking because their needs can change unexpectedly. It can also be difficult seeing residents decline over time. However, these challenges have helped me become more adaptable, improve my time management skills, and grow as a nursing student preparing for a career in healthcare.

I was really excited to work here. When I started they were fairly staffed. But over a 6 month period, they had all new hires after me had quit plus a few people who were there before I started. I was not properly trained and expected to pass a skills test for my cna certification with poor training. For a request off, they expect a 30 day in advance notice, and after giving a notice for a request for one day, 6 weeks in advance, the DON denied my request. They expect you to make ALL things work around your work schedule, yet expect you to come in on your day off for covid testing 2x a week. They schedule extra nurses to make up for not having aides and those nurses wont do cna work and just sit behind the desk. They are offering 10,000 sign on bonus for new cnas but giving nothing to the current employees to show some appreciation for those who are hanging in there for the last year with minimal staffing. sometimes its a 35 resident to cna ratio and expect us to do showers and feeds with NO help from the nurses. They are quick to tell you about small mistakes but wont say thanks for all the hard work. The pay is higher because they can't keep people. The residents are the ones who suffer with bare minimum needs met. 

My 8 years within ProMedica were for the most part enjoyable. A typical day would involve the nursing care for 5-7 patients. Depending on the staffing, my day could be maddeningly hectic with 7 patients to very satisfying when I had the ability to engage with patients under my care. The most difficult part of my job was managing patient assignments that were arbitrarily assigned without evaluation of acuity, resulting in potentially unsafe conditions based on the patient population. The most enjoyable part of my job was when assignments were appropriate and I was able to interact with patients and families to empower them and give them the care they needed and deserved. My co-workers were phenomenal. Management was questionable at times, often not offering the support that may have been necessary to ensure positive patient satisfaction. Management seemed to not be flexible in terms of handling pertinent issues voiced by staff in an appropriate time frame. Communication between management and staff was lacking and there was no centralized means of protocol between divisions for daily tasks making it difficult to float throughout the hospital.

get to work starting am hour ... checking to make shore residents are ok and well .....then start assisting those who are in need of morning care . getting them to the dinning room , ,the hardest part is caring for those who has serious mental illness and has to have prn  to keep their minds stable they fight and scream and refuse they think they are in their right mines and about a hand full of them are not.... so they will make it very difficult to give the care  and some caregiver sometimes are seen hitting them back and those people are still there working and it was reported , the most enjoyable part about this place is when all resident are stable and getting along ,enjoying activities and walking around outside picking flowers and just being nice . but as i said some residents can be a bit violent to staff and other residents , prn has to come into play and there are times when the nurse will not give it even when they see that it is needed which can make the situation worst... other than that i like working at this place , i like caring for people , family members are there most times observing what is going on ,,and some times help out, but every day is different , good /bad its a nice place for the most part....most residents seem happy

What is the best part of working at the company?
The residents are all a joy! The care staff are all team players and most have been at Arden many years. They truly love and are dedicated to  their residents. The management team are hands on and always willing to help. The Activities Director is second to none! Her vivacious personality and love for her residents always radiates through her smile and words. She keeps the residents busy 7 days a week! Love being part of Arden 

What is the most stressful part about working at the company?
As with any memory care community, keeping our residents safe is number one.  They have no safety awareness.. This terrible disease has some of our residents forget they no longer can just get up and walk . All the team works hard to keep them as safe and happy . 

What is the work environment and culture like at the company?
Moral is high with care staff . We are like a family. Everyone comes to work. No drama which is very nice. Just a great place to be.

What is a typical day like for you at the company?
Typical day is observing all the residents. Making sure they all receive their schedule meds. Speak with families and listen. Help the care staff when needed. A lot of walking! I do get my steps in

Salaries are well below national average for nurses. Advancement is arbitrary and not based upon experience or education, but rather connections and a preference for those with sycophantic tendencies. It is stunning how ignorant and uneducated some of the leadership is. One of the departments has a staffing coordinator who has only a high school education and who often opines on how the RNs should function. Many questions addressed to leadership are met with blank looks like those of a deer staring into headlights. The organization in general is more concerned about making money than taking reasonable care of their employees. They provide health insurance, but the co-pays and the employee contribution is outrageous. This company's insurance is through Paramount which is owned by ProMedica, so there is no choice of insurances here. Hospital employees are not allowed to take vacation over holidays. Also, vacations are not granted according to seniority. A lot of what's wrong with this company could be corrected if its employees were to unionize.

Top Job Titles	Average Salary
Caregiver 139 salaries reported	$18.73 per hour
Licensed practical nurse 132 salaries reported	$34.61 per hour
Assistant 34 salaries reported	$16.35 per hour
Cook 26 salaries reported	$17.04 per hour
Housekeeper 22 salaries reported	$16.36 per hour

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