outside sales representative

office worker

customer service representative

Shentel

This is pretty much a normal customer service job however the company itself is subpar in both it's products and it's services. Typical day consists of taking customer calls for billing questions,setting up new service and taking payments. The problem I have with Shentel starting off with training is that they don't teach you what you will really need in doing your job efficiently and provide you with the tools needed to do the job properly. The systems are slow and outdated the whole process could be so much easier however when setting up new services it's a time consuming process on the ancient systems that require you to "BUMP" orders to a specific department and if something is done incorrectly expect a scathing E-mail the next day from a supervisor in a different department regardless if you are new to the job or not. Expect your hands to be tied not only by the systems but the installation process is also a joke because if the installer can't locate the address expect no updates and he will probably give up and you will lose commission and they also do not keep customers updated on timeframes if specific tasks need to be done prior to install "ie Bury cables etc". Also expect to be flooded with calls after 6pm when virtually everybody is gone due to the Robo calls to customers that are automated letting customers know the bills are past due and services may be disconnected.  Not to mention the services they provide, Cable,Internet are horrible and everybody I have been in contact with hates them but because they are on the outskirts of the city and are not in a Comcast, Cox area they don't have any alternative options. Base pay is decent with commission but they don't offer raises and you have ZERO opportunity for advancement so my advice would be to skip Shentel.

Where to start?... You're not gonna get paid well. I was constantly contacting payroll over errors in my checks. They don't take college degrees into consideration when determining your pay. I was also told that I was going to be making about 10k more per year than i actually did. The company has a blanket quota, meaning that you have to hit the same quota as every other employee, company wide, regardless of traffic or employees at the store. Then they have a lot of hidden stipulations that prevent you from reaching multipliers, or even quota. The managers don't have college degrees and are promoted within. This means they have no idea how to truly manage people. Mine constantly would disregard employee concerns and cause extra work for us, just to watch us jump through hoops. Upper management is ALWAYS on the managers side and will typically not even respond to sales reps about concerns. The large majority of customers are the worst people I've ever had the misfortune of dealing with.

Executive Management has no appreciation for the employees of the company.  There is no integrity.  They will talk out of both sides of their mouth.  Focus is always about money!  Not the employees and not the customers!  When ideas and solutions are offered to help the company save money and increase profits, they are dismissed under the guise of "well, we are going in a different direction."  

I will applaud them on their Work/Life balance and the understanding they express in difficult situations.  And a great advantage for full time employees and the cell phone discount you can receive.  Other than that, I would highly recommend not working for this company.  There are some very questionable (possibly ethical) things going on in terms of how they provide assistance to benefit plans.  The culture is out dated and going backwards fast.  They want to hire good people with experience and knowledge in the areas where they are weak, but they refuse to listen to that experience and make necessary strides to grow as a Management and as a company.

Best of luck.

Since joining Shentel, I can honestly say that it is the best company for which I have worked.  The culture here is very welcoming, and makes one immediately feel a part of the family.  Management is willing to listen to ideas and help employees understand why decisions are made.  While workloads can get heavy at times, they usually balance out pretty quickly.  Managers try hard to be understanding and flexible of work-life balance, and the PTO offered is great!  The overall benefits package is excellent, considering the size of the company; the 401(k) blows every other company out of the water.  And the people - the best!  I have never worked with such a great group of people that makes me feel so valued and appreciated, in every part of the company.  It's awesome!  I hope to build my career here, and look forward to every minute of it!

I just walked in and turned on the computer and went straight to work with the two databases. That was some days. Other days, I would come in and two other interns and I would go to different company sites so that we could audit them. I was doing a circuit audit on my own. The management was great. The only issue I had with them is that they wouldn't allow me work for them longer. I attempted to get them to allow me to work for them longer than either of us expected me to so I could gain more experience and it didn't seem like they tried very hard. The hardest part of the job was going to the sites and collecting all the circuit ID's that I had to get. The ID's were long and there were a lot of them. I enjoyed working with my co-workers and I enjoyed the hours. That was the best part about it. It was an 8am-5pm job with an hour lunch.

Do you enjoy being micromanaged, harrassed, lied to, and belittled by new store-level management being moved over from a failing store? Do you enjoy seeing your store, that had been one of the top stores in the region, get dragged down by this poor management down to the bottom of the region? Do you enjoy your store being overstaffed, having your quota raised by 30%, having your hours cut, and having your commission payouts be halved by changes made my Sprint? If you answered yes to any of these questions, then Waynesboro Main Street is the place for you. You'd think after all the top sales reps left within a 2 month span the higher ups would take a look at the store management and make changes, but it doesnt look like that's gonna happen.

Leadership in the last couple of years has brought a very fresh perspective with transparent thoughts and communication. The flexible work environment and being able to work from home has really helped with work life balance. A DEI committee has been formed in the last couple of years and is driving a lot of progress in that space. Reward and recognition has also taken a front seat in being revamped over the last couple of years as well. Strong focus on safety for field and tool-using employees, along with all, especially during COVID. Lots of opportunities to learn and grow, there seems to be a lot of promotion from within.

It is not the worst job I have had, but it is the worst management I've ever had. It is like being in a time machine  to the 90's with the practices and management at Shentel. The company is operated like a senior project in high school and management are the popular kids who do none of the work, yet claim all of the reward. If you are hourly then you are the nerds at the high school who did all of the work. I am often genuinely embarrassed for most of the decisions made and lack of thought behind them. Money and how to get more of it in their pocket is the motivator and policy. Disorganization and blaming other departments is where the company flourishes. They couldn't manage a toilet if they spent all day hunched over and sweating on it. I bet they don't even have these problems at 711.

Several promises made at the beginning of interview- no raises or compensation for working over regular hours. Trained future managers on how to do the job you currently are doing. 
Never feel safe in your job, consistent micromanaging by employees in the same department as you. 
Managers are never on the same page and undermine each other constantly. Favoritism amongst corporate and managers, Un-organized ladder of success. Little to no room for growth within. Even tho that is the biggest promise from the beginning.  

They came in and laid off a bunch of people and told the rest they kept on that they are/were over paid. People who did manage to keep their jobs had salaries cut and were largely chosen as  the company favorites from the absorbed company nTelos. A disgusting office petri dish culture is the best way I can describe it. Everyone there is fake and looking for a chance to make themselves look good for their boss at the expense of people who are not in the circle. People Often were overheard in their cubicles complaining about how they hated it there out loud and they were seeking work else where already. Good for them.

Top Job Titles	Average Salary
Outside sales representative 4 salaries reported	$77,500 per year
Office worker 1 salary reported	$19.00 per hour
Customer service representative 1 salary reported	$52,500 per year

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