patient advocate

medical assistant

front desk coordinator

registered nurse

nurse manager

Spring Fertility

I worked for 3 years back when the practice just opened in 2016 so my review is only of this time. I worked as an MA and phlebotomist and I enjoyed it overall! I had goals of going to nursing school and management put in a lot of effort to get me the clinical and patient care experience that I felt like I needed. I learned a lot, such as communication skills with the doctors/nurses/patients, technical skills such as setting up for all their procedures, and exposure to EMR charting. I felt like my experience laid a solid foundation for my nursing school endeavors. All the MAs I worked with all got along which helped a lot. We supported each other and we all helped each other out. The doctors all have different personalities which is honestly the reality of working at any private practice. I do wish doctors, in general, are better about giving constructive criticism instead of just yelling at you. I’ve been a nurse for a few years now and I still look back at my time at Spring Fertility fondly! I do wish they compensated for commuting to work and/or had bonuses. I do remember working OT a lot and they did give me time and a half for those extra hours. I used to have to commute from Oakland to SF and they had us be there by 6:45am. Overtime, I did feel burned out just from having to wake up at like 5am every morning to catch the Bart but they, thankfully, were very accommodating with my desire to move to the Oakland clinic when they opened it.  If I remember correctly, I got paid $27/hr after 3 years of working there, I think I started at 21/hr. They also paid for my phlebotomy license. It’s crazy seeing how much this company has grown since I’ve worked there and I still keep in touch with some of my coworkers! Also, their holiday parties are always so fun, they really do seem to appreciate us and I do miss the work culture a lot.

Pros:
The women I worked with were incredibly empathetic, hard-working, and managed to stay positive despite the challenging environment. The high patient volume provides plenty of hands-on experience, which can be valuable for developing skills.

Cons:
Management often resorts to intimidation instead of addressing issues professionally, creating a tense and unproductive work atmosphere.
There is clear favoritism among managers, who use manipulative tactics to push employees harder without offering any meaningful incentives. The company seems to prioritize profit over employee well-being, focusing on increasing patient numbers and revenue rather than creating a supportive environment.
Employee turnover is high because the company prefers to hire new staff frequently rather than investing in and retaining the competent team members they already have. 

I had hope for this company because they attract great hires, but unfortunately, they leave fantastic people struggling with mental health issues, feeling burnt out, and ultimately falling further behind in their careers.

I learned a lot working here both in technical medical skills and how to handle difficult people in upper management. Spring will give you opportunities to grow and expand your skills, sometimes beyond what is technically allowed to be your responsibility. You will be allowed to advance when there is availability, which works for a lot of people but not if someone in another department has a personal grudge against you (rare but happened). The workplace culture is weird because the coworkers are mostly good with some drama/gossip issues but upper management will verbally abuse people and expect to get away with it without apologizing or taking accountability. When they saw bad Indeed reviews, they bribed medical assistants with letters of recommendation for masters programs to post positive reviews. 

Spring has the potential to be an amazing company to work at as its a start up so if it was structured correctly, it would have been great. However management is horrible, they refused to make appropriate changes that meet market standards for the location of their new office. Management is beyond unorganized, and quick to blame their employees for any and all mistakes. You could do 100 good things but they will only mention the 1 bad thing. The staff is quite unprofessional. Managers claim its a relaxed environment however they micromanage your every move. They also changed the position from being remote and pushed to return to office when this position has been proven to work out remotely. Over all disappointing.

The most enjoyable part of the job was the team. Until you realize that they will backstab you to look good in front of others.  Management lacks experience. No organization. You are seated at a desk 95 percent of the time in a room with no windows.  The pay is terrible. 22-24 an hour max when other places start you off at 28 for the same role with more organization than Spring. Everything you are trained on at the beginning is useless because every provider does their own thing. Lack of communication, respect and no equality. 

I received a lot of unkind comments from the people training me. Needless to say by week two I was seeing patients on my own and picked up on the training quickly. The nurses training me always had something negative to say about my performance meanwhile they were on the side chitchatting and not paying attention to patients leaving. Overall, it wasn’t a pleasant env. The staff always had to be careful to get the DR mad. Honestly, a very unhealthy environment and I’m glad I left. People would have to get in early but not be able to clock in before their shift started and then have to stay late but they were responsible for not doing overtime because they could get in trouble if the company had to pay them overtime.  

I do not recommend working at Spring Fertility. As a remote worker, it seemed that management  often forgot to communicate important information with me that would have been helpful for my job. I was not given clear instructions or expectations until after the fact. I ended up being micro-managed even though expectations were never made clear or documented anywhere.
The only positive was that the IT department was very nice and helpful.
Overall I do not recommend working at Spring Fertility as it seems the management does not care about their employees wellbeing or growth, they only appear to care about the bottom line. 

Remote worker working for the call center team for new patient coordinators! The overall team is AMAZING to work with. Great communication, amazing coverage, and teamwork! Whenever I'm out on PTO or out sick I know that I'm not going to come back to a overwhelming work load because my team members are so amazing at helping out. Management is also great, consistently discusses your future goals and plans and helps you achieve those goals and transition into other roles or learn new things with the company. Overall no complaints, Spring Fertility has been one of the best places to work in my experience so far. 

i spent years at spring and i dealt with a lot from them. do not be like me and waste your time with this company. if you want experience, they always hire new people but that is because 1. theres a fast turn around rate and 2. they like to take advantage of new hires. a lot of sneakiness and pettiness within management as well as HR. you will never get any feedback on how you are doing as an employee, only once a year when they do your review and give you a “raise” which is never, ever more than a dollar. there is no room for growth. the only positive about this place is that the MAs, front desk, nurses, and PN’s are pleasant people.

Work was very streamlined, once you got the hang of it, there aren't lot of variables. Pros, work is predictable, not a lot of emergency cases, and in the event of emergency, leadership does help out. Leadership is supportive in helping you get what you need to do the job. Good work life balance, and offline boundaries. Cons, Team play was average, not sure if team was  on the same page most of the time. While upper management keeps pushing to see more patients, Spring needs to hire more admin staff to keep up with huge patient influx. 

Top Job Titles	Average Salary
Patient advocate 86 salaries reported	$26.66 per hour
Medical assistant 89 salaries reported	$26.20 per hour
Front desk coordinator 64 salaries reported	$25.20 per hour
Registered nurse 34 salaries reported	$53.82 per hour
Nurse manager 60 salaries reported	$51.41 per hour

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