outside sales representative

inside sales account executive

customer experience specialist

account manager

SumUp

Typical day would consist of sitting down at a computer getting some programs pulled up and helping customers with orders or questions regarding products. Troubleshooting would also be apart of our job. Management was a constant revolving door due to an acquisition going on during my employment there. No one really communicated well because the customer service team was always separated from the rest of the departments there as we were “disposable” and the others with degrees always got special treatment. The hardest part of the job would be the constant disorganization due to miscommunication or lack of communication for any tasks or errors or technical issues that may be going on. Another part would be the lack of staffing to get through any day in any department unfortunately due to the ease of pto requesting.But I think the biggest issue was the Headquarters being in the UK and us being in the USA really made fixing things hard for us or getting new employees credentials to work. We would go through entire days of issues because the UK side was done for the day it was truly a huge part of their process and problems to go through the UK center instead of making a whole command center with all ability’s the UK has on the USA side. Culture was surprisingly one of the best things about this place everyone would go for dinner or drinks after work which is objective if it’s appropriate or not but it was fun and gave a sense of camaraderie like we’re all in this together. Probably the most comfortable I’ve ever been in a company being of the LGBTQ family 0 judgments for us or women (IMO) which other companies should strive to achieve. The most enjoyable part of my job was my co workers everyone was really different but super kind very welcoming. Unfortunately didn’t matter In the end I actually had to file a complaint against this company to get my final check, whatever their loss and I got more money out of them then my last check was supposed to be anyway all because they don’t know how to run a business or American laws regarding employment. I do not recommend this place at all give it a 0/5.

The company has good PTO and benefits and fun environment. Free lunches and tends to do fun stuff in the office. Hybrid so mix between office and remote. However,  there is no structure here whatsoever. It has many issues with its product/services that never get addressed or fixed. The company is so focused on pushing out broken products or services and never address the current issues that are broken. Hard to escalate things and get any push on issues. I would not recommend applying to customer experience. It’s extremely high stress for little pay. Very difficult calls that result in getting yelled at for things that are broken that the company doesn’t want to fix. You basically take calls for three departments that could easily take their own calls. Every other call you take is someone who is angry and screaming at you. You sometimes receive death threats. And customer experience gets treated like dirt from other departments. The company states they are big on mental health but customer experience seems to get overlooked regarding mental health. 

The worst company culture I have ever seen. I cannot even believe this kind of culture is existing nowadays. Micromanagement, no career path, blaming others, no goals, they will just use you for their needs and if they will not need you or not like you, will just kick you out. This has happened to many employees and unfortunately the company thinks that this is normal to treat employees like that. There is no warning before they will terminate you and tell that today is your last day. You cannot trust SumUp as an employer.

Extremely toxic work environment. Groups are very high school clique-y. They preach and excite about culture but don't put it into action. Tasks over take projects, and projects overtake tasks. Hard to prioritize anything. Unachievable goals and wants to help the company grow. Poor communication between teams. Want to save as much money as possible but have unrealistic goals for growth. Don't care what their employees do and act as long as they make their dollar for the day. Backstabbing and talk behind your back. 

Unfortunately very poisonous work environment with lack of trust within the teams and across functions.
There are an original staff of leadership started the company who controls everything and not letting anyone else to grow or learn. the The owner is afraid of them because they hold all the knowledge. 
All new leadership they find themselves are doomed to fail from the first day so there is a huge turnover in the newly joining Leaders.
Very chaotic and everything happens haphazardly.

A typical day looks like being stuck in a chair being forced to call 80 plus people a day that you’ve already called yesterday. But hey, you have to make your boss Happy to say you made that metric over upsetting clients for spamming them so much with dials and upsells. Benefits are good but if you like call center jobs go for it I guess…

SumUp is a rewards and text marketing tool for smoke shops. Outside of that vertical, they will always be Clover and Squares little brother.

 Their Money Back Guarantee is constructed in a way to never be paid back to the customer. There is a reason they lock you into year long contracts.

Overall I am happy with my experience in SumUp. It is very fast paced so you need to adapt changes quickly. Upper management is not succesful as they are not able to set priorities well hence employees always have to deal with last minute musts

Not a horrible gig, and the people really make it a good place to work.  The culture is very accepting and kind and fun.  I recommend to anyone who is interested in working here.  The saddest day I had at SumUp was when I was laid off.  

I love everyone I work with and the company is very open to receiving feedback. One of the lower paying sales jobs compared to the rest of the industry competitors, but a great way to break into tech sales and make decent money if you have no experience. 

Top Job Titles	Average Salary
Outside sales representative 6 salaries reported	$77,917 per year
Inside sales account executive 1 salary reported	$66,046 per year
Customer experience specialist 1 salary reported	$16.00 per hour
Account manager 1 salary reported	$19.50 per hour

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