account manager

support analyst

software engineer

customer success manager

senior software engineer

Surescripts

The work and the team was absolutely great! The manager for IT was lacking attention to detail and would rush things which lead to several team delays. A typical workday consisted of helping anyone who needed help, resolving issues that tickets were created for, and planning and execution of improvement projects and other responsibilities. I developed several great relationships to network and was even encouraged to pursue a path in programming by other programmers and engineers in the office. 

I had a great time learning from the team and learning from the person I would be taking over for. The company takes very good care of their employees and rewards them well. 

There had not been any issues until the manager decided to really scrutinize the processes for an office that had mainly been occupied by people with programming and computer skills. The position was challenging to find exactly what was taking place with a malfunctioning device, and the level of performance was a little higher due to the computer experience of most of the employees within the office (there are several locations for Surescripts, but there is only one office that has a majority of employees that are experienced with technology). 

I had openly communicated that I had a disability and that I could perform the functions of the job. I had the backing and support of my entire team and several other employees, and programmers, and was even sought after once I took over the duties for the office as a trusted technician and capable analyst. The manager did not agree with many of the details that were shared with him during meetings with the team and was very short sighted and limited in attention to detail. He was corrected several times by the team and would always target people for not including details that he was not going to share with directors or other members of the enterprise. 

In the end, it felt as if the projects and successes were left out and progress was not moved past the manager to his directors. He would have a harassment claim filed against him, and the claim would not be fully investigated as the HR director was new to the position. 

Ultimately, it cost me the position as the manager would present a performance review and only be able to admit earlier issues that were part of the earlier learning process with the new position. Every place will use similar applications and processes but will use them with slight differences. This manager would not communicate before or after the performance review was submitted. This was fantastic job that was very familiar and done well, but the manager would get away with disguising a performance issue with a medical necessity. I hope he is proud of the work he is doing, and I really hope someone else will speak out against him. He purposely targeted the one person who was the sole caretaker for the remote office and chose to ignore requests for reasonable accommodations. The only reason I am not filing for an unlawful termination is because I actually believe in the company values and what they are working towards for patient and doctor/pharmacy care. I am affected by their work as well and I want them to succeed. Surescripts will not perform well for long with a manager that does not pay attention to the details that his staff are working towards or hide the performances that he delivers by not paying attention to the details or insulting his subordinates. He is a bully through and through. 

The healthcare industry is undergoing tremendous change and transformation.  Surescripts is at the center and in many ways helping to drive the day-to-day experience and commercialization of this transformation across healthcare providers, partners and network solutions.  

As a Technology based company, market responsiveness is imperative and competitive leadership is critical.   Demands are high.    The organization is also transforming from a pure entrepreneurial single division company to a sophisticated multi-business operation with experienced and increasingly disciplined market informed operating practices, processes and coordination/ collaboration.  

The opportunity and the prospects for the company are exciting and continue to expand.

Surescripts is a great company to work for if you like working at a company with a meaningful purpose. I like working for Surescripts for a variety of reasons. One being the complexity and everchanging nature of healthcare. It keeps your mind engaged and learning. The culture is overall positive. The company is at a different part of their journey - adding a new owner and making some changes. Working towards growth is a definite focus. The hardest part of the job is learning the business. It takes continuous effort due to the nature of the business. But this is also  makes the work interesting. The best part is the nice and dedicated people that work here and the chance to make a difference for US healthcare. 


Surescripts is the pioneer in the e-prescription market. Surescripts has the single most trusted health IT network. Surescripts impacts a vast amounts of lives daily.

Employees are busy and the environment is professional. That said, the office attire is business casual to casual which is nice. It is an interesting and complex business where you can always be learning something new. 

People at Surescripts like to have a good time and we have various get-togethers to celebrate and have fun. Winter parties, summer picnics, lunches, bowling, ping pong - to name a few. 

Hardest part - balancing responsibilities and getting time in busy calendars is challenging but doable.

I like working for a company that wants to ensure quality care for the public and one that can have fun at the same time.

What is the best part of working at the company?
Not a lot good to say about Surescripts. 

What is the most stressful part about working at the company?
Malicious managers who target anyone who threatens their fiefdoms.   Management is only in it for themselves and senior leadership is more worried about quotas and wokeness than the work products.  Several companies were merged over time and still have very segmented and antogaonist relationships.

What is the work environment and culture like at the company?
Most employees are awesome.  Upper management runs the company like it is a 10 employee company in someone's basement.

What is a typical day like for you at the company?
Do your job the best you can and try to protect yourself from being thrown under the bus.

Over the last few years, Surescripts has put a large effort into retaining their employee base through work fro home policies, increased management and executive level engagement, internal team collaboration and communications, and increasing the overall feel of a positive community. I'll admit there is still work to be done, but overall I feel supported by my manager in my career goals and day to day expectations, and I enjoy the people I work with. There is also a focus on employee job movement internally and they are continuously providing education and learning opportunities to those who want to advance to other roles and departments.

Surescripts is a company founded on innovation and efficiency. The unique products that Surescripts delivers have made the company the nations largest eprescribing network. The only major issues that required resolving in the office environment were support tickets submitted by clients. There was never a shortage of available projects, or coworkers who would frequently collaborate to complete them. From frequently working with difficult high-priority accounts I gained a functional knowledge of conflict remediation and root cause analysis. Overall Surescripts was an enjoyable place to work with friendly employees and management.

After working for them for over 10 years and working my way up the ladder, focus has been aimed at automated everything that I did for 10 years.  Rather than retain me for my expertise, I was part of a 65 person layoff in October.  Everyone laid off had either been there a substantial period of time or had worked their way up the ladder in a brief period of time.  To thank them for all their effort, they were laid off while cheaper, less experienced personnel was retained.

While the company as a whole is a good and flexible workplace, they place very little importance on employee growth and development. The management seems to be fairly poorly qualified and they keep finding themselves in one FTC investigation after another. Their monopolistic nature and market dominance means that they get to skip their regulatory review processes since they are too closely entwined with the governing body responsible to manage them. Working here was very eye opening and learning experience. None of that learning came from the company however. 

I worked at Surescripts for about a year and a half. The team was very supportive and I learned some new skills. After sometimes, I work/tasks become very monotone. I pretty much lost all the most important skills and I was no longer marketable. The leadership is very supportive, especially, the VP of Engineering. He is always listening to Engineers, allocate 1 on 1 meeting with each Engineer to make sure we get access to resources we need, make the place enjoyable, and was flexible when you have a family emergency.

Top Job Titles	Average Salary
Account manager 3 salaries reported	$97,333 per year
Support analyst 3 salaries reported	$70,000 per year
Software engineer 3 salaries reported	$92,000 per year
Customer success manager 3 salaries reported	$105,333 per year
Senior software engineer 1 salary reported	$122,690 per year

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