medical assistant

emergency medical technician

medical office assistant

medical technician

surgical technician

Surgery Partners

To the say the least, it is not a terrible place to work. If you decide to lie at your interview regarding your skills and experience, it will end up biting you in the back in the end. Training lacks tremendously in every aspect, this is why previous knowledge and experience is so important because you may not make it. Training consist of someone based out of a totally different location calling you on the phone and logging in remotely, with no support if you happen to have questions or just don't understand something. Your training can last between 2-5 days depending on your skill and pace of learning and from there, you will learn by management coming to you advising that something was done incorrectly. Management has been there for the most part, but there are days that they do not want to be bothered, they put up signs on there doors to insinuating that they cannot be bothered. Especially when aggravated patient's seek to speak to management, manager puts her own work before the patient making them wait until they are just so frustrated that they up and leave. I believe the office would benefit from having an office manager instead of having a regional manager try and do the work of 2 people. Management is not terrible, they just are also given unrealistic workloads that causes management to perform poorly in other areas, such as being there for your office, your staff and the patients. It comes down to dispersing work unevenly and having unrealistic deadlines. You are asked to step out of your job title at times and handle work that is to be completed by others, which isn't much of a bother doing it as a favor although when you think of what you are getting paid for all the work you are asked to do it makes you feel like you are being taken advantage of that or you are asked to get it done in the middle of you trying to complete your own work that you were hired to do. Don't show competency, and you won't be asked to do more work than what they promised they would give. There is no conflict between coworkers, they are there for you for the most part and we do work as a team to get through the day. Lunch is provided for most days of the week from representatives. The physicians are there to provide what ever it is you need to perform your job, and they are grateful for all that you do. PTO is the only way that you are able to take off, and you have to have the PTO accrued in order to request the time off. Sometimes the manager advises its not on her calendar even though you know you sent it, which causes frustrations. I thought that there was paid sick time and vacation, as I though it was discussed in the interview, but recently learned that is not true. Work-life balance is not in there vocabulary.

Micromanaging, no room for growth, belittlement of employees, NO training - you're literally just thrown in there and only learn by being told via email that you did something wrong. The Director of Operations (Tampa, Orlando, Sarasota) speaks to her employees like they're idiots and would rather watch you on camera than fix ongoing issues within the office. 

The Office Manager is not equipped for the position at all. She is afraid of confrontation and will dodge complaints and grievances until the call center is flooded with repeat calls by very angry patients. They give extra workloads and do not pay well. Will pay a Front Desk person with NO experience more than a certified Medical Assistant. If you put in your two weeks, they will beg you to stay and offer you more pay, but it's a trap to give you more of a workload. They only want you to stay because their turnover rate is awful. I saw about 12 people leave in 5 months. 

They'll pretend they're interested in your growth and will leave you sitting there and give excuses as to why they can't move you. Will call Call Center, Medical Records, and Front Desk positions "lateral" but the pay is far from lateral.

Will say no overtime, but unrealistic expectations on workloads and scheduling will have you staying over time. Everyone there is miserable, and if anyone speaks up on the poor conditions, the Office Manager will claim these are "rumors" rather than showing she cares about her employees. If you suggest a way to improve, they will belittle you.

Attendance policy is ridiculous. You'll still be written up even if you have a Dr.'s note stating not to work for a week because of the flu. They use your PTO BEFORE your 90 days. Office Manager will put off responding to time off requests until last minute, even if you requested and planned months in advance. Will deny time due to low staff even though it's their fault turnover rate is so awful.

Worst place I've ever worked. Up and leaving was the most self-rewarding decision I've ever made work-wise.

After I left, I heard the Office Manager tells new employees to give the company a good rating if they like their time there. Goes to show they're trying to hide the fact that they're so incompetent.

A typical day at work:
Most days felt like putting out fires rather than working with purpose. Priorities changed constantly with little notice, and there was no clear roadmap for what success looked like. You’re often left guessing what management actually expects, and when you ask for clarification, it’s rarely helpful or timely.

What I learned:
I learned how to adapt in a chaotic environment, how to problem-solve independently, and most importantly, what I value in a healthy workplace — structure, support, and transparency, all of which were missing here.

Management:
Extremely disengaged and often unavailable. Micromanagement occurred in the wrong areas while real issues were ignored. Leadership appeared to be more focused on optics than actual results. Employee feedback was neither valued nor acted upon.

Workplace culture:
The culture is reactive, not proactive. Burnout is high, recognition is low, and morale suffers across departments. Turnover is constant, which creates instability and more work for the people who stay. Trust between employees and leadership is minimal.

Hardest part of the job:
Trying to stay motivated and productive in a dysfunctional system. Lack of tools, guidance, and leadership made even basic tasks feel harder than they should’ve been.

Most enjoyable part of the job:
The company is 100% remote. There are some great people who genuinely try to make the best of a bad situation. Peer support was often the only reliable resource.

Compensation:
Pay was significantly below industry standards for the responsibilities required. Raises and promotions were rare, and even experienced employees were underpaid compared to market rates. This made retention difficult and morale even worse.



No one cares about your time. When you are hired you are interviewed by upper management that are not even in the facility they promise you many things during an interview then you start the it completely changes. You are expected to work long hours and return the next day at 515 or 6am after working 14 to 15 the prior day. Unsafe practices you are left alone after cases with no support because the doctors leave. If you value your license DO NOT WORK HERE. Millenia, Park Place, Orlando, all ran under the same management and they don't care you are lucky if you see them after you are hired. And if they do come by they don't even help you they just sit there and pay no mind to what is gong on. You could be drowning with patients and their heads are buried in their laptops. All they care about is numbers and what matters to them is the doctors. The nurse and staff are not important to them. The favorite phrase "YOU ARE REPLACEABLE I WIL BE HAPPY TO TAKE YOUR RESIGNATION. YOU ARE PAID TO WORK HERE" HR Doesn't care because if they did they would come investigate why the staff continue to leave. Of Course HR is on their side you can't trust them either. If you file a complaint with HR you become a target and they will make your life miserable and force you to leave. Upper management are so inconsistent with policies and protocols. It is based on which doctor is working and what they let them get away with then you are expected to do the doctors job that they were suppose to do. YOU ARE NOT VALUED OR IMPORTANT STAY AWAY WORSE PLACE EVER. If you like working under pressure and not give your patients quality care, work without the proper tools to do you job effectively and efficiently APPLY HERE!!!

The culture in the last couple years has plummeted with changes to leadership, strategy, and prioritizing misguided ideas to those provided by the people that know how the work can and should get done.

Leadership has continued to invest in strategies that take years to impliment, with visions constantly changing without any communication, while leaving infrastructure to rot, even when provided with reasonable resolutions. There is a substantial disconnect between management and staff, that continues to spread apart, leaving employees to struggle more and more, even when constantly seeking assistance and guidance.

When employee goals and expectations are met, the company doesn't keep their end of the bargain.  When the pay is already below skillsets and the national average, they continue to string you along with empty promises in hopes that you will do more for less.

My direct management has been unprofessional, and at times, hostile. When reporting the occurances to HR, no changes occurred to remediate the issues. That is, until several months later when I, a high-performer, was included in a reduction in force layoff.

I have worked years to be a striving contributor to remediating technical, procedural, and more importantly, cultural issues, providing potential solutions to any and all issues I've encountered, only to be disregarded and disrespected in the process. "Improvement" to them is strictly limited to the self-interests of those above my pay-grade.

I would not recommend employment at this company to anyone.

Our facility was great because our team had solid leaders, but Surgery Partners corporate leadership made a lot of decisions, totally disconnected from reality. Not a single physician trusted or valued SP leadership as they always made things more difficult/complicated for the sake of driving their own financial agendas. As far as we could tell, our SVP and regional leadership's bonus structure was directly tied to our facility's (and others in our region) financial performance. When it came to raises or new positions for facility growth, they were almost always denied, then you see the SVP roll up in their rental BMW or Mercedes, after a cozy first-class flight and a nice stay at a 5-star hotel. Expensive dinners to impress physicians, and flying same day just to attend a board meeting that could have been an email. Generally the senior leadership strolls in to reinvent the wheel no one asked for, creating a lot of work, asking for a ton of time-intensive reports which are never looked at, so they can make themselves look good to investors and those above them, but it comes at the cost of the people actually doing the work. They provide shoddy direction for new ventures, decisions that we end up having to back track on, and walking around talking about themselves to anyone that will listen. Unfortunate. 

The training here isn't the greatest. It's mainly you getting thrown around to different people throughout one week, that only half show you things. Then expect you to be an expert. Management needs some work, things seem to be a bit unorganized, though there are a bunch of locations, so I get it, sort of. Every office location is run a bit different, but chaos still seeps in regardless. Most of the time it feels like you are doing the job of 2 or more people. You definitely do not get paid for as much as you actually do in a day. The health insurance plan is awful. Being hired they made it sound like they had the most wonderful benefits, yeah, not quite. Their policies for taking time off is just terrible. I understand not wanting to your employees to take time off constantly, but to not be able to take time off unless you use the PTO you have built up. If you do not have the time saved up, you cannot take off. For the most part, the staff is very nice, that I will say is a big plus. It is nice to get free lunches from reps, and paid holidays are good too. It is not the worst place to work, you for sure will get 40 hours a week, just make sure you don't go over!! There is definitely room for improvement in my opinion.

i witnessed intimidation from a (SINGLE manager) with her subordinates. The manager in charge, provides little to almost no training of the staff, not very pleasant to hear everyone's frustrations and I don't blame them.  The employees aren't given a job description and the training is basically pretty bad considering most the folks working there don't have ASC background. To make matters worse, you have an employee who's not able to give you answers, training new hire, while manager sits in her office all day.  The disposition isn't very pleasant and the collections team really doesn't respect or has the motivation since the person running the show is on a serious power trip.  Almost comes across as a new manager who needs training as some of the  information relayed by her is absolutely inaccurate cauing countless hours in the department of everyone trying to figure out balancing with no support from the department  leader. Other than the single individual I'm referring to, everyone seems nice, and respectful, beautiful office space and comfortable setting.  Office executives all very pleasant individuals.

I don't know what everyone is talking about because I have not had any problems working here. I honestly think it's your own attitude that makes this workplace a bad one, because everyone else feeds off of that. It's a great mix of people from different places, so everyone has different cultures and beliefs, but no one makes a big deal out of that, they make a big deal out of your work ethic and attitude. I've been working here for a year and half now and I have befriended almost everyone because being a nice person isn't hard. If you can accept people and accept that when you come to work, you must work, then you'll fit right in. Expect to work and expect to make friends. I think that's the minimum any job can ask for, right?

As for getting hired, I had no experience in the health-field other than my current bachelor's degree and 300 volunteer hours in a hospital. Training with my team members was the best experience because these are the people you work with everyday and, typically, we all do the same things.

This is the worst job I've ever had. The focus is on productivity of the staff and money, rather than ethical patient care. This company does not offer any type of bonuses and/or incentives to their employees. Although, they expect you to meet certain goals in a ridiculously short time frame. The reward for meeting the goal is you get to do someone else's work. Fun, right? Fair, right? Also, the attendance policy is beyond ridiculous. One minute late is late. One minute late is 1/2 point. 3 points is a write up. This only applies to non-salary employees. Salary employees can show up an hour late with no repercussions. All salary employees are ALWAYS late. Never expect to be enlightened regarding any company happenings. Everything is a secret. . .even to most management. Raises are a joke. Every year the employees get a raise. Most are between $0.10- $0.50/hr. Do yourself a favor and find somewhere else to work.

Top Job Titles	Average Salary
Medical assistant 17 salaries reported	$16.58 per hour
Emergency medical technician 17 salaries reported	$16.61 per hour
Medical office assistant 5 salaries reported	$16.40 per hour
Medical technician 4 salaries reported	$15.56 per hour
Surgical technician 1 salary reported	$42.50 per hour

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