associate manager

general manager

kitchen manager

cook

kitchen supervisor

The Juicy Crab

What is the best part of working at the company?
The people I worked with were amazing. They were wonderful to work with. We helped one another, to make sure we provided the best experience for our customers. It was very fun environment to be in and the food is amazing. They have a live band on occasions. Also karaoke in the back party room, on certain nights. When I first started there i was nervous with larger tables but my boss encouraged me to keep trying. He assured me that I was doing fine and I would catch on. He encouraged me to stay and gave me pointers.  I'm glad he was so understanding and believed in his workers. I have worked at other places  that don't care about their employees. Juicy crab cares about the employees and customers. They connected and build a bond. It's a place where your name will be remembered. When new customers comes in staff will explain the menu, so you get what you are desiring the most. They will customize, and fix it, if anything isn't as you ordered. The kitchen is great they work hard and fast. Waitress that are caught up will help other waitress do little things to help them catch up. You can make amazing money working at juicy crab. I would have never left had I not moved. 

What is the most stressful part about working at the company?
If it's your first serving job it can be a little overwhelming at first. The menu was easy to learn. The larger party tables can be a bit much. Especially when everyone is moving spots, alcohol drinks and knowing where to place food after they decided to move around. Other than that, not much else is stressful. 

What is the work environment and culture like at the company?
Peaceful environment in the late morning, you have time to get extra things done. Late evenings it's more upbeat, but relaxing. You hear a lot of laughter, and people enjoying there night out with a loved ones. On birthdays they do something special and give you free desert. 

What is a typical day like for you at the company?
Morning start up is setting things up, pulling chairs down, wiping tables, making tea and folding silverware and anything else you see that may need to be done. If the evening you just come in and start taking table and making money. Closing is easy and a group effort and is finished fairly quick.

I did not work here long. I wanted to be a server but wasn’t of the age to get a alcohol permit so I agreed to be a host for 2-4 weeks until I could get one. The higher up managers barely got to know me or spoke to me so I constantly had to ask if they were ever going to train me as a cashier to become a server before I decided to just leave because I realized it would be another month before they did. No communication between managers so if one tells you they will another will know nothing about it. All of them are either family or live together so favoritism is more common than the average restaurant environment. Everyone (including managers) are also very young and will not hesitate to talk to you any type of way. Being a host is an easy job, and you get to sit down or be on your phone most of the time. Because it’s so easy they won’t let many hosts work on one shift so I only ever worked 1-3 days a week. If they’re understaffed you may get more hours. Really small restaurant and there are many sections where nobody wants to sit so the best advice is go in and try to be liked so you can get a good section. Around the time I worked there a lot of servers complained they were making very little money, and on the weekends there are so many servers on the floor I don’t know how they could. Managers are really flexible with schedules but they will not remember your availability and if scheduled a day you can’t work they’ll just make you give your shift up and not schedule you another. Almost all the coworkers are pretty hostile towards each other; weird environment. This job is really temporary and unprofessional so I’m
glad I did not serve here.

*Corporate DOES NOT EXIST!!!THEY RARELY RETURN PHONE CALLS. 
Front of the house employees have to buy their own uniform!!!! Juicy Crab provides NOTHING!!! SHIRTS, APRONS, HATS, PENS, AND NOTEPAD!!! They even tax these items.
* Constant issues with tipout.


High Turnover Rate.( Management and Employees)
No insurance
No paid vacations
No sick time
*Employee raises are nonexistent for front of the house employees
Horrible Management(incompetent)
At times an hostile work environment, when dealing with guest/ management.
*Management is very unprofessional. Meaning does not know how to communicate with staff in an professional manner, does not like to perform table visits. Promoting employees to the next level, is only based on if they like your personality, meaning being messy, cutthroat, and backstabbing.
*Getting several employees checks wrong, and making them wait for funds that is owed to them.
* Being micromanaged by the owners.(constantly being watched on camera)
* Juicy Crab owners to do not want staff members using their cell phones, not even for emergency situations
* AVOID WORKING HERE AT ALL COST. YES, MONEY CAN BE GREAT AT TIMES....BUT YOU SACRIFICE SO MUCH AS AN EMPLOYEE, ONLY TO GET MISTREATED BY MANAGEMENT!!
* This establishment tries to make employees pay for the food if they have a "walk-out"!!!!!
* Also if a guest does not like their alcoholic beverage from the bar, they still have to pay for it, even if they have changed their mind

First and foremost, Management is a Joke. Working there I had my good days and I had my off days. Management plays favorites there and people steal from there. Employees can not have a moment to take a breather ie to have a quick snake just to rebuild their energy. The professional level is zero. Lack of communication between all managers and employees. We had ridiculous morning meetings and classes ie over alcohol. For a restaurant to be known for its amazing tasting seafood alcohol was their priority. When management had issues with the employees, it was displayed in front of all employees when it should have been handled in the office. And one last thing. Don't believe in that 30 day write up drop off statement they tell you. They hold all write ups against you. I got fired after the 2nd write up and the customer was another employee who should have got fired for stealing food on his off day. Horrible place to work at with unprofessional managers who cant conduct themselves professionally. Good place for college students to make easy money but don't get involved with the bs. 

Work-life balance
Work-life balance at The Juicy Crab is HORRIBLE There is no such thing as work-life balance at this place. They only hire family members or friends and they don’t get trained. The servers might as well be management bc they’re the ones running the place. Especially the part owner she doesn’t even know how to be a manager much less partial owner. Its pathetic.

Pay & benefits
My pay and benefits at The Juicy Crab are NO benefits at all. I never even got my raise and did everything extra and I was promised one.

Job security and advancement
In terms of job security at The Juicy Crab, I think none...

Management
In general, managers at The Juicy Crab THE WORST! The management sucks. The servers are the managers bc the managers do not do a thing.

Culture
Collaboration with my colleagues at The Juicy Crab is There was only 2 people that was okay to work with.

Overall
My experience working at The Juicy Crab Worst mistake of my life. I thought it would get better, but only got worse.

Every location is different. East Point is a horrible place to work. They pay servers/ bussers/ food runners all 2.13 an hour. Then expect the servers to provide the bussers and food runner salary through tip out. But the gag is, NOBODY TIPS OVER THERE. The only way you make good money is by having a section with 6 tops (automatic grat) all employees are money hungry Because if you don’t have one of the 2-3 good sections, you’ll walk out of working a 12 hour shift with 85$!!! Garbage. The funny thing is, is there is so much potential in this restaurant. The clientele is there. But they will NEVER keep employees they way we are treated. They will staff 17 people of the floor so everyone has only 2-3 tables. Majority of your tables will under tip or not tip at all because they are ghetto, regardless how amazing the service is. Word to advise to the OWNERS of this disorganized company. Add auto gratuity to checks 50$ or more. Your employees would NEVER quit. I promise. Also pay your non-servers a little more.

Management is pretty nice and lenient, more like a friend than a supervisor at times, which can be a bit inconvenient as I felt like they would pick favorites. Coworkers were amazing, loved working with a team that felt like friends instead of coworkers. Loved the fact we get to add 18% auto grat on parties of 4+. Sooo flexible with schedules. Side work isn't too bad. Tipping out is fair. Menu is also very easy to remember, only thing you would need to keep up with is specials. Watch out for secret shoppers!

Getting into cons: 
- Competitive pay: everyone is fighting over parties, and it's almost difficult to get a good day if you don't get parties.
- Bathrooms always smelled lol.
- Some customers acted like we were Nobu or something, as if this place isn't the Chili's of seafood. So expect that.
- Sometimes coworkers can get lazy with side work.
- Kitchen manager gets cranky often.

If you're good at your job and you can flip tables -- you could probably get $200-$300 a night. Depending on the season of course!

Management would have 45 minute long lineups repeating things from everyday and telling business of other employees. A lot of male management would sexually harass female employees. Staff would often get into fights and arguments but none of the people causing the problems would get fired. Management knew who was lazy and who was stealing from other people but would not do anything unless they started to hurt the company. Staff was very lazy and would just stay on their phones at every given moment.

The company and the owner of it, does not care about, or support their. Everything is a money grab for them. You are required to do tasks that are out of your job description, because management and owners will not hire , due to no business .There is no incentives or anything, there is no medical dental or vision insurance provided from the employer. There is only a 20% discount on your employee meal. Management make up rules as you go. There is no real structure in the company, which in turns makes each employee expendable.

My coworkers were great and supportive. The hardest part was standing for long periods of time and being responsible for seating when the customers weren't satisfied with their seats. I learned multi-tasking, thinking ahead, and customer service. But the resturaunt itself had alot of miscommunication, and were very confusing. They would go back on their words. They fired me while i was in the hospital and didn't tell me. I heard through my dad who had eaten there while i was admitted. I had no warning, and did nothing to deserve it. Their managers don't communicate and they're bad at talking to their employees.

Top Job Titles	Average Salary
Associate manager 1 salary reported	$50,000 per year
General manager 1 salary reported	$62,500 per year
Kitchen manager 26 salaries reported	$60,731 per year
Cook 8 salaries reported	$12.66 per hour
Kitchen supervisor 16 salaries reported	$16.50 per hour

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