office assistant

mailroom clerk

administrative assistant

office clerk

receiving associate

The MCS Group, Inc

To put it quite frankly, the work is easy. There are customer service positions and the rest are data entry, you should not have any trouble training or working here -- but the training is long, boring and almost useless with the manager of the office. (trust me he will tell you he trained you on something completely foreign when you ask for help) The work revolves around researching, entering, and mailing out subpoenas/authorizations on behalf of attorneys.

The only hard part about this job (when training really) is that they use a dinosaur of a system that is similar to windows DOS (the black screen with white/green writing where you have to hit enter or tab to get to different fields). The other thing is the company's image-- the manager will constantly try to hide his mis-doings and errors made by him or his.... friend/second in command unofficially, but beware when you make a mistake.

That brings me to this next part. The manager has a "friend" who works with him that does most of the "processing" of the work that is done here. To put it nicely, they are rumored to be in a romantic relationship (all we know is the way they interact around another and because we know they live with each other) and because of said relationship, the drama that they bring to work is even more unprofessional. In the office (if covid hasn't expired yet and you are not working from home) expect loud outbursts of arguments between them. I AM NOT EXAGGERATING, I really mean screaming at the top of their lungs, slamming tables, slamming doors and using foul language through thin walls.

The manager of the office will constantly send emails in all caps when he is displeased and will constantly send threats of suspending you and firing you when mistakes are made. It can be lack of training or just simple careless errors, but he will not care for your excuse. Yet again, when his partner does not get the same treatment of threats of being fired...but he does get yelled at...loudly. 
Also, making suggestions or giving feedback as to why something does not work that the office manager has implemented is FUTILE, he will not side with you, he won't even listen to you. He will just get angry and threaten you about being "replaced".... seriously. 
Needless to say, this office is slightly less than hostile.... all of your co-workers will agree, and be scared as you are about working here. No one I have spoken to wants to stay here.... they’re just kind of stuck. I have seen about 10 people come and go for the time I was here, the office only has about 30 employees, do the math on how terrible that is. Do not buy into his possibilities for you to move up in the company, the first time he brings it up in the interview is the last, and not for good reason!

I started my career as an associate and was promoted twice afterwards to Team Lead and then Site Manager.  As a Team Lead my Manager and GOM were both excellent.  Intense at times, but excellent.  I learned a lot, was respected and had great comradery with the client.  When I became a Site Manager, I stupidly thought I would have the same level of support and tools to succeed, and it never happened.  I was expected to come into a site that had a leaky bag of manure and perform biblical level miracles on my own with no support from my management. Ultimately, it led to low self-esteem on my part, which I can admit is 100% on me to not try even harder, thus me no longer working there.

In the end it really depends on who you have leading and supporting you.  My first GOM and last manager at my previous site gave me tool and encouragement.  My send gave me nothing.

I loved my job until covid came . I was fast , efficient, and detailed. Management put other employees’ tasks on me which were time consuming and failed to increase my rate of pay. Not even a review , after 18 months of employment. I learned employees who hired on after me received rate increase. It seemed to me that after being accused of leaving early , which I had absolute proof was not true, management was trying to sway me to quitting the position. If you enjoy being talked to in a condensing tone and belittled in earshot of the other employees this jobs for you. That and no rate increases for 18 months.

I work in accounts receivables,contacting the attorneys for payment. The attorneys mainly complain about not getting their invoices because MCS sometimes don't send them which is terrible. The attorneys get irritated& may not pay. Also, there's no advancement within my dept since it's so small. Basically, you're stuck within the same position forever unless you leave for a better position elsewhere. It's small raises every year,  mine was 28 cents. However, I was grateful for the raise. I love my hours 9 am-5pm Mon-Fri, no weekends. I definitely look forward to leaving at 5 pm everyday.  Oh, also no bonuses or commission either which is depressing.

The company’s training is extremely unprofessional and lacks actual value. Many policies contradict the company’s values and principles. The company doesn’t show respect for its employees.

Co-workers are also not very helpful. One employee has been with the company for over 14 years, yet they still ask me questions about tasks that they should know how to do.

Senior management is out of touch with their people. When you pay your employees well, they will serve you well in return and the company do not pay well. MCS Solutions number #1 issue is the benefits as an whole, your vacation can't be taken until you been with the company for a whole year. The insurance company is expensive as and has a unfamiliar name company which means your health insurance is going to be a challenge. Employers do not use MCS as an outsourced option because you will be very disappointed.



If you enjoy being talked to in a condescending tone and belittled in an earshot of the other employees, then this company is for you. That and no rate increases for 3+ years.

Hiring manager/Regional manager advertises $16/hour but really it's $14...started in 2018 haven't gotten a raise since I started work here. 

Terrible management styles both by the regional manager and the assistant to the regional manager.

No room for growth at all. You're pretty much stuck at your position until you get a better job elsewhere. 


The company pays entry-level employees well. The benefits are good also; medical, dental, life insurance, sick days, personal days, vacation days, 401k and recognizes federal holidays. The only problem is that there is not much room for advancement within the company.

What is the best part of working at the company?
The two weeks before your last Day are the best.

What is the most stressful part about working at the company?
Managment acts like two toddlers in charge.

What is the work environment and culture like at the company?
Everything about this place is toxic. 

What is a typical day like for you at the company?
Spending 8 hrs thinking about going home.

There is a big turn over at this office , the management is not supportive at all . All they care about is numbers and processing work .. No raises are given at all  . It’s says you start at 15 but you get less than that . You pretty much train yourself ,  there is constant  screaming and bad language used in the office . When you do something wrong you get yelled at and  are told we can replace you like that .  It’s just not a healthy environment to work in .  

Top Job Titles	Average Salary
Office assistant 16 salaries reported	$18.59 per hour
Mailroom clerk 12 salaries reported	$17.79 per hour
Administrative assistant 7 salaries reported	$18.18 per hour
Office clerk 3 salaries reported	$18.00 per hour
Receiving associate 7 salaries reported	$18.80 per hour

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