water treatment specialist

service technician

account manager

hvac technician

administrative assistant

The Metro Group, Inc.

An exceptional place to begin and build your professional IT career. Working with the IT team has been an incredibly rewarding experience under outstanding leadership from both IT devisions. I started my journey here in an entry-level IT support role two years ago and gained invaluable hands-on experience that significantly strengthened my technical and professional skills. The team fosters a collaborative, supportive, and knowledge-sharing culture where everyone is committed to helping one another succeed, even during complex technical challenges. Every day presents new opportunities to learn, enhance troubleshooting and problem-solving abilities, and grow both personally and professionally. Management genuinely recognizes dedication, initiative, and high performance, creating a motivating environment where contributions and ideas are valued. There are excellent opportunities for recognition, career growth, and advancement for those who consistently perform with commitment and excellence.

What is the best part of working at the company?
The part i love most is You get paid every week.

What is the most stressful part about working at the company?
Micromanagement is ridiculous there. Nobody takes accountability for when things go wrong ( management) . You get lied to and cheated when it’s time for yearly reviews. 

What is the work environment and culture like at the company?
Very stressful, never are you allowed to gather yourself despite the dangerous environments you encounter. It’s always work work work. No serious training, difficult to explain to customers what’s actually going on when you’re not provided with accurate information to relay. No other ethnicity except for white people have top tier positions. They’d rather hire outside than promote within. 

What is a typical day like for you at the company?
A thousand jobs get sent to your handheld device and you’re told to complete them all despite how difficult or strenuous the jobs can be. While your sitting in your car eating lunch, managers and supervisors would open up the cameras in the vehicle and watch what the technicians are doing.

What is the best part of working at the company?
The commute was easy because it was close to where I reside

What is the most stressful part about working at the company?
Upper management putting supervisors in charge when they did not understand what was involved in the task and process, then asking what was needed to complete the task when you laid out the process they would email you and cc the CEO stating “ today please focus on … “ as if they had a clue and put It out as if they were guiding and supporting you, just wrong!

What is the work environment and culture like at the company?
Stressful they expect you to do to many jobs, unrealistic deadlines along with no accountability or attention to your input, wasn’t that way in the beginning 

What is a typical day like for you at the company?
Busy hit the ground running and the day flew by which was good until they put micro managers in charge who did not know what was involved

Typical day included answering phone calls from customers and handling their request. Taking care of all requests and assisting the sales reps and service techs. Entering service reports as they came in via email from the service techs/sales reps. Order needed supplies for customer accounts as requested by the sales reps. Entered payroll on Monday mornings for previous week. Set up new customer information and if required, enter a new contract for their business. 

The Metro Group was a very fair workplace and had a great support system provided by the corporate office personnel located in Long Island City, NY.

Because this was a one person office for 20 years, I learned how to schedule the workload according to importance and what was the most urgent. 

The most demanding part of the job was making sure that all monthly contracts were renewed on time.T

What is the best part of working at the company?
My co-workers were amazing. We worked together great as the best team there could be.

What is the most stressful part about working at the company?
Poor pay, poor training, management is horrible and there is no order.  Upon asking management for help, they are completely clueless and you have to figure out the job yourself and if you mess up, they embarrass you about it. Management also does not know how to speak kindly or respect.  

What is the work environment and culture like at the company?
This company has no culture. It's a cowboy company.

What is a typical day like for you at the company?
Stressful and depressing. 

No training, taught myself learned from some great colleagues. Management shows close to zero employee appreciation. Culture and moral are low due to work inefficiencies across the board and employees take the hit due to them. Best part of job is being able to work your hours and leave it at work. Colleagues are some solid people.

When a task is required and there is no SOP, the focus is to get the work done. When a mistake occurs during the process of completing a task, managers berate and even threaten job security. 

The electrical division of metro group is a company of favoritism. The higher ups treat the electricians like private contractors who basically go out and get everything done while they sit back and criticize. One day you’re a helper and the next day you have mechanic responsibilities with no pay increase. Some of the guys like to get disrespectful and expect you to keep your mouth shut. If you speak your mind or raise awareness they get rid of you.

What is the best part of working at the company?
The people that you with day in and out. 

What is the most stressful part about working at the company?
The jobs or route cards can be stressful at times to deal with. 

What is the work environment and culture like at the company?
It’s a pretty cool work environment. 

What is a typical day like for you at the company?
Check in with management to see if there’s any other issues that are going to have to be solved. Resupply chemicals as needed.

Metro provides nothing only what they have to Management is a complete joke it’s a circus.They hire people in mgmt with no experience in HVAC water treatment they walk around clueless have no idea what a service technician does.They don’t provide any fall protection you have to ask for safety harness.They send you out in freezing weather in the rain cold wind strums to clean  cooling towers.The bottom line is shut up do the work so they get paid you are obedient maybe they will throw you a bone mgmt is terrible failures!!!

Top Job Titles	Average Salary
Water treatment specialist 10 salaries reported	$110,000 per year
Service technician 17 salaries reported	$18.38 per hour
Account manager 7 salaries reported	$66,429 per year
Hvac technician 7 salaries reported	$31.71 per hour
Administrative assistant 2 salaries reported	$47,500 per year

Working at The Metro Group, Inc.: Company Overview and Reviews

The Metro Group, Inc.

The Metro Group, Inc. Ratings

Popular jobs at The Metro Group, Inc.

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected