restaurant manager

line cook

host/hostess

cook/dishwasher

executive chef

The Palm

Prepare for the amount of covers we projected. Made sure everything was up to standard and ready for service.
I learned how to work in a very quick and calm manner and how valuable the people are around you as a team.
The management was extremely well rounded full of knowledge and knew how to handle any situation that was thrown at them. 
The workplace was an actual family and once you're in the company there is room to grow. 
Making sure timing of food was perfect, not rushed or too delayed. 
Communicating with every department of the restaurant. 
The best part of my job was meeting customers and being able to make their experience the best they have had. Building a book of requests that want to come back and dine with you specifically.

The Palm has the best lobsters in Houston. The restaurant ran smoothy on most days. I really like the staff especially the staff who had been there many years. The General Manager always treated me well but he was hard on the guys. I like the customers they could be demanding but that was no problem. Serving large parties was more difficult there than other restaurants I have worked for. The Palm close for remodling for year. I didn"t try to go back but I do miss being there.

I worked lunch and Dinner shifts.  Servers have their own personal bus boy who we called our partners.  Our guests experienced the best service from beginning to end, and we liked to treat them as if they were in our own home.  Hardest part of the job was carrying 3 lobsters in one hand as they were very heavy.  I loved working at The Palm because we were treated fair, and made great money.  Its always so nice to have regulars come in everyday and see a smile on their face!

I would prepare and set tables, take orders, order drinks, run food, present checks and cash out at the end of the shift.  I learned the importance of being healthy and having healthy co-workers.  The management was great.  My co-workers were frequently late and arguementative with one another.  The hardest part of the job was listening to other wait staff fight.  The most enjoyable part of the job were the great patrons.

What is the best part of working at the company?
None really...Money was Paramount before tourists drove regulars away.

What is the most stressful part about working at the company?
Lack of business...Inexperienced diners...Low tips


What is the work environment and culture like at the company?
Toxic, abusive....stressful....Weak management. 

What is a typical day like for you at the company?
Feast or famine. Dealing with tourists that experience "sticker shock" when they see prices

GM pay is above the norm but assistants aren't paid the industry standard.  Still family owned so it's a mix of some corporate culture but also a bit disorganized as each store is run a little different.  No leadership from the top, owner is irrational and makes bad decisions.  much better off going with a bigger corporate chain like Ruth's or Del's.

I came to The Palm under the impression I would be trained as a server after I had mastered and maintained the food running position. I felt as though I put in my time, effort, and  dedication to the food running position. I saw no positive, progressive results so I decided to part ways with The Palm.

No movement in working here.  Kitchen is dirty, laziness in management equals laziness in staff. Most men in the kitchen are disrespectful and no team environment AT ALL.  Most cooks hide stuff they prep for themselves because they know the next shift will use all of product and not prep for the AM staff.

I think it's a very good place to work if your looking for good staff and good food management always takes care of there employees everyone is honest and works very hard to accomplish the job at the palm.

The training wasn’t efficient enough no organization at all. The kitchen head chef is rude and on drugs. Managers only lookout for themselves. They show a lot of favoritism to certain people. 

Top Job Titles	Average Salary
Restaurant manager 1 salary reported	$70,000 per year
Line cook 4 salaries reported	$21.88 per hour
Host/hostess 1 salary reported	$19.00 per hour
Cook/dishwasher 7 salaries reported	$22.71 per hour
Executive chef 1 salary reported	$105,000 per year

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