admissions advisor

adjunct instructor

public safety officer

faculty

administrative assistant

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My experience in this organization was defined by a highly top‑down leadership style that created an atmosphere of anxiety and instability and absolute incompetence. Decisions often felt driven by control rather than collaboration, and it was difficult to ask questions, seek clarification, or offer ideas without worrying about negative consequences and getting written up (always the threat).

Within my department, the management approach was especially challenging. Expectations shifted frequently, feedback was inconsistent, and conversations sometimes felt more like reprimands than professional dialogue. Several colleagues left during my time there, and the constant turnover contributed to a sense of uncertainty and stress. The manger had never actually done the job appointed for either. 

The work environment often felt tense, and many team members expressed feeling overwhelmed or emotionally drained. It was common for people to worry about how they were perceived or whether they had unintentionally upset someone in leadership. This created a culture where people tried to stay unnoticed rather than contribute openly.

I also found that HR communication did not always match the day‑to‑day reality of the role. In my experience, verbal assurances during hiring didn’t always align with what happened later, so I would recommend getting important details in writing! 

Sullivan commits itself to the success of each individual student.  Small classes keeps everyone on a name basis with the instructor, and the instructor has more time to work with students

Diverse classes keeps the teaching styles new and up-to-date

A typical day at work: I come in and welcome students, most of the classes I teach are hands on, so I work with the students as they compound non-sterile products such as suppositories or lip balm.  The next class is Sterile compounding and consists of the students making chemo and narcotic IV admixtures.

I typically don't see many of my co-workers as they are in class when I am in class, but I would say our group of instructors are very knowledgeable and love the work we do here at Sullivan.

The hardest part of the job is watching bright students struggle because of non-school related things in their lives.

The best thing about my job is when a student gets it, or when they completed the program and they get their first interview, or just when a student looks at me and says "I couldn't have done it without you, Ms. Glin."

My typical day at Sullivan revolves heavily around my email.  Most communication is done through Outlook and I handle calendar requests and help from my supervisors, fellow staff, students, and external constituents.  

I enjoy being in the administrative office because there is a lot of traffic flow and I have the opportunity to see a lot of my coworkers and know them on a first name basis.  I think it is important to greet everyone with a smile and know their names, from the CEO to the janitorial staff.  Everyone wants to be respected, to feel that they matter and it helps them do a better job and take pride in their work.

I've learned to look ahead to what's coming up next, to anticipate what needs to be done and when.  My personal management comes down to doing things quickly but thoroughly, to proofread before sending things out, and to prioritize tasks.  I keep a running list of what needs to be done and categorize it by what is most important, what can wait, and what can be delegated.

The most enjoyable part of the job getting to know all the people at Sullivan.  The culture there is focused on the employee with being voted one of the Best Places to Work for 3 years in a row.

While this is a very purposeful  position (Admissions Advisor), and the company offers a generous discount on future tuition, and the pay is decent. It is not worth the passive aggressive, immature, out-of-touch (and out-of-date) management style you will unfortunately be subjected to. Leaders treat employees as if they are unaware of their jobs/goals and need to be told every 15 minutes what they need to be doing. The turn-over is ridiculously high-not because this is a sales-like position but because leaders do not treat their employees like people with lives. You might as work retail-it’s the same management style but from educated individuals who should know better.  You may get donuts or snacks every once in awhile and a kudos here or there but just wait-you’ll soon be micromanaged and spoken to as if you didn’t know what you were hired to do. People who are tenured just put up with it, those who aren’t learn quickly it isn’t worth it. Burn out is inevitable. And while the co-workers you have do cushion the blows you’ll receive, it isn’t worth staying for. 

I love my job! All day I get to talk with people and find out about their goals and dreams, as well as take time to listen about their lives and what they are missing. Then I help them see how Sullivan can be a great solution to help them get to where they want to go. With a variety of degree programs and a lot of flexibility (day/evening/online classes), they offer solutions which are a good fit for a lot of people! The management is focused on helping employees get better everyday. There are some negative people, but they are typically your underperformers and people who don't want to work hard. For the most part, it's an awesome culture: one focused on helping people, reaching goals, and celebrating when we get there! They offer lots of training opportunities, including Dale Carnegie courses and free education after a year of employment. There's a reason why Sullivan has been selected Best Places to Work in Kentucky for two consecutive years!

I enjoyed having autonomy in how I taught the subject matter. I appreciated the education benefits I received by working full time, for my children and myself. I was given a great deal of support by my department director, the academic dean, the school's director, and the staff and instructors from other departments. It's a shame that the administration wouldn't work with our department to keep our department viable, especially since there is a huge need for people trained in the profession.

When/how long you work depends on your department. Some departments are decent about work-life balance others are horrible about it. When you are a department that frequently works with other departments, you can be looked down upon for not wanting to work during your "off" times. The saying "a salaried worker is really never off" was said multiple times. 

There is management that has been there for decades that refuses to recognize needed changes. People talking behind your back happens if you don't mold yourself to their liking.

High turnover rate in some areas. A lot of times you don't know who you're going to be working with on the regular. This also means that workers aren't trained properly and causes more work for others. 

Not a lot of room for growth, if any room at all. It's basically a game of who you know instead of how hard you work. 

I feel supported at Sullivan to make and execute decisions. My voice and opinion is valued and, although I would consider myself mid-level management, I have ALWAYS felt as though I have a "seat at the table." Hard work is recognized. Job tasks are varied. I have never had a day yet in my employment where I felt bored or underutilized. Upper level management encourages a healthy work/life balance and is most always accessible for any questions or concerns. I appreciate the generous personal/vacation leave policy and I look forward to reaching my 10 year anniversary (at which time I will earn yet another week)! 

Work here is mundane and repetitive tasks without any meaningful challenges. The role doesn't offer opportunities for skill development or personal growth.  There's no PD budget here.  They believe every employee wants to learn from the Sullivan system; no, we are not, they do not offer everything for professional development. Management is poorly organized and lacks clear communication. Management seems disconnected from the day-to-day struggles of the team. There is no team building, just team destroying.  The work environment is toxic.  It's hard to deal with outdated processes, lack of resources, and constant micromanagement. The most enjoyable part of the job? Struggling to find one. Perhaps the occasional end-of-day escape?

Your typical day consist of cold-calling students. You're expected to make 150-200 calls per week plus emails and text messages. It is a sales position masked as a position in which you will help students. You are expected to meet weekly goals, and if you don't meet those goals you will be fired for "not following the admissions process". Normal goals might be Set 16 appointment, See 8 appointments, and enroll 4 students. They are always hiring admissions officers because they lose about 1 per month. They will tell you "one late night per week and one Saturday per month" until you don't meet your sales goals and get put on mandatory Saturdays.

Top Job Titles	Average Salary
Admissions advisor 4 salaries reported	$22.00 per hour
Adjunct instructor 8 salaries reported	$38.88 per hour
Public safety officer 4 salaries reported	$16.25 per hour
Faculty 9 salaries reported	$54,889 per year
Administrative assistant 3 salaries reported	$17.50 per hour

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