manager

case manager

intake representative

team leader

document specialist

Trajector Medical

This was a great place to work when I was ready to get a full time job. You only need basic computer skills, GREAT phone skills, and a back bone. They start you out in the call center, where you make and take calls to people that may need help with applying for Social Security disability benefits. Most people think you are trying to steal their identity because no one has heard of them since their only office was in Utah, even though they were a nationwide company.  People also get upset when you start asking personal questions. Hence the back bone necessity.
If you are successful, after a while they'll move you out of there. If you are not successful, you'll stick around for a while, or else move to a different department where you don't have to get clients.
I moved to the department that handles clients after they fill out the paperwork, and I helped explain the lingo, where to sign, etc. If wasn't bad, but I was on the phone ALL DAY EVERY DAY. I still got angry people that either didn't realize they were on the phone with a law office, or else didn't realize there was going to be a fee (if they won benefits) for our service. 
That was difficult. My blood pressure was sky high all day long, because I didn't know if I was going to get yelled at each time someone picked up the phone. 
This company did take care of us though. There were lots of parties, they took us to see the Avengers (if we met a goal, which for me was the easiest thing), and more. 
I think my main problem with management was how they reacted if you were under hours. I had a flu-like virus for a month. Then I got pregnant and was puking all day every day for months after that. I was under hours for 3 out of 10 weeks, and got put on probation- no paid time off, and if I was under hours again, I'd lose my job. They wouldn't take a note from my doctor to excuse it. i ended up quitting before they could fire me.
I also had issues with HR- they messed up my insurance, and told me that I was approved and active a month before I actually was. She even took it out of my paychecks. I went to the doctor for my issues, and then got a huge bill. She said that it wouldn't be a problem and that she'd fix it and I wouldn't have to pay.
She couldn't fix it and I had to pay for it all out of my own pocket and wouldn't talk to me face to face again. She just sent me an email that said, "Sorry." and that was it.

All in all, I would never want to work here again for those reasons. If you are young, single, have no other commitments, and don't get sick often, this is for you. If you have a family and sometimes things come up, you'd better be prepared to make up those hours by staying late and working Saturdays or else they'll make you pay. $9 an hour is just not enough to make me want to come back.

What is the best part of working at the company?
The most rewarding part of working at Trajector Medical was helping veterans who have fought for our freedom. Supporting those who served and assisting them through the benefits process gave the work real purpose and meaning. Knowing you could make a positive impact in a veteran’s life was the most fulfilling part of the job.

What is the most stressful part about working at the company?
The most stressful part was the constant changes in processes and expectations, often with limited communication or training. It could be difficult to keep up with shifting procedures while being expected to know updates immediately. The fast-paced environment, uncertainty, and pressure to perform amid frequent changes created a lot of stress.

What is the work environment and culture like at the company?
The work environment is fast-paced and constantly evolving, which can be both challenging and stressful. There is a strong mission-driven focus around helping veterans, which can make the work feel meaningful. However, frequent changes in processes and expectations, combined with communication challenges, can create uncertainty at times. In my experience, the culture could feel demanding and high-pressure, especially when trying to keep up with continual updates. Compensation and remote work flexibility were positives, but stability and communication were areas that could improve.

What is a typical day like for you at the company?
A typical day involved assisting veterans as a medical writer, managing client cases, and working to meet performance metrics in a fast-paced environment. The work was meaningful because it provided an opportunity to support veterans, which made the role rewarding. At the same time, frequent process changes and evolving expectations could be challenging, so adaptability and the ability to adjust to shifting priorities were important.

After a scant two weeks, (having undergone only minimal-to-no training for my initial role, which prompts the question how I was supposed to learn how to do it) I was transferred out of the position for which I was originally hired (Request for Hearing Review, or RH Review) with no explanation. Instead, I was given a job answering phones and directing calls.  

While the job should have been (and was) simple enough, I could do nothing right in my manager's eyes.  Apparently, she had the policy and procedure manual memorized, but, otherwise, it was completely inaccessible to me unless and until I did something wrong (which, as I said, in her eyes, was often).  

On at least one occasion, I was pulled off the phone and chastised for sending the call to voicemail in a particular department.  On several other occasions, under similar circumstances, I was pulled off the phone and chastised for NOT sending the call to voicemail in a particular department, but, instead, going to great lengths in an attempt to ensure that the client actually spoke with someone live in a particular department.  

There is no training beforehand, and what on-the-job training you receive is completely dependent upon your manager.  (As I said, my manager's idea of "training" me was chewing me out after the fact.)  If you don't mind having your ego ground to a fine powder and sprinkled over management's breakfast cereal after they've made an example out of you, you won't mind working here.  If, however, you're like the rest of us, and have any interest in being well trained beforehand, in being treated fairly, and so on . . .

Vet Comp and Pen has great intent and really does change some lives for the better. As a client, definitely worth a chance. As an employee, I couldn't justify staying for longer than I did. During my time, I saw many cliques that were very damaging to company morale. Severely overworked and underappreciated. Seeing the company grow and expand was extremely exciting, especially seeing some of the clientele so happy. However, it didn't outweigh the negatives. Not a lot of time off. The hours saved barely covered the necessary doctor and dentist appointments people generally have. Couldn't ever consider an actual vacation. Any suggestion for improvement was ignored if not conceived by management and few opportunities for advancement if you weren't in the right clique. In my position (not all), coming early, skipping lunch and staying late didn't even put a dent in my workload. Often dealt with angry clients that didn't receive the attention they needed because of the ever increasing workload and the lack of tools/training needed to manage my workload. Management didn't see this as a problem. In the end, would have stayed, but not worth the lack of PTO and the lack of management involvement and follow through. Learned a lot, greatly appreciate the few wonderful coworkers and supervisors, but not a long term job. Enough "appreciation" events, please pay a better wage. Hope things change. Love the message behind the company, and all the effort employees put in, just needs stronger management.

I would start my day calling medical facilities to obtain medical records for our clients.  Then I would follow up with our clients for paperwork we had sent them.  I would write letters to judges and work side by side with attorneys.  

I learned how to right letters to judges.  I learned the basics for excel spreadsheet.  I also learned how to prepare attorneys for hearings.

The management at Myler Disability was good.  They listened to our complaints and worked with us to change them or help us understand why things worked the way they did.  I didn't like that they were constantly changing protocol and not retraining the old employees. We had to figure it out on our own.

My coworkers were awesome. We were able to get work done and have fun.  We had mini competitions within our teams to help us get motivated better.

The hardest thing for me at Myler Disability was working with some of the attorneys.  Some of them would respond to us with bad attitudes because we didn't know what different terms meant, or how to do something.  They acted like we all went through college to get where we were, but we were mostly just hired off the street and trained in the office. 

I really enjoyed working with my team.  We all got along great and were willing to help each other when we got overwhelmed with work.

This company was founded with a noble and honorable intent by passionate, intelligent people. While the mission and work remains a benefit to our nation's veterans, the day to day running of the company is done poorly. Ground level employees are overworked and underpaid. Management speaks about servant leadership but does not follow those principles. Little to no attempt is made to understand the actual work done by a given department before changes are made or goals are changed. Feedback is not solicited in any good faith attempt to work collaboratively, rather it is used to explain how the new ideas have either already addressed said feedback or how it is irrelevant before the change is implemented. 

The company founders strive to care about their employees, giving back through employee appreciation events, striving to have excellent benefits, and allowing work from home during the outbreak. However, their focus on the broader health of the company has led the to lose control of the culture. The workers desperately need a union and I hope they form one.

I’ve been with the company for over a decade. This is a wonderful job if you really want to help people. The disabled community is one of the most marginalized, discriminated against and oppressed people in the US, and it’s truly humbling to be able to serve them. It’s not always an easy job, but a rewarding one. 

Pros:
- Getting to help people
- The coworkers you build friendships with
- Generous 401K
- Pretty good PTO
- HR is absolutely amazing
- Remote first company
- Generous when working around needing time off

Cons
- the work, although doable, can be taxing
- the pay is way below where it should be
- benefits are EXTREMELY expensive. Nearly $1000 per pay check for a family PPO health plan. 
- Some Management can be very clique-y and say snarky comments that drive negativity.

When I started with this company I never thought it would be a career, and I’m glad it is, but it’s not what it use to be. Just a few years ago I was excited to tell people I work for Trajector. I would go to the ends of the Earth for them. Now, it feels as though you’re incredibly replaceable. I hope to see the company through and watch them build back the culture they had just a few years ago. Although cliche, we really were a family that cared and looked out for one another. It feels now, as if there is always an elephant in the room that some management is choosing to avoid. Really hoping for the best.

Trajector’s mission of helping veterans navigate disability claims is admirable, and many employees come in with a genuine passion for making a difference. Unfortunately, the reality inside the company doesn’t always match the mission.

The environment is extremely metrics-driven to the point where productivity overshadows quality and employee well-being. Leadership tends to prioritize control and rigid processes over trust and flexibility, which can feel discouraging for professionals who are skilled, efficient, and capable of managing their own workflow. Micromanagement is a common complaint.

While there were bright spots—dedicated colleagues and the opportunity to help veterans—those positives were undermined by inconsistent communication, lack of support for accommodations, and a culture where compliance matters more than collaboration. 

For prospective employees: expect a fast-paced, high-pressure environment. If you need autonomy, flexibility, or a leadership team that values input as much as output, you may want to weigh other options carefully.

What is the best part of working at the company?
Your interaction with other team members and helping Veterans. 

What is the most stressful part about working at the company?
The constant push from management and executive leadership. Surpassing minimum expectations is never enough. It’s a toxic workplace. 

What is the work environment and culture like at the company?
The environment is poor, at best. On the surface it seems amazing, but once true intentions are revealed from management, it goes south from there. The end goal, revenue is their leading goal. Which in general makes sense, however, they have lost touch with reality and are unaware of how to treat individuals in the workplace. Everyone is a number. 

What is a typical day like for you at the company?
Completing set tasks assigned to you in a timely manner. The workload wasn’t the inherent issue. It’s communication, lack of good system usage, repetition without reason, lack of understanding, and pushback without cause. A typical day was working along to meet an outrageous goal, only to then get criticized when management themselves couldn’t meet the expectations.

So, this review is hard to write because I'm on the fence. I was very happy with this company for the year I worked here. The people were all great, the work was meaningful, management did their best with what they were given, and I felt that management really cared about their employees. Then, out of the blue the company let go of 600+ people without notice, and without any sort of severance or compensation. It happened over an 8 minute ZOOM chat, letting us know the company basically couldn't afford us. This is concerning, considering they just hired over 1000 people last year. As far as their daily production and processes. What they do for the veterans is great. But there is a lot of mismanagement, turnover, lack of communication and now....major lack of trust. I don't expect to see this company being around much longer. If they can recover financially, I don't know that their reputation can recover. The main reason for the 1 star is because sadly, as happy as I was I just couldn't recommend an employee put their eggs into this basket. It's just not stable

Top Job Titles	Average Salary
Manager 3 salaries reported	$67,000 per year
Case manager 20 salaries reported	$12.00 per hour
Intake representative 4 salaries reported	$17.25 per hour
Team leader 5 salaries reported	$15.47 per hour
Document specialist 1 salary reported	$15.00 per hour

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