food service worker

food service associate

food service director

food service supervisor

kitchen worker

Trinity Services Group, Inc.

The job is extremely simple, inmates do the work, you supervise, director supervises staff and inmates. Client (jail) sets the terms and conditions of who you can hire, how long you have to work, how many inmates you can have, which inmates you can have, and many other aspects of your job. If an officer doesn't like you, you might as well start looking for different employment because they will breathe down your neck until you make a mistake then find a way to remove you. If they like you, life is good, but they like very few contract employees mostly because the quality of applicants are less than some of the worst restaurants around. 

Trinity as a company isn't terrible, but there's lots of room for improvement. Currently they are struggling with what can be called "suckage": hourly help is so scarce that directors and assistants are doing hourly roles, upper management is stretched thin from covering for lack of managers, so when you really need help, it'll be difficult to get it. Lots of longer days (12+ hours) because help couldn't get there and you better believe that come 5pm they've got phones on silent. Weekends, some will tell you that you can take them off, but it depends on your team and if they want or need weekends off plus how the client wants the business ran. You are ultimately at the mercy of the client. 

Food... Prepare yourself for an eye opening experience. The cost per meal and quality of product is so low that you could probably eliminate crime by having an on the job shadow of the jail done for every high school student. It's disgusting. 

The kitchen- probably the cleanest looking kitchen you'll never eat in. Very large, military cleaning standards, horrible odor, and lots of short cuts. If it costs too much money to resolve they'll put a cheap bandaid over it. Rinse and repeat. Maintenance staff from the client are virtually clueless and some even have inmates working for them that probably have a better skill set. 

Position - this is not a job you can retire at. It will physically break you. Lifting 50# bags of cheap cake mix, rice, beans, grits, etc many times a day because the storage location is somewhere your inmate help can't get to without extending their stay by a few years sucks. My back was in pain daily. I made my mark, did the job very well, sucked it up when staffing was impossible to find. Sucked it up when the only staff interested in working for the company can't pass the extensive background check and you've been short handed (only 20% staffed) for months. 

Upper management- smart, fun, good hearted people. But don't expect them to lift a finger. The mantra is get someone else to do the work. Top down. Reports to the daily duties top down delegation and any duty ultimately assigned to a lower level employee is beneath anyone above that position to do. They will just stand there, take notes, then tell you how simple life could be if your world was perfect. Nobody's world is perfect and the repeating scenarios will continue to repeat until top down you create an environment that actually cares and supports each other. Upper management is also too occupied working on expansion into other jails and stretching themselves even thinner as opposed to getting stability in the units that need the help. 

Overall, it'll be a quality of life increase from working in a restaurant field but you've got to be mentally prepared for what you're getting yourself into. Ask the right questions before you say yes. Good luck.

This is a company that I will never work for ever. I was an inmate supervisor at the county jail. Not only did I have to worry about the hire ups stressing us out about the job, I was terrorized by the officers that worked at the jail. There were a few really good officers that worked there, and actually helped out. 

The inmates would lie to the floor officers and then I would be threatened to loose my clearance four times at that job. I was completely innocent every time. With Trinity they have no use for you if you can't get into the jail to do your job understandably. So you would get fired. Why would I get involved with the inmates if it would cost my job? Or in a worse case scenario, go to jail? It was such a stress full job that I made plans to leave as soon as I could. 

The worst part was that me and my co worker ended up working 6-7 days a week becasuse our other co worker got in a car accident and Trinity would not get us help. We were told that our other co worker would be coming back next month, then next month, then the next month. Our manager quit and got a better paying job. So it was me and my co worker doing everything ourselves. Trinity managed to get us a manager (4 months later) that really was not much help at all. By that time I was done with the lying inmates and the floor officers listening to the inmates lies and not investigating; seriously it is in the handbook and I think that I was the only one that read it.

I was hired on November and the company "just" passed a new rule stating that you cannot get a raise until February the year after. When I was working 6-7 days a week for 4 months without complaining, I told management that I proved that I should get a raise. I did not ask for anything crazy like $3 more an hour, I asked for $1 or at least 50 cents. I was shut down fast because of "new" policy. 

If you are interested in this company, all I can say is good luck. It was a terrible journey that I will never do again. Also, if it is food supervisor at a jail you need to have extremely thick skin, be smart, and learn to have eyes in the back of your head. Those inmates are the worst. An inmate can get you fired for saying anything. This is not a joke. You say something like, "Bend over and grab that box" They can say that "bend over" was harassment and will get you fired on purpose just for the heck of it. 

The only reason why I lasted so long was my only co worker. He helped me out in many ways and had my back when it seemed the whole world was against me at that job, and for helping me get some time off for school.

1) Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.

2) Investigate and resolve complaints regarding food quality, service, or accommodations.

3) Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.

4) Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.

5) Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.

6) Schedule staff hours and assign duties.
7) Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

8) Coordinate assignments of cooking personnel in order to ensure economical use of food and timely preparation.

9) Keep records required by government agencies regarding sanitation, and food subsidies when appropriate

10) Establish standards for personnel performance and customer service.

11) Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

12) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.

13) Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

14) Maintain food and equipment inventories, and keep inventory records.

15) Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities.

16) Order and purchase equipment and supplies.

17) Review menus and analyze recipes in order to determine labor and overhead costs, and assign prices to menu items.

18) Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable.

19) Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.

20) Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

21) Establish and enforce nutritional standards for dining establishments based on accepted industry standards.

i was very disappointed in my experience with this company.   It was like being In high school all over again.  So many of your fellow co workers are young kids.  .  I was shocked at how little training I actually received.  They basically try and scare you about working with inmates instead of making sure you understand all your job entails.  I was shocked at the lack of knowledge my manager and PIC had.  They could not do basic math, write proper reports (spelling and grammar was awful) or order properly.  My first night there the person who was suppose to train me never even showed up.  I ended up preparing the whole meal alone, with the help of the inmates and corrections officers.  The first few nights the girl who was suppose to work with me showed up whenever she wanted and was never told about it.    The back stabbing, bullying and lying on others was shocking!  If you were a good employee and did your job you were the target of others.    They always warn you of inmate games and not getting caught up in their issues.  I had issues with an inmate "liking" me and following all over the kitchen.  Even switched his shift to be on my shift.  It was annoying and a little scary.  I followed steps and chain of command to make sure that this was brought to someone's attention.  Not only was I called paranoid by my own manager, the corrections officers laughed it off.  It took this inmate backing me into a corner for someone to finally do something.  Inmates are trusted over staff 90% of the time.    There were so many affairs and staff messing around with each other or inmates.  I felt like I was at a dating service and not work at times.    Besides all of the above issues, pay is awful!  Seriously!  $9 an hour to work in a correctional facility.   $9 is not enough.  Their benefits are not even worth the work.  Don't take this job if you need benefits...you lose the majority of your pay.   Then there is CHAT.  You are required to attend every CHAT meeting even if it's your day off.   These meetings are suppose to be training....hardly.   Overall this company was awful to work for.  But since they provide CHEAP service to the prisons they will get away with it.  Oh I forgot to mention how awful the food is.  We once received T-ham where the outside of the box said not fit for human consumption.   I wouldn't give some of the product to my dog less alone a person, regardless of what they've done.   Avoid this company.  You get treated better at a fast food company.

Do not work for Trinity. They'll pay you minimum wage to work with inmates.  Depending upon which unit you work for this Job is only good if you have no life, don't make plans during the week as the schedule could change at any given moment. Unless you work for travel team and you want to work everyday, you'll make decent money. Usually you'll end up working 5 days a week and maybe pull 30 hours if lucky.  Come Christmas week you'll work 7 days a week doing doubles while all the Managers and staff are gone. Good luck spending Christmas with family! Also I worked for Trinity 8 months straight and worked every weekend and every single holiday, while all the Managers got it off. If you don't mind working weekends and holidays and on top of that, you'll never get one thank you or a good job from any bosses or managers. Usually on the weekend shift you'll work 3-4 hours for breakfast then have to go back for pm shift. Not worth it! Driving twice in one day. You can never plan anything on the weekends because your forced to work doubles which is based one 8 hour shift cut into 2 4 hour shifts. One AM, one PM. Their mentality is you work when we tell you to work or find something else. Usually you'll end doing the supervisors job or managers job while getting paid min wage! Then on top of that you have to deal with pleasing inmates and if they don't get what they want, they'll start complaining and D.O.C. is the laziest people on the planet, if someone goes wrong they'll blame you first. I never got one raise or bonus either. The manager will make sure they get it for their bosses while  all white shirts do all the work. Lastly, if you request days off even months in advance there's less than a 50% chance of getting and if there's an emergency or try to call out good luck trying to get out of your scheduled shift they'll terminate you the next day. Please don't apply here your better off at working at McDonald's. 

I was a Sr Food Service Director and lived 3 hours from my hometown so I asked to be transferred upon the first available position.  I had no negative issues with the jail I was overseeing but saw a lot of favoritism, un-kept promises of bonuses and an overall lack of care of its employees by upper management.  Many adulterous affairs were taking place and employees were promoted undeservedly as a result of the unprofessional relationships while deserving, hard working, experienced staff were overlooked.  The upper administration laughs about spending time at the golf course while employees at various jails go without proper training, proper pay and proper insurance benefits. If you see something not being done according to proper sanitation, food safety or employee safety basic standards do not say anything.  Let it go or they will let you go.  If anyone working there now will research just how many people in upper management are either related to each other or are in an adulterous relationship with someone in upper management you will be astounded.  Trying to mind your own business and just keep doing a good job doesn't work here.  As they grow, they are now getting new State Prisons in Florida and are putting people at great risk because of their lack of understanding of the differences between jail ran kitchens and prison ran kitchens.  This has already caused much discourse and extreme risk to its employees.  Employees who supervise dozens of dangers inmates are one time to put out meals for over 1,000 inmates three times per day are being paid meager wages of $9/hr with little benefits.  Horrible conditions, no communication, no training and NO care of the employees or inmates involved.  The bottom line is money for the upper management and no one else.  Sad but very true.  From someone that knows!

I was able to be promoted within a few months. However, I was completely taken advantage of. I told my manager on several occasions I was very unhappy and my mental health was suffering from this workplace and was basically told that's life. After being promoted I was expected to work 6-7 days a week, staff was promised raises and that was never followed through. I was spending very little time with my family thanks to being at work and even overworked. Due to having the lowest wages in the region we lost employees regularly and the company didn't seem to be doing much to help with that. We had very problematic employees who were extremely chaotic and disrespectful and the manager would look the other way to avoid conflict. The manager would engage in down talking employees with other employees, also their system is flawed. Anytime there was a food shortage it was everyone else's fault, and whoever ran the floor had to figure it out AND take responsibility for the shortage (which was a constant thing) when the system doesn't take into account the double servings for inmate workers, or spills. It was overall probably the worse experience working here. I enjoyed being able to make things smoother for deputy's and the inmate workers as far as being on top of everything, but the employer definitely expects you to basically live there. When general management comes around you have to play happy because you aren't dealing with them regularly and they only come down once in a while. 

I have nothing good to say about this awful company. 
If zero stars were an option would leave zero.
Zero holidays, if you are sick or want a holiday off you have to use your pto.

Cheapest company ever, serving old expired food to save money serving inmates. 

Upper management is awful and condescending.
They always point out everything that is wrong but never offer any encouragement.
Turnover rate is high and everyone is miserable.
It takes 2-3 weeks to hire new employees so you are always short staffed. Their answer to that is the manager works more.
Training is non existent other than videos that are old and outdated.

24/7 operation so you will
 get phone calls at all times of the day/night.
You are a contract worker so you have to keep them happy and the client. 
Labor is inmate labor depending on how many you get each shift.
The inmates are treated better than the employees.
There is more paperwork at this job than you could ever imagine yet you are expected to be out in the kitchen working.
Weekly inventory and multiple reports that take up a lot of time.
The inventory Software is outdated and unforgiving.
If you like working 70+ hours on salary and not getting any overtime then you might like it.
Policies and checklist change daily so it’s impossible to train your staff properly.
This is the worst job you could have, stay away from this company.
The employees on site are good people, but they are just cog in the machine. 
Do yourself a favor and find a job elsewhere.

I was excited to work for Trinity Services Group when I got interviewed becuase I thought it was a state job but found out they are contracted by the Arizona Department of Corrections (ADOC) as an outsourcer but used to be attached to ADOC and recieved a higher salary. I liked the weekly pay but didn't like the fact that you had to stand there and run the line for all the houses in the kitchen unit you were assigned to which can be anywhere from 7+ houses in one yard and ranging anywhere from 50-300+ people per house. That was tolerable since you aren't responsible for preparing the food as the inmates do.  What really made me mad is when I came in twice and lost two 8 hour training days cuz my temporary clearance expired since ADOC only alloted one months time for background check to be completed. I was only compensated for 4 out of 16 hours that I lost. My background check never was completed cuz the director took forever to verify the information I filled out in packet and I was just fed up with Trinity at that point after working at kitchen unit for 2 weeks. Don't expect to get 40 hours a week during your training becuase they tend to give you hour lunches or let you go early. DOC instructor told us we were gonna get paid for full 8 hours per training day and we found out that we were getting less than that from viewing our paystub. In conclusion, I wouldn't recommend this employer to anyone simply becuase there is too many internal discrepencies and poor management.

What is the best part of working at the company?
The pay. This location is one of the highest paying ones in the whole company.  

What is the most stressful part about working at the company?
High turn over rate. Management having favorites who get to sit in the office typing on their smart watches with their painted fingernails while the rest of us are out on the floor. Coworkers who make their own hours. Highschool level drama. 

What is the work environment and culture like at the company?
There's a lot of pettiness and cliques. It honestly feels like you're in high school again. People gossip and talk bad about their coworkers. People will ignore you, let doors slam in your face, or stop talking the moment you enter the room. 

What is a typical day like for you at the company?
Clock in a few minutes early because you're short staffed and they need you on the floor. Shortly after there will maybe be a meeting where you're assigned your sections to supervise and handle for the day, but be prepared to do two or three extra because some people don't work, some people only do what they want, and some people are too busy helping in sections that weren't properly closed down from the last shift. Expect to stay late if you are closing shift. Everyone else gets to leave at a set time but 11-7 shift doesnt get to leave unless and until everything is done. Often the other shifts will leave things un done.

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