warehouse associate

phone representative

telemarketer

equipment operator

recruiter

Turn5

Turn 5 was my first experience with the aftermarket automotive industry. As well it was my first time working with such a young start-up company. As a result of it being so young, Turn 5 did have many enticing promises. A fast-paced work environment with great teamwork and growth opportunities. It seemed like it was anything but. My time at Turn 5 in the beginning was quite great actually. Everyone seemed to get along well and the work was manageable. However after a new system was put in place, the H.R department openly mocked those that disliked the new implementations and said that we could all leave if we did not like the changes. That taunt in fact led to the downfall of the Call Center in Turn 5. Many veterans of the company did in fact leave in the following weeks and months and now the Center is a shadow of its former self. 

Call centers are normally revolving doors, but these were people who had worked there for four and five years that were passionate about the company. With so many departing and Turn 5 continuing to grow the workload became overbearing. The managers became stressed and overworked which made it more difficult for them to help the new people that were needed to fill the gaps. On a personal level, I was not even working in the position that I was hired for. I was promised that I would only be working in this position for a few months which quickly extended to my entire career with Turn 5. Each time I tried to apply to a new position or work to the one I was hired for, Turn 5 moved the goal post, truly providing nothing for my labor. 

The final nail in the coffin had been the way we treated our customers. We were not provided with many means of actually tending to their needs but rather to just push the problem away momentarily. Once we removed warranties as well on products that were known to have high failure rates we only further created more work for ourselves with less means of solving problems. I cannot recommend Turn 5 as much as I would like to. It started off strong and had a lot of good opportunities, but red tape, poor management and a lack of reasonable methods of aid brought this part of the company to its knees.

I had high hopes when I joined, but unfortunately, my experience has been far from what I expected. The main issues stem from poor management practices that have made the work environment challenging.
First and foremost, there is a severe lack of effective communication. Important information often gets lost or miscommunicated, leading to confusion and unnecessary stress. This lack of clarity affects the entire team's productivity and morale.
Additionally, the micromanagement culture is stifling. Rather than empowering employees to take ownership of their work, managers seem to prefer hovering over every small task. This not only hinders creativity and efficiency but also creates a tense atmosphere where employees feel undervalued and mistrusted.
There is a noticeable lack of communication and coordination between departments, which often leaves customer service teams in the dark. We’re frequently left to deal with the fallout from poor management decisions or miscommunications, and it’s the customers who suffer the most.
The company’s approach to customer service feels reactive rather than proactive. Instead of addressing root causes, the focus is often on quick fixes that don’t solve the underlying problems. This has created a stressful work environment where employees feel constantly overwhelmed and unable to deliver the level of service customers deserve.
One of the biggest problems is the lack of adequate training and support for customer service representatives. Many employees are thrown into customer-facing roles without the proper tools or guidance, leading to frustration on both sides. This not only results in unhappy customers but also demoralizes the staff who genuinely want to help but feel set up to fail.
Overall, while the company has potential, the current management style is holding it back. Until there are significant changes in how leadership handles communication and team management, I would be hesitant to recommend Turn 5 as a positive workplace.

CS employees are frequently asked to do tasks outside of their own duties. At one point, a highly specialized department whose work demands full attention was reassigned to handle all returns calls in addition to their own calls. This resulted in a severe lag in their actual duties, with issues not being resolved in a timely manner. 

Management is a joke. Suggestions to them go unheard as the director believes his word is absolute law and he refuses to consider alternate points of view. CS employees are in a weighted queue to push sales calls to certain reps and issues calls to others, yet management and supervisors deny this. IT confirmed it existed and that the director controls the weights. 

Supervisors are trained to go after any employee who voices a concern. They basically gaslight the employee until they quit or they go back in line. 

It isn't a bad place to work. But ownership refuses to take the long view of things. The owners were warned a year in advance of tariffs and did nothing, which resulted in 25 people losing their jobs. They refused to acknowledge the COVID crisis until it was nearly too late. They sent people to work from home, and then a few weeks later laid off or fired 40 people. 

It is a nice starting point. But unless you are tabbed for promotion early on, don't dream of moving up in CS. As for moving to the corporate offices, good luck. Any downturn in business and yours is the first role to be eliminated. 

One last thing - a lot of the higherups in the company are high school friends pf the owners. Sadly, this results in a lot of hangers-on having jobs way above their skill set. So if you are an SV grad from 01-05, you're probably qualified to run your own department there.

My experience has been increasingly disappointing, especially under the current manager/supervisor. The training made the job seem like a promising role and company and quickly turned into a frustrating and demoralizing role, primarily due to poor leadership and a lack of basic respect. Recently I was reassigned to a new supervisor and it has significantly got worse. This individual micromanages every aspect of the workday. There is little room for autonomy or professional growth when every move is questioned or scrutinized. My pay and incentives have decreased under this new supervision and with the company’s new 2025 policy but the expectations and workload/responsibilities have been increased. The company also made abrupt changes to my schedule, as well as everyone’s in Sales, with no regard for my personal life or commitments outside of work. A recent company gathering which should have been an opportunity to connect  only reinforced how disconnected management is. Supervisors were rude and unwelcoming, making no effort to engage with staff in a respectful or personable way. It was a mandatory (forced) event that if you did not attend you were pointed for it. I was approached by vendors who have been  colleagues of mine for the last few years that the company works. During my time chatting with these vendors I was met with multiple supervisors glaring at me, I can only assume it’s due to the company stating to NOT talk to the vendors after their training was done. Never have I worked in an industry and was discouraged to speak to vendors or clients and made to feel like I am doing something so terrible.  Overall, the company is cold and dismissive. The leadership lacks emotional intelligence and seems uninterested in helping build a supportive or productive work environment.

On the outside, the company seems really flashy and like it has a fun work environment. There is a bowling alley and barista on staff. There is a lot of meetings where they have free food at the end but the fun stops there. When you get into your day-to-day operations, you are immediately hit with unrealistic expectations and told that these are your lifelines. You cannot go to management for help because they feel like you are wasting their time even though they set you up to fail by not properly training you on key roles to your job. This starts the cycle of the manager micro-managing you as well as making sure that they use you as a scapegoat for any of their short comings. There is no help from HR in this company either. HR and management are very friendly with each other so when you have an issue or want to raise a concern, your opinions will fall on deaf ears as HR will support management, NOT THE EMPLOYEE. Managers will have agendas once they do not see eye-to-eye with their employees and move to have them removed at any cost, even if you are doing your job correctly. If something is not done their way, it is wrong. 
Advancement in the company is also a complete lie. For you to advance, you have to make sure that you get into an inner-circle within your department as well as over-exceed on those previously mentioned unattainable goals. 
YOUR TIME IS BEST SUITED AVOIDING THIS PLACE AT ALL COSTS.  
The lowest level employees are the best to work with but as you start moving up, you will soon realize that you have wasted your years working extremely hard just so you can be used as the example of an employee who did not meet expectations.

The job itself is not hard. It's a typical warehouse job. The problem with this company is that they pay bare minimum for the warehouse associates. This place has a high turnover rate because in the management eyes everyone is replaceable. New hires every week and they only last a few weeks or so until they bring in another person. The pay is not worth dealing with terrible management. On the job posting they put a starting wage but that's only if you don't miss any days for three weeks or so. If you leave early even for 30 minutes they dock you and you're back to a base pay that's not listed on the posting. We do meetings every so often and the last meeting was about Black Friday/Cyber Monday sales. The company did a record sales this year and the best they can do for their employees that made it possible is free lunch which is laughable. They can easily pay every employee a much higher wage but they refuse. I can't understand how they can hire so many people each week and seeing they don't last is normal. Blows my mind every time. Would not recommend working for this company and if you do I'll give it less than a month before you quit. Besides the pay, the management is god awful as well. The individual that's managing this warehouse thinks the warehouse associates have it made and other places wouldn't let things slide. I almost busted out laughing because clearly this individual never worked anywhere but for this company. Regardless, avoid this company. It's a joke to work for unless you like to be watched constantly, training is bare then it's good luck because the manager will complain. The list goes on.

Seemed like a cool place to work. Coworkers are great and very helpful. As a customer service rep you are expected to mostly make sales, on top of handling all the other stuff. They have metrics, like many places do, but the 3 things they grade you on conflict with one another. So there is no such thing as ever getting good marks on all 3, and you will constantly hear about it. Every 1on1 meeting will be how you didn't do this or didn't achieve that. Rarely hear praise for successfully turning an extremely bad customer situation into a good one. If you like to compete against the members of your own team in some cut throat sales bonus games, this is the place. Be ready for someone to steal your sale without you getting any credit for the past few weeks you spent getting customer ready to buy. The contests also encourage people to grab their money and run, basically screwing the customer by closing a sale for the wrong stuff, or something in extreme excess of what they need so the rep can try to get the bonus. Then you will have to clean up their mess. As tour sales decline, you start to get more calls that are NOT sales calls, like returns for the stuff the customer got that won't fit or is more than they need. But you will still be held accountable for those sales so you better work harder!! Glad I'm done with that place

I've had a remarkable experience working at Turn5. This company stands out for its strong emphasis on creative problem-solving and genuine collaboration with its employees.

Work Environment:
One of the most impressive aspects of Turn5 is the work environment. It fosters creativity and innovation, encouraging each employee to bring unique ideas to the table. The management is incredibly supportive, providing the necessary tools and freedom to explore new solutions to challenges. This approach has not only helped in personal growth but also significantly contributed to the company's success.

Employee Relations:
Turn5 truly values its employees. The leadership team is always approachable and receptive to feedback. They prioritize employee well-being and professional development, which is evident in their flexible policies and comprehensive training programs.

Team Dynamics:
The team dynamics here are phenomenal. Colleagues are not just co-workers but also collaborators and mentors. There's a strong sense of community and mutual respect, making it an enjoyable and productive workplace.

Overall Experience:
My time at Turn5 has been extremely fulfilling. It's a place where creativity is nurtured, and employees are valued as the company's greatest asset. I highly recommend Turn5 to anyone seeking a dynamic and supportive work environment.



A typical day involves managing multiple priorities, collaborating across departments, and supporting a fast-moving business. I learned a great deal about the automotive aftermarket industry, process improvement, and working in a growing organization. Management generally encourages ownership and accountability while providing opportunities to contribute beyond your core responsibilities. The workplace culture is passionate, energetic, and filled with employees who genuinely care about the products and customers.

The most challenging part of the job is balancing competing priorities during busy periods and adapting to changing business needs. The most enjoyable part is working alongside knowledgeable colleagues who share a passion for the automotive industry and being able to see the direct impact of your work on the company's success.

Started working for a department where a bill of goods was sold to us with promises of advancement, career opportunities, department-related training and education, transparency with managers, etc. After three years of working, with a number of hiccups along the way, such as spurious "performance improvement plans" to prevent application to other departments, multiple bosses leaving, abusive supervisors and management, it turned out to be a false sell. I learned a fair bit, but it required a large amount of personal initiative. By far the lower level employees were the most enjoyable part of the job, and I continued working only for the people and friends I had made there. Turnover is fairly high. Management was out of touch with the daily worker, and the need to squeeze the average worker for benefit of the profit margin became obvious. Bonus plans for my department were schemed on patently unavoidable issues out of the hands of employees, benefiting those workers who ignored guidelines and hurting those who played by the rules; this had to be the hardest part of the job.

Top Job Titles	Average Salary
Warehouse associate 73 salaries reported	$19.79 per hour
Phone representative 116 salaries reported	$20.49 per hour
Telemarketer 76 salaries reported	$20.50 per hour
Equipment operator 49 salaries reported	$19.75 per hour
Recruiter 2 salaries reported	$15.00 per hour

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