loan processor

graphic designer

mortgage processor

human resources coordinator

recruiter

UMortgage

Create Strong Communities

From day one, I felt like I wasn’t just another employee — I was part of something bigger. At UMortgage, people work together to build something meaningful: helping families own homes, uplifting communities, and supporting each other as colleagues. There’s a real sense of camaraderie: we help each other with leads, celebrate wins together, and hold one another up when things get challenging.

Relationships Not Transactions

This isn’t a “close the deal and move on” type of place. Here, clients — and teammates — are treated as people. We take time to understand goals, listen to needs, and deliver with empathy and care. That approach builds trust, and makes clients feel confident that we’re genuinely invested in their success — not just trying to hit a quota. Internally, the same mentality means that teammates help each other grow, even when there’s no direct benefit.

Own the Moment

UMortgage expects everyone to take ownership — of their work, their choices, and their growth. That means when something goes wrong, we don’t point fingers; we learn, adapt, and improve. When things go right, we celebrate together. That accountability builds a culture where people step up, support each other, and deliver consistently.

Get Better Every Day

Growth isn’t optional here — it’s part of the DNA. Whether you’re new or experienced, there’s always an opportunity to learn, improve, and raise the bar. The company invests in training, coaching, and modern tools so you can sharpen your skills and deliver better outcomes — both for clients and for yourself.

Experience Is Everything

Every interaction — from first contact with a borrower to loan closing — matters. UMortgage doesn’t just aim to get the job done — it aims to craft an experience that reflects integrity, respect, and expertise. That standard extends internally too: respect, clear communication, and professional growth are part of daily life.

Working at Umortgage was a fast-paced experience that taught me a lot about endurance and self-reliance. The workload was constant and demanding, often leaving little room to breathe. While staying busy can be rewarding, the pace here made it difficult to feel confident in my performance, there was a persistent fear of underdelivering, even when giving 100%.

Deadlines sometimes felt unrealistic, which added to the pressure. Rather than fostering collaboration or offering support, management responded to challenges with threats of HR write-ups, creating a culture of fear rather than growth. Mistakes weren’t treated as learning opportunities; they were treated as liabilities. It was hard not to feel like a child being reprimanded, rather than a professional trying to improve.

Micromanagement was a daily reality, and autonomy was rare. Feedback tended to be critical rather than constructive, and opportunities for advancement or skill development were minimal. The environment felt more cutthroat than collaborative, which made it difficult to thrive resulting in automatic termination if you didn't keep up even if you were an efficient/competent employee in another company.

That said, I did gain a lot of personal resilience, but If you’re someone who thrives in high-stress environments and prefers rigid oversight, this might be a fit. But if you value mentorship, realistic expectations, and professional growth not just a fill the position type of role, you may want to explore other opportunities.

This company has a great attempt for a good workplace culture but with how awful management is here, nothing can make up for it. There are great happy hours, Friday lunches, other team building activities, volunteer events, etc. Very fun activities they host to create great engagement and team bonding. They also have a great PTO policy. 

However, do not be fooled by all of that. There was never any formal training for the position, completely learn as you go and you will be punished for a mistake without any advice/training on how to improve from your mistake. You are incredibly under paid. Very poor management, they also have no mortgage experience yet they are supposed to be your leaders. Everything is a blame game here. People are fired left & right with no warnings to the fired team members or to the team members who remain who must pick up the slack. There are no expectations set on what you need to be doing/achieving everyday. No clear sense of growth or how to achieve any merit. You are expected to work overtime, with no compensation or even a thank you. This is by far the most toxic work environment I have ever worked in. I am not writing this review because I am a spiteful or angry employee but to warn others. Please do not make the same mistake I did by working here. Nothing can make up for the damage they inflict on you at UMortgage. Please consider this warning and see through their facade. 

When I joined UMortgage, I was originally unaware of how much of a start up culture the company had. We definitely faced growing pains in regard to having processes and policies in place. That being said, I was empowered by everyone around me to make the processes and structure that I felt I needed for myself. I struggled at first, but because of the encouraging environment, I realized I had an opportunity to gain experience developing structure from the ground up. A year later I have defined two different roles and implemented structure around the day to day responsibilities for each role. This is not an opportunity that comes alone at every company and I am grateful to have gained so much experience in such little time. It may be tough at times but our leadership team cares and will do everything they can to support you in your development. 

UMortgage tries really hard to seem fun and supportive on the surface, but it’s really just their way of sticking their head in the sand and pretending that internal issues don’t exist. The company has terrible, scattered communication, which leadership fully acknowledges, but despite saying they are working to fix it, nothing changes. Instead, employees are blamed for not knowing what’s going on or for not completing tasks, even when those tasks are dependent upon others who do not fulfill their duties. The company loves to focus on giving kudos and talking about wins, but they ignore areas of weakness that desperately need attention. It’s not worth the stress and hopelessness to work here. 

I have really enjoyed my time working at UMortgage and it continues to get better with each day. There is a ton of opportunity for growth in pretty much any position, and team members are able to learn skills outside of their direct role. 

The culture is very strong and the people are great to work with. There are a lot of opportunities to connect with your coworkers outside of your normal day-to-day job, which has been such a great way to make friends and fun too!

Like any start-up, UMortgage has areas for improvement. However, management promotes open communication, and team members are encouraged to give feedback on a consistent basis. 

Company flies under the radar for massive layoffs by cycling processors out every few months. Citing it as a “performance issue” Management is completely blind to business responsibilities and the operations team is a bunch of cheerleaders with little to no experience. You will learn more about the personal lives  of your coworkers before you get a clear answer on your job responsibilities. If you do take a position here. Take the money and find something while work because either way they don’t plan to keep you long term. 

Loan origination is hard work no matter who you work for. This company has great technology and great management and support. This is mainly a remote position and you are responsible to manage your own time and find your own leads. You must have an active NMLS license both in the state you are practicing and a Federal license. All lenders go through strict background checks, credit checks, and they are fingerprinted.

Here is your fair warning of the most clickish mortgage company. If you are in good with the higher ups and jump when they say jump, you are good. There is no work life balance. On social media they claim to be doing great, but it is not reality. This job will rip your soul out of you. I had high hopes at first, but when you see people being let go like nothing, then the writing is on the wall. Like someone once said “if you pay in peanuts you get a circus” and that is exactly how it was here. 

I had high hopes of this place but they are constantly turning over in Ops.  They treat their people terribly and there is a Wolf of Wallstreet vibe among sales.  If you're in sales - I'm sure it's an amazing place, but if you're in Ops - don't work here unless you are truly desperate and just be prepared to keep your mouth shut, smile, and drink the Kool-aid.  That's how you'll survive.

Top Job Titles	Average Salary
Loan processor 6 salaries reported	$60,833 per year
Graphic designer 1 salary reported	$55,000 per year
Mortgage processor 3 salaries reported	$60,000 per year
Human resources coordinator 1 salary reported	$55,000 per year
Recruiter 3 salaries reported	$56,000 per year

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