medical assistant

registered nurse - pacu

patient services representative

patient services coordinator

laboratory technician

US Fertility

What is the best part of working at the company?
Finally having a leader in our Atlanta region that's willing to support and build processes that help all departments not just clinical department.

What is the most stressful part about working at the company?
Company lacks organization and process improvements. High turn over with leadership bc of work load and not having an executive leader whose engaged or knowledgeable 

What is the work environment and culture like at the company?
Very passive aggressive between departments. Lots of unnecessary emails. Lots of blame. Some bullying from some providers and nothing done about it. 

What is a typical day like for you at the company?
Some days stressful, some days manageable. Depends on which providers are in clinic.

You will not last more than a month if you care about your mental health. 

Clinical managers are awfull, love putting you down and disrespecting you. 
Your co-workers are great people. 
Some doctors are nice others treat you like you are nothing compare to them. They have lost so many employees because of the fact that there is no one in the entire company you can talk to with out everyone finding out. 

Can’t go to HR, upper management, it’s always your word against there’s. The company is always hiring not because the company is growing but because there employees quit with no notice in less then a month.

Those that have complained or brought up concerns were retaliated against.  I've seen it more than once.  Becareful.

If you like healthcare companies being restructured by people who have no experience in healthcare, this is the perfect job for you. Decisions are made with zero regard to the fact that staff members are human beings who do things other than work. Much like the rest of healthcare, it is a competition to see how much pressure can be placed on clinical staff (nurses) before they break. Emphasis is placed on money/finance, not patient care/satisfaction and it is becoming more and more apparent. That said, there are some phenomenal doctors and nurses working there who do their best despite the circumstances to ensure patients are getting the best care possible. But work/life balance is a joke. 

Unfortunately, US Fertility has totally lost sight of the original vision and goal - building families and making babies. US Fertility is monopolizing the fertility industry and is significantly underpaying their staff. They send employee engagement surveys out multiple times a year and don’t do anything with the responses. Do not work for this company if you do not want to be seen as replaceable, disposable, and not worth paying a reasonable salary. The benefits package is also an absolute joke. The maternity leave for a company that is entirely based on making people parents is laughable. It’s a shame it’s gone so downhill. 

US Fertility is physician owned which means they are very concerned with profits.  This means they will over prescribe patient treatment.  If they advise to go straight to IVF, ask about IUI and if that is an option.  

Leadership is unethical.  Top leadership and  HR are understaffed and underexperienced.  Doctors are crooked and greedy.  

This is a Company with a good mission but poor ethics.  Also, financially expanded too fast.   Lay-offs are on the horizon so the physicians and directors/managers can continue to feast.  

US Fertility has been a hard pill to swallow.  So many hiccups with the hiring process.   The recruiter was okay but not I always had to follow up with her.  I was just happy to have a new role!

Working here has been interesting.  Learning a new field was great.  Benefits are very, very expensive.  Very weak bonus and raises.  

Leadership is lacking.  The senior leaders are not visible and there is little communication.  When we expressed frustration with the raises and bonus this year, HR was ice cold.  

Seems like some get different perks than others.  

Summary:  Learn as much as you can and then leave.  

US Fertility’s mission is admirable, but the Chicago clinics are  run terribly. Leadership is inexperienced, disorganized, and allows favoritism and unprofessional behavior to run unchecked. Bad conduct from managers and colleagues is ignored, leaving staff frustrated and unsupported. Corporate HR is almost nonexistent—unresponsive, slow, and ineffective—so there’s no real recourse when problems arise. Policies are applied inconsistently, communication is poor, and employees are often left to deal with chaos on their own. Until leadership and HR are held accountable, this is a workplace I cannot recommend.

No Way, Jose!

A typical day at work includes your supervisor looking for anything and everything to fire you if you dare stand up for what's right and moral.  HR is non existent. There is no number to contact anyone in HR and the compliance number rings busy. Good luck on reaching anyone from HR to assist with management issues. Retaliation is a common occurrence and results in you being fired immediately upon contact with HR.- no questions ask and no investigation needed. Applying to this position is waste of time, energy and the information you would have to put in just to get the job.  Don't waste your time.

Working in reproductive medicine was wonderful, so much to learn. However, the company culture itself is horrible. Management is not supportive. I am all for following protocols but they are so rigid. Money is of upmost importance. It’s your typical business company: whatever is good for the company takes priority. Their practice manager, an MD, has blatantly said that the nurses are dispensable. Toxic work culture. If you don’t mind toxicity, work lie balance is good. Oh, they are also petty. And don’t want to pay their employees after they resign what they are owed. 

This company is absolutely ridiculous the entire role expectation isn’t explained to you until you start working your first day. “Management” , HR, and coworkers do not care about anything. Work environment is disorganized and chaotic. Theres no structured training,  management just throws things at you, employees gossips and create drama with one another all day long extremely toxic and anxiety filled work environment. Work schedule is all over the place, super early mornings 645am  and late evenings 5-6pm just horrible all around. 

Top Job Titles	Average Salary
Medical assistant 77 salaries reported	$21.93 per hour
Registered nurse - pacu 48 salaries reported	$48.41 per hour
Patient services representative 51 salaries reported	$21.66 per hour
Patient services coordinator 60 salaries reported	$22.88 per hour
Laboratory technician 37 salaries reported	$27.87 per hour

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