relationship banker

member services representative

branch manager

underwriter

senior relationship banker

USALLIANCE Financial

Let me begin by saying that this credit union is a lovely place to work if you come from a finance industry background or if you have a genuine interest in this line of work.  Both of those things couldn’t be any farther from my truth. I had little to no desire to be a part of this industry. Math and numbers have always wholeheartedly scared me. I only took this job because I was desperate to leave the job I had prior (retail). 
What made me seek out a position at USAlliance was because it offered a lot of perks that I was desperately needing. USAlliance provided “better” hours, better pay, great benefits, great PTO, and the ability to work remotely. All of that enticed me, especially coming from retail where all of those perks aren’t available or applicable. I applied for the Member Services Representative position in which I’d be working in the call center. At the time I thought there couldn’t be anything better. After working in retail during the 2020 pandemic I became very jaded and greatly detested the idea of having to deal with people face-to-face. I thought working in a call center would be a refreshing change. I couldn’t of been any more wrong! 
If you’ve never worked in a call center before then let me advise you that it’s a whole new world! Working in a call center is like being a prisoner who’s every waking move is tracked. They track everything, so be prepared! And when I say everything I mean ABSOLUTELY EVERYTHING. They track your productivity, how many calls you took, how many you “refused”, how long or short they were, your breaks, lunches and meetings. Everyone has access to know what you’re doing at all times, and for me I felt as if my privacy was stripped away. And my whole day, each day was scheduled out for me. My breaks, my lunches, etc. all scheduled for me. I wasn’t a big fan of that either. I’ve never worked for a company that forced me to take my breaks and lunches at predetermined times. That’s a bit radical for me. 
I also did not enjoy the work. I had no awareness of what a dividend or CD was. I had no interest in loans, or selling products, or interest rates. But those are just a couple things that you’ll be trained on and expected to know.  I honestly thought that I’d be assisting the member(s) with balance inquiries, transfers, limited account maintenance, etc. But once again, I was so brutally wrong. 
I know I am mostly to blame for my total unawareness. I didn’t read thoroughly the job description. I was so blinded by all of the perks and work life balance I couldn’t see anything past it. I regret taking this job. Everyday I would be so anxious as I clocked in. I’d be fearful of messing up, sounding inadequate, etc. 
On a positive note, the company and their managers are very supportive and encouraging. All they want for you is your success. The executives decided to raise our salaries twice due to the cost of living. And their orientation and training process was seamless and well structured/organized. They did a lot of things right. The job was just all kinds of wrong for me! 

What is the best part of working at the company?
The best part was when I got the opportunity to work in Deposit Account Services back office department.

What is the most stressful part about working at the company?
The most stressful part was the fact that you’re always short staffed because they cannot keep anyone. They hire people just to put a body in the joint but they rarely ever stay more than a couple months. This was in their branches AND their back office. I experienced that in both positions.

What is the work environment and culture like at the company?
This company does not have a culture. They don’t know what they’re doing at any given moment. They’re too hungry for business, but lack the working environment and staff to support the member network they are so desperately trying to build. 

What is a typical day like for you at the company?
In the branch you’re stressed out because management has no idea what they’re doing. You’re forced to figure things out on your own because they keep the good workers low and promote individuals who lack any sort of competence within banking. You’d think they just started in banking with their lack of knowledge and bankers intuition.

Usalliance has a good working environment with good benefits for their employees. The staff are all really happy and friendly for the most part which makes working there enjoyable. The only draw back was the size of the company for me. It’s extremely hard/nearly impossible to move up or change positions due to the fact that the employees stay with the company forever which is good for them but leaves no new open positions for newer employees. This was true for not only me but almost everyone I worked with in my branch location. One of the new hires who came in same time as I did, graduated college with a degree in Accounting and she stuck around for 8 years as they promised her a position in the accounting dept and never happened so she left. I left to another financial institution after just one year because I saw this happening. I got promoted 4 times in 6 years at the new bank. That never would have happened at USALLIANCE. 

Everyday was different at Usalliance. The work never changed but with every new client came a new venture, hurdles that at first might've seem impossible we learned how to find alternatives way to help our members. I learned so much not only in the financial aspect of loans, but also how to improve my members financial story with our products. Management exceptional! My coworkers where more like my brothers and sisters.The hardest part of the job was leaving the company. I could only compare the experience to leaving your parents house, you don't want to leave, but in order to grow you must. Every aspect of Usalliance FCU was enjoyable, but the first thing that comes to mind, Barbecues at the beginning of the summer, right on our backyard!!

Use to be an enjoyable place to work up until Assistant VP took over responsibility of NY, CT and MA branches. The goals and daily tasks being set are unrealistic and constant scrutiny and criticism of branch employees during her visits make it unbearable to work there. No proper training put in place for new hires and branch staff is expected to train new employees on top of their other responsibilities while being short staffed. Employee moral is low. Even the branch managers have had enough and quit. This is not a place you will be celebrated for your wins but instead be told what you did wrong. If high stress and micromanagement bothers you please look elsewhere.

This company always pushes you to do your best and the support and their training methods are clear easy and very interactive to learn. My manager always pushes me to meet my full potential and acknowledgements of my succeess are always shared with all company employees.  We are offer incentatives to enable us to meet our goals and alway be successful.  I would recommend this company to anyone looking to have a career in banking, great place for growth and acheivements.

I worked at USAlliance for 6 months and it was one of my favorite jobs. I loved the members that we had. We got to know them and their financial habits. We could offer them different services that would best suit their financial needs. Our branch manager was very hands on and she would help us whenever we needed. I floated to other branches around the area whenever they needed coverage. It was fun getting to know the other members.

USALLIANCE has decent culture, benefits, and purpose but lack of agreement among VPs and managers is detrimental to progress especially in marketing. During my time the entire marketing department divided and crashed. Plenty of budget And room for creativity and amazing things but poor leadership.

I consider the USAlliance FCU a very productive workplace. I had the opportunity to achieve various programming skills, and to learn about almost all aspects of banking industry. I enjoyed spending time with my co-workers, inside and outside the workplace. My workplace was like a family to me. I am happy I had the opportunity to have such an interesting and challenging job.

Management are bigots and very underqualified.  Very few tasks are completed on time since all of the work has to go through a manager.  The director of the Clearwater, FL branch is a bigot who denied my bonus because I did not participate in their Christmas gift exchange (I am Jewish).

Top Job Titles	Average Salary
Relationship banker 6 salaries reported	$23.65 per hour
Member services representative 2 salaries reported	$22.00 per hour
Branch manager 2 salaries reported	$71,282 per year
Underwriter 4 salaries reported	$73,268 per year
Senior relationship banker 8 salaries reported	$24.97 per hour

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