client success manager

seo specialist

paid search manager

account manager

customer success manager

V Digital Services

A typical workday will have you managing 30-35 clients organic search engine optimizations.

Strategies:
This means creating 6-month strategies from scratch and implementing that work until the next "renewal". You will also meet with the companies clients once every six months to discuss your strategy and make adjustments.

Other Tasks: 
Curating content for the clients in the strategies, implementing content on their blogs, performing SEO optimizations for 5-15 pages a month for each of your 30-35 clients.

Good: 
You will be given tools to complete this task such as your typical analytics and keyword research tools at no cost to you.

Exceptional views of "specimens" in other departments.

Bad: 
You will not be trained or will have minimal training. There is no training department. Even someone with 10 years of experience should expect a mid-size company to train you in a room with other "new hires". 

Yeah that doesn't exist. You will simply sit with other current employees who will give you very vague and brief overviews of the task and at no fault to them because they are buried in work as well and need to get back to their desk. In some cases depending on the SEO Knowledge of that employee, its the blind leading the blind.

Management: Because their is no training department, management is in between a rock and a hard place.

They will discipline you or let you go because of their own short comings. They will use the "opinions" of other employees as their opinion of your work. Which means even if you hit all the marks, you can be let go because of someone else's opinion of you (good or bad). 

This is not good because that person/co-worker "who does not even know you" can just not like the fact you don't like a movie they like or have different political opinions, even if you don't have any. Weird indeed. 

It a "high school" approach to management. Basically they hire people with degrees who have no idea how to management good people and talent. So that talent leaves. If you speak out, you will be targeted. Management does not want to expose their own short comings. No. They will protect themselves. Those above them have no idea. All they can go by is what middle managers tell them. 

Because its employees training you, you get conflicting information on how to do something. So when you make a mistake their is no one to take accountability. But best believe your manager will accuse you of not knowing how to do your job.

If you ask for help, you will be seen as "you are asking to many questions". Yet your manager will tell you, reach out any time.

If you don't ask for help and take too long on a task, you will be reprimanded. 

Its a lose/lose.

The definition of insanity is doing the same thing over and over and expecting different results. There is a problem with lower frontline management. Instead of changing and accepting new ideas and new personalities, they blame their shortcomings and lack of leadership and people skills on the new "untrained" employee. Its as simple as that. The employees are awesome and hard working but afraid to stick up for themselves. I'm not.  

It's a real tragedy because their are some really great, talented people working at V Digital. 


A typical day at work:
Collaboration with your account to fulfill strategies the team has created for the client's success.
Working with budgets and deliverables
Get space to work independently with the average amount of distractions that any office has
The job is what YOU make of it.
Plenty of training and learning opportunities-if you want them. 

Management listens and works to create a welcoming work environment. Your managers have your back. 

Workplace culture: You're able to make friends or not, up to you. Lots of opportunities to get involved with activities at work and after work. Volunteer in the community with teammates and more. 

The hardest part of job: Keeping on track with lots of moving parts. It's on you to be organized so you don't drop behind, your team is a good resource to learn how to work within the processes that departments have.

V Digital Services is what you make of it-what you bring to the table. Your team is here for you if you show up and do the job you're hired for.

One of the worst places to work. It all begins when you are expected to 'fake it till you make it". The training and lack of accountability is enormous. You are expected to put up with level of disrespect from a the sales department of Phoenix New Times; and when you communicate that to management they just leave your messages open and with no response. Things are always changing and job responsibilities are increasing but the compensation is not. You are expected to take on more clients (30-35) with no increase in pay!! The turn over rate is horrendous and this is definitely not a hybrid work environment; you are set to be in office on specific days. In addition, if campaigns are underperforming the client success managers are held the most accountable when in reality they are not the ones with creating the campaigns. If this company supported, respected and advocated for their employees against a horrible sales department things would be better. 

I really enjoy working here. 

I get to work with an incredibly talented team of SEO folks that are a blast to work with.

It's different than other agencies I've worked in, but I really dig it!

From conversations with other folks that have been here longer than me, it sounds like things have really improved over the last year in terms of work/life balance, company culture, and overall workplace satisfaction.

That reflects well on leadership's commitment to evolving the agency that they've listened to feedback from employees & past employees and initiated improvements.

Thanks to everyone who has helped make it the agency it is today, for folks like me!

The assigned portfolio you have to manage is way to large given the amount of work necessary. This place does not pay enough to manage 30+ clients. The culture is very toxic as the sales leaders/execs runs the ship and are beyond reproach. The company will sign clients that do no make the best business sense. You’ll also be expected to work on the weekends. 

This place has no training program in place for any department and it shows thoroughly, each day and month. This place runs on tasks vs accomplishing goals. 

Despite inflation and a significant rise in the revenue the company does not provide adequate raises. There are so many agencies that would pay more and have a lower workload. I would avoid this place. 

Not your typical agency! There is a real culture here, where everyone feels like family, and you start to appreciate relationships over many other job factors. It's the kind of place where everyone has your back. It can get a bit chaotic at times, which usually comes with the fluxes in workload, but we work hard. You must be a self-starter and self-motivator to do well at this company. No one is going to hold your hand, but at the same time, no one is going to handcuff you either. We celebrate our wins together and learn from our mistakes. It's not perfect, but it's exciting to see how each team member can make an impact and make the company better.

I've had a long career so far - I've worked at startups, fortune 500 companies and other agencies and I can honestly say I've enjoyed working at VDS the most.  The people are great, and management is on top of it.  People here are diverse in their belief systems and unlike other companies, employees actually work well together regardless of their belief systems. The hiring practices are not skewed one way or another based on politics - VDS is mostly concerned with hiring people who are a good fit for their respective positions and that will work well with its employees and clients.  If you want to work here, it's important that you love people, love teamwork, and love seeing small businesses succeed. 

Unfortunately, all reviews, including mine, share a common theme: MANAGEMENT. They have unrealistically high expectations, making me feel like I wasn’t worth it every day. They gave me two weeks of inconsistent training and expected me to have not only clients but also signed contracts by the third week. They also expected me to manage their CRM without making mistakes and assigned me tasks that were one step away from failure, yet I was blamed for my lack of success.

It’s worth noting that no one has stayed in this position for over three years. All hires either leave or are terminated, which speaks volumes about the management style. Its not about the 100 people that have applied to this position but to the 3 people that run the whole department. 

Overall, my experience at V Digital Services has been really positive. The company is growing fast, which means there is lots of opportunity for advancement. The downside is there are also growing pains that we have to deal with as they go from a smaller agency to a large one. It's fast-paced and sometimes stressful, so definitely not for everyone, but I would be bored in a slower-paced setting, so I don't mind that at all. Management is really supportive and genuinely cares about trying to make improvements.

If you’re considering joining this company as a CSM, go in with realistic expectations. If you simply need a job or want experience to get started, it may serve that purpose. However, I would not recommend it for anyone looking to build a long-term career.

The turnover is extremely high, workloads are heavy, and the bonus structure feels difficult—if not impossible—for most employees to consistently achieve. In the beginning, the environment may seem supportive, but over time that support tends to disappear, leaving many employees feeling confused, overwhelmed, and set up to struggle rather than succeed.

Top Job Titles	Average Salary
Client success manager 2 salaries reported	$57,500 per year
Seo specialist 1 salary reported	$65,000 per year
Paid search manager 5 salaries reported	$49,800 per year
Account manager 3 salaries reported	$45,000 per year
Customer success manager 4 salaries reported	$49,250 per year

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