sales representative

outside sales representative

administrator

repair technician

call center representative

Victors Home Solutions

I worked in the call center. It was fun at first. Training (which is 3 weeks) is definitely deceiving. They made it seem like it was all fun & games. Nerf guns, whatever. It’s not. The micromanaging is absolutely insane. I’ve never felt so heavily monitored a day in my life at previous jobs I’ve had in the past. They enforced a tool  after I got out of training that monitored every second of your shift and you had to stay in adherence. They also have a point system, and during your first 90 days, you get 2 points per shift you miss even if it’s something out of your control. It seems like they do whatever they can to avoid giving you your bonus, and in all honesty the incentive isn’t even that good to begin with. It wasn’t all bad but if you don’t like being babysat as a grown adult, I wouldn’t recommend it. They have a zero tolerance phone policy. You can’t use your computer for anything besides work, which would be fine if the calls were actually coming in enough to keep you busy for a 10 hour shift. It’s too overstaffed for the amount of leads and calls you get. Most people are forced to sit there and stare at a wall all day because if you go on your phone you get warnings, and eventually written up. All in all it was super boring. So I guess it really just depends on who you are as a person, whether or not you’d like it there. Any company comes with change, but the amount of change that happened here was enough to make your head spin. Everything you get taught in training, quickly changes after. It’s so much that it’s hard to keep up with. I wouldn’t recommend the call center position to anyone that asked or needed employment recommendations. 

What is the best part of working at the company?
Overall it’s been a great transition from factory work. You get what you put in. The team dynamic is solid. The support within the team dynamic creates a solid flow of moral. The leadership within the delegated teams create a great environment that promotes growth. 

You need to be humble, lean on your team and you fellow employees in order to really see the benefits with working for this company. Everyone here has worked there way up and it makes for a great support system where everyone understands the process.. On the contrary to that everyone has worked hard to grow within this company and it shows. So with this job I’d say keep humble, stay positive, and listen to Ron,Scott,Steve and your respective management. For me this has been one of the most rewarding environments I’ve been able to be a part of. 

What is the most stressful part about working at the company?
It’s performative, you get what you put in. 

The training was a bootcamp, 3 weeks of eating, sleeping victors. It is very stressful the entire time your hoping and praying you get the confidence to be able to display what you know, it’s a very hard phycological situation to rise above. 

What is a typical day like for you at the company?
3 appointments a day start my workday from my home and depending how effective I am I could spend 2 hours on each appointment, with effectiveness.

I am gratitude for the incredible opportunities and personal growth I have experienced. Victor has not only provided me with a chance to showcase my potential but has also cultivated an environment that values individualism and embraces a proactive approach to addressing challenges.

I will never forget the day I joined, armed with a box of donuts and blind ambition. Little did I know that this humble beginning would lead to a journey filled with opportunities that I never thought possible. From the outset, the company recognized and appreciated my unique skills and talents, allowing me to make a meaningful impact in my role.

What truly sets Victors apart is its unwavering commitment to facing issues head-on and working toward resolutions rather than severing ties. The company fosters a culture of open communication and encourages employees to express their concerns and ideas freely. This willingness to confront challenges together has created a supportive and collaborative work environment where ideas are heard, conflicts are addressed, and solutions are found. It is truly refreshing to work for a company that values open dialogue and prioritizes finding resolutions that benefit everyone involved.

When they say Victors does things differently, they truly mean it. It is a complete joy to come to work and be surrounded by these great people. Everyone wears a different hat here, yet the entire company works together seamlessly, you see your efforts making a difference in real time, and every department supports each other and has an awesome time doing it, we are a big team doing the absolute best for our customers. When you struggle, you are never alone! The management here is compassionate and integrated and always checking in to make sure you are good. Your successes are celebrated, and you are able to learn and grow from any shortcomings. We have grown a ton this year, and I think these touchpoints mentioned have only gotten stronger. Victor is very involved, and has fostered an amazing environment and workplace, I have been beyond happy as a member of the team here. Something I often say... I'm excited to go to work tomorrow and have my morning coffee. 

During my two years with Victors Home Solutions in the contact center, I gained valuable experience but also observed opportunities for organizational improvement that impacted morale and retention.

Leadership approaches within the department were inconsistent, and concerns raised by employees were not always addressed in a way that promoted accountability or trust. Opportunities for advancement were perceived as unclear, with limited transparency around promotion criteria. As a result, some employees felt uncertain about long-term growth and career development within the organization.

Additionally, internal role changes and reclassifications were sometimes handled in ways that created confusion for existing team members, particularly those already performing similar responsibilities. The contact center workflow was highly structured, with close oversight that may benefit from greater flexibility to support efficiency and employee confidence.

While the company promotes a collaborative culture, there were times when competition outweighed teamwork. With stronger communication, clearer advancement pathways, and continued focus on leadership development, Victors Home Solutions has the potential to further enhance employee engagement and retention.

Victors is a place to grow as I've seen rapid growth over the past year I've worked there (and, a history of doubling/tripling their size). There is always room for advancement and even growth to other new locations. The culture is unlike one I've ever seen, and I'm so glad I left my previous employer for this one. If you always have new ideas, strive to be the best, and like being rewarded for working hard, you've found your place! Management will 100% support your growth, development, and ideas.

The workplace culture at victors is a very supportive one, lots of people around to help whenever you need, and even more people around to cheer you on when you are doing good. The training period here is a very time consuming and tough one but it is well worth it as it prepares you very well for being out in the field. Days are long, often getting up for work at around 8-9am and then working into the night, sometimes 8-9pm or maybe even later. You do get ample time off to help offset these long work periods, as well as every job you go to is a potential payday so the long hours tend to not be such a problem. There is nothing negative to say about management thus far, everyone has been nice and willing to help. 

Coming to work at Victors Home Solutions has been the best decision of my life. Prior to this I worked for a Fortune 500 company that lost it's identity/culture and was filled with bureaucracy. The culture at Victors is amazing. We work hard but we have fun as well to help recharge so that we can continue to offer homeowners our absolute best products and services. Management at all levels has been supportive and I truly feel they have my best interest at heart as well. If you're looking for a company that actually rewards you for your hard work, then look no further than Victors Home Solutions. 

I felt like family when I first came in to the company, now not so much, we are not supposed to have cell phone on the floor, yet people continue to have phones out scrolling Facebook and other social media while others listen to what management has asked, we are not supposed to wear leggings yet 90% still do. When you have coworkers criticizing the work of new employees instead of trying to help them learn them you have a problem. There is so many favorites for the supervisors, the manager And if you are not one of the favorites you can hang up getting assistance in a timely manner. When you do ask for help, you always get attitude 

The production department, and Victors overall, is filled with some really good people who are there for you through the good and the bad. Unfortunately, management is constantly changing and almost always outside hires rather than promotions from within. Typically, you are trained for about two weeks before you need to turn around and train others and it can be stressful if you do not have a background in roofing. They are also not transparent that if you are hourly, the hours may appear to be full time but can be cut down to about 30 if the weather becomes poor or sales are slow. 

Top Job Titles	Average Salary
Sales representative 48 salaries reported	$175,000 per year
Outside sales representative 19 salaries reported	$173,684 per year
Administrator 18 salaries reported	$25.11 per hour
Repair technician 12 salaries reported	$30.33 per hour
Call center representative 6 salaries reported	$19.00 per hour

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