front desk coordinator

medical office assistant

animal caretaker

hearing aid dispenser

care provider

WS Audiology

In the beginning I really enjoyed working for hear canada. They have a great culture and compensation program. However the position I was pitched was not the position they ultimately gave me. I was promised mileage pay for working a two locations, new management came in and after 4 months of being paid for mileage this was taken away. I was told the Bobcaygeon branch was growing and expanding, however again after new management came in, I was told these plans to grow to full time was no longer. I was then given the option to work at a different location 40 mins away. I requested to stay the 2 days in Bobcaygeon, they denied. I offered then to work in both locations as requested but with a shorten shift (1hr less a day so I didn't have to incur more child care cost) I was denied. I request then for increased compensation to meet their needs, I was again denied which left my no choice but to leave. There was zero flexibility or understanding. I covered shifts and vacations in multiple locations, I worked at events on weekends and evening to be a supportive team member but that really meant nothing to them. My coworkers were wonderful people, we all pulled our weight and created a positive work environment and the reason for wanting to stay although the management personnel was cold, unaccomidating and unreasonable. I left feeling disappointed and wished I had taken another job I was offered. 

Working at WS Audiology as a Customer Care Representative has been a very negative experience for me. Management is toxic and unresponsive to employee concerns. The environment is extremely micromanaged. You can’t even take the time you need after a call to finalize or complete workflow, follow-ups. If you try to switch to another mode to finish your work, management’s only response is to tell you to go back “available.” You’re expected to remain on calls nonstop without any pause or flexibility.

It felt as if there was no work-life balance. You’re permitted to use the restroom only during your scheduled breaks. Using your PTO unexpectedly for things that come up outside of your control is frowned upon.

The pay does not match the demands of the position/ work flow. I became overworked, overwhelmed and burned out. Which in turn made me highly anxious.

The only real positive is the team itself. Coworkers are supportive and hardworking. Due to poor leadership, lack of empathy, and unrealistic expectations it makes this a very unhealthy and stressful place to work. 


My experience working at WS audiology was disappointing, to say the least. The company's lack of organization and inefficient processes led to wasted time and resources. The management team seemed disconnected from the employees, and our concerns often fell on deaf ears.

The work-life balance was non-existent, with constant demands to work overtime and meet unrealistic deadlines. The stress and pressure took a toll on my mental health, and I wasn't alone in feeling burnt out. The company's so-called "perks" were inadequate, and it felt like lip service rather than genuine efforts to support employees.

What really took me aback was the lack of accountability and transparency. Decisions were made without explanation, and mistakes were swept under the rug. The company's priorities were clearly misplaced, with profits taking precedence over people. If you're considering working for WS Audiology, be prepared for a challenging and potentially toxic work environment. Until they address these deep-seated issues, I wouldn't recommend it."

 I cannot recommend working for WSA. Employees are treated as use and throw away. Colleagues are great and a very diverse bunch but there is a disconnect between management and employees which hangs like a constant shadow over everything and destroys all sense of purpose and work satisfaction.  It is a 'tech company' but in a previous-century kind of way. Seniority before merit. Combine this with a top down leadership at its worst. No personal growth possible. As an employee you are told to take it or leave the company.   

Sales are the only thing that matters here. End of story does not matter how well you take care of your patient . They just need money. Budgets are set too high to actually hit so you will never get your bonuses. They talk about providing better hearing healthcare, they just mean sell more Hearing Aids. They are constantly adding duties and never adding any salary. They must’ve added 10 to 15 new daily things they need me to do including making cold calls to patients we haven’t seen in years.

They micromanage you and expect you to know everything in two months. I had to learn my job as a tech learning all the different hearing aids and parts. They also expect you to learn the front desk and computer system. I had to learn my job plus another employee who was always out. The provider screamed at me for making mistakes while learning. He even screamed in front of clients. HR and management does nothing. Very toxic place to work at. The trainer treats you like  a two year old. Power trip. 

What is the best part of working at the company?
nothing .. the company sucks & is very unprofessional 

What is the most stressful part about working at the company?
everything is stressful 

What is the work environment and culture like at the company?
lack of communication, a lot of micro managing, unorganized, stressful

What is a typical day like for you at the company?
very overwhelming

What is the best part of working at the company?
Very inclusive and rewarding for hard work 


What is the most stressful part about working at the company?
Phone calls all day can be tiresome but I love the work 

What is the work environment and culture like at the company?
It’s amazing in all honesty and remote which is nice as well

I have been here for 10 years, in order to grow you have to know someone if not you stay stagnate. Director are budget oriented (probably because they get a cut) rather than business process oriented, lack of training, lack of communication; unstructured.

Extremely understaffed. People who leave are not replaced, but the workload is the same. Completely unrealistic expectations of employees.

Upper management is completely tone deaf to whats going on. I guess they are too busy congratulating themselves.

Top Job Titles	Average Salary
Front desk coordinator 3 salaries reported	$22.33 per hour
Medical office assistant 271 salaries reported	$19.95 per hour
Animal caretaker 42 salaries reported	$63,810 per year
Hearing aid dispenser 37 salaries reported	$23.70 per hour
Care provider 63 salaries reported	$69,286 per year

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