insurance specialist

administrative assistant

receptionist/administrative assistant

office worker

optician

Wisconsin Vision

It is most definitely a decent job. Pay is extremely low compared to most optician jobs, good commission is entirely based on where you work. You could get put at a store with almost zero chance of getting commission or at a busy store and gain lots. Commission is also docked for reasons that sometimes have nothing to do with you, yet you still lose it. Management at some locations are great and others are a joke.  It truly depends on where you hired and put to work at. Depending on the manager, it can be an enjoyable workplace. Glasses free once a year, employee discount is fantastic and you even get friend discounts. Hours are definitely something to get used to and often, you end up working open to close which are usually 9am to 6/7:30 which can take away most of your day. The corporate itself will also be extremely ignorant to any issues going on/ or personal schedules. Multiple occasions, a higher up seemed to think that it was ok to try and enforce availability on some people.  Overall, it greatly depends on what location you are selected to work at. 

Pros
Company picnic you win free stuff
Employee health insurance is great
Frame selection is amazing great quality frames

Cons
Not much room to move up in company
Leadership from the district managers is next to none
District managers do not back up employees when their is a patient concern
District managers have their select few of favorites and If you are not apart of that group then they treat the other associates horrible
District managers do not listen to concern of employees
District managers talk down to the managers and employees
Gossiping in the company is horrible and upper management does nothing about it. They actually add to the gossiping
Gossiping especially in the Milwaukee stores. There is one main store it comes from but its the Regional Managers favorite store so nothing will happen

Corporate management ignores issues and pretends to care. And keep management in stores who have both employee and customer complaints.  The pay isn’t great and they doc your commission based sales if a customer returns product or wants to restyle frames. Even if nothing was your fault. 
Felt like you couldn’t take time off because you are too short staffed. 
They sometimes promote within but they generally just do  not tell employees there are new promotion opportunities and hire from outside the company. 
Enjoyed working with the doctors and discounts on glasses/getting a free marketing pair each year.

Manager
	Prompt courteous customer service
	Handling of patient questions and concerns 
	Steady growth of repeat customers 
	Manage the daily operations of an optical center
	Sales of frames and contact lenses
	Daily/weekly/monthly customer service and sales goals
	Supervision of four Opticians and liaison for the assigned Doctor of the center 
	Contact lens classes
	Reading of prescriptions and doctor notes
	Daily schedule of appointments
	Familiar with insurance requirements to secure proper billing and reimbursement 
	Training of new opticians and center managers for region

Milwaukee, WI

What is the best part of working at the company?
Hours are pretty good on the weekends 

What is the most stressful part about working at the company?
Management and owners are horrible.  Do not keep their word.  

What is the work environment and culture like at the company?
Hectic and stressful 24/7.  Managers are not trained and are unable to help their staff.  High turnovers. 

What is a typical day like for you at the company?
Frustrated managers coworkers and customers with an occasional outburst from a coworker in front of customers. Not professional.

I'm really sad to see all these negative reviews. I've only been with the company a couple of moths but I really like it. There is always something new going on, everyone is welcoming, and I've never felt like I belonged somewhere so much like I do here! You are told everything up front, so there are no surprises, and I have earned a lot in commissions-which are easy to do. If you talk with your manager, they are willing to work with you.

Beware: this company only cares about itself and their profits. The last thing that they care about is the wellbeing of their employee- they are not flexible in the least bit and treat everyone as though they are replaceable.

The Corona Virus has done nothing but prove this- they will argue with you when you request FMLA and guilt trip anyone that physically CANNOT come to work due to the circumstances. They are selfish, greedy & sickening. 

Do your research and apply to work for a company that cares for and takes care of their people.

I immediately regretted accepting this job. At first the management was fine, until I started noticing they made up their own rules but upheld everyone else to separate standards. The moment it was brought up I was told it would be looked into and then it was swept under the rug. Majority of the staff is too busy discussing what they did over the weekend than to be professional and helpful with patients. I immediately started looking for another job.

Corporate seems completely oblivious to the actual functionality of centers. Newly hired managers with minimal optical knowledge are hired and expected to hire and train opticians without any support from upper management. The pay is minimal but commission can be good “IF” you’re scheduled at a store that is properly prepped. There is no set hours/shifts so balancing a personal life can be tough. 

Unprofessional work culture that needs training on inclusivity and diversity... white managers don’t understand black opticians  and treat them based on stereotypes. You have to do a lot for compensation, which I received 25 cents under. It’s only good for experience. There’s no formal online training. 

Top Job Titles	Average Salary
Insurance specialist 1 salary reported	$19.00 per hour
Administrative assistant 4 salaries reported	$16.88 per hour
Receptionist/administrative assistant 1 salary reported	$17.50 per hour
Office worker 1 salary reported	$16.00 per hour
Optician 1 salary reported	$20,000 per year

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