customer care specialist

customer success manager

account executive

customer service representative

account manager

Wix.com, Inc.

Typical day: User support via Calls, Tickets, Chat. Probably wearing multiple hats on top of normal responsibilities.

What you learned: Working in high volume user support at a tech company with many products. Working on and managing interdepartmental projects. Minor web technology. 

Management: Is out of touch with how much work people do in support - evidenced by meeting profits with layoffs. Being told often that your department is extremely important only goes so far. 

Workplace culture: Mostly good - coworkers are almost all good, friendly, smart, genuinely helpful people. There can be cliques, mostly within mid and lower level management. The "work" culture however is always wanting for more, never being good enough, and not acknowledging achievement past a pat on the back. However, it's likely your direct manager is a great person which makes the situation difficult. 

The hardest part of the job: Loyalty is not returned in kind from upper management. Hard work is only met with more work, and burnout is real (unless you want to clock in and out and only do your stated job - even if done well - is still frowned upon). Lots of roadblocks to progress unless the solutions come from above. 

The most enjoyable part of the job: I met some of the best people I've ever had the pleasure of working with. I have learned more than I hoped for about large scale user facing support and corporate culture. 

Working in the customer solutions department is nice (around 30-40 calls) a day when you first start. However, after a year ish+ of working in the same department I've noticed that it is VERY hard to move out of that department. If you do not aspire to become upper management in a call center, I suggest to find another entry level job. NO advancements at all, even when you give it your all.

Even when you try your hardest to enter a new role, they will shoot you down for someone is in TLV (Their head quarters) HQ does not really consider there current CS employees and their qualities. 

The call center is really nice though. Just the areas that they are located are expensive and will require you to have a roommate just to make rent. 

This job is perfect for someone who wants to try something out in the tech field or is contempt with a steady pay and good benefits. 

However, if you are a person that likes to work hard and try new things this job is not for you.

It is a black and white job dressed in nice benefits and rainbow color.

"Raises are always performance based."

Even if the performance metrics make no sense. Our office got hired for the same job at all different rates 17-22 dollars.... 

Many of us still dont make anywhere close to the high range of that after 2 years. 

The KPIs change constantly and if your work in the payments division, with more unhappy users you are essentially punished and doomed because your average surveys will go down so you will never be eligible for raises or bonuses.

In austin, none of us make livable wage, we handle complex tasks, work with a very flawed product that we bring feedback for, and nothing is ever solved. Customers are angry, we are living paycheck to paycheck, often needing loans, and Wix does not care. 

Pros: I was hired as a Production QA (manual tester), whilst I had a limited knowledge of web testing (was specializing in Sales, Technical Customer Support, Team Management), the company gave me a chance to prove myself and learn the web testing and product development lifecycle in details.

However after working 5+ years, I have reached the limits of what this job can offer and have no growth opportunity, without completely transferring to software development team. 

❌Cons: The salary is not competitive, and the salary review is very rare.

✅Pros: Company benefits are okay: 21 days paid leave, at least 10 days of paid sick leave, ESPP, mediocre medical insurance plan, limited paid Parental leave

I would not recommend joining Wix as Production QA in 2025, as the company lacks clear guidance and growth strategy (both on company wide and personal levels)

What is the best part of working at the company?
The people you work with on the daily 

What is the most stressful part about working at the company?
Literally anything and everything. Upper management doesn’t care how hard your day was or if you had the right tools to succeed, they just want responses generated for the user whatever that looks like

What is the work environment and culture like at the company?
Every man women and child for themselves. If your Team lead and actual team sucks, then you’re screwed. No raises, no employee appreciation gifts, the office you work in might be sold soon, always worried about losing your job. 

What is a typical day like for you at the company?
Take phone calls, answer tickets, be stressed for most if not all of your day

Everything was great when they opened the Austin "office" while working remotely. We were hired with the understanding that we will be Tier 2 Support, there will be opportunities to specialize, & customer care is the top priority. It didn't take long for them to change from customer care to metrics, hence why there are so many dissatisfied surveys. I was docked for taking too long on calls. PSS/PST are not willing to help. We were told we will be moving to Advanced Tech without any pay raise or proper training. I wish they'd stuck with their values. It could have been great. Perks are nice but they don't pay the bills. 

My time at Wix was a very positive experience. I had the opportunity to grow professionally thanks to supportive leaders who were always willing to guide, mentor, and encourage development. The company culture promotes learning, collaboration, and continuous improvement.

Working remotely was a huge plus, as it allowed for a healthy work-life balance and made it easier to stay productive while taking care of personal responsibilities. Wix truly values its employees and creates an environment where you feel trusted and supported.

I’m grateful for the experience and would recommend Wix to anyone looking for a company that invests in its people and offers flexibility and growth opportunities.

Fun work understanding what issues the users are running into and collecting information so the development team can fix bugs.

Working from home a lot of equipment is provided. 

Lovely little gifts and extras feel nice but higher pay would benefit workers more in the long term. 

Some extras provided may be hard to use for example the Seamless and Classpass benefits may be useless if you live outside the metro area and businesses near you don't subscribe to these programs.

Worked for this company almost two years. The favoritism and hard drug use among management is insane. Health benefits were good, but not anymore. All of customer service, no matter the tier, team, or additional responsibilities, was treated like a dog. Pay can be great if you're in a low cost of living area, but will not be adjusted to where you live, and you won't get a raise worth a darn, if at all. They've fired people for their political beliefs (made the news for that), and are union busters. I wouldn't work here if I could help it, and I've never been proud or happy to do so.

Management is chosen based on favoritism, not skill or experience. Your workday can vary depending on position but expect lots of unnecessary meetings. They lowered their hiring standards and it definitely shows. It feels like a middle school in the office sometimes. The nicest thing Wix has done was not lay off employees during the Pandemic. 

Top Job Titles	Average Salary
Customer care specialist 2 salaries reported	$19.50 per hour
Customer success manager 5 salaries reported	$95,800 per year
Account executive 1 salary reported	$75,000 per year
Customer service representative 3 salaries reported	$21.00 per hour
Account manager 4 salaries reported	$74,500 per year

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