Top 117 Outsourcing manager Jobs in Remote

Senior Quality Assurance Manager
Everise —Remote
- $65,000 - $75,000 a year
- Full-time
- Engineering
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Technology Services Strategic Vendor Manager
Ascension —Remote
- $116,413.44 - $162,273.41 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Continuous improvement
- Disability insurance
- Health insurance
5d
AI Product Manager
Velvetech —Remote
- Full-time
- Remote
- 5 years
- English
- Product management
- Opportunities for advancement
Senior Manager, Clinical Operations
Precision Medicine Group —Gladstone, NJ
- $147,300 - $220,900 a year
- Online Application
- Remote
- 5 years
- Bachelor's degree
- Organizational skills
5d
Court Reporting Manager
IST Management Services —Atlanta, GA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
10d
Managed Services | District Channel Manager | Enterprise Accounts
ADP —Chicago, IL
- $87,900 - $174,900 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Wellness program
- Disability insurance
Sourcing Manager (Remote)
First Citizens Bank —Raleigh, NC
- Full-time
- Remote
- Customer service
- Mid-level
- 8 years
Global AP Operations & Process Manager
GFiber —Austin, TX
- $121,600 - $177,800 a year
- Full-time
- Remote
- Software troubleshooting
- 5 years
- System design
Quick Apply
Senior Sourcing Manager (Remote)
First Citizens Bank —Raleigh, NC
- Full-time
- Remote
- Customer service
- High school diploma or GED
- Bachelor's degree
5d
Business Development Manager
Eton Bioscience —Remote
- $100,000 - $130,000 a year
- Full-time
- Remote
- Background check
- English
- Mid-level
Quick Apply
K-12 Special Projects Manager I
Human Kinetics Inc —Champaign, IL
- $54,500 - $67,500 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
11d
Contract Manager
Accenture Federal Services —Arlington, VA
- $95,700 - $211,700 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
Senior Sales / Client Relationship Manager (Remote Work)
Integra Global Solutions —Remote
- Full-time
- Remote
- Bachelor's degree
- Travel
- US work authorization
- Paid holidays
- Health insurance
Sr. Manager, Finance Transformation
Sony Interactive Entertainment —Remote
- $165,400 - $248,000 a year
- Remote
- Finance
- Analysis skills
- Bachelor's degree
- Wellness program
- Health insurance
Contractor - Strategic Outsourcing Lead
Syndax Pharmaceuticals —New York, NY
- Contract
- Remote
- Microsoft Excel
- 6 years
- Analysis skills
Quick Apply
Manager - Business Process Outsourcing
CITRIN COOPERMAN ADVISORS LLC —Philadelphia, PA
- $90,000 - $200,000 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Operations Manager
TechBiz Global GmbH —Austin, TX
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Strategic Account Manager
Dyad Tech —Remote
- $95,000 - $140,000 a year
- Full-time
- Remote
- 5 years
- Business development
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Manager, Accounting Services- Remote
Core Financial Outsourcing —Doylestown, PA
- $105,000 - $135,000 a year
- Full-time
- Remote
- CPA
- Finance
- 8 years
- Paid holidays
- Health insurance
Quick Apply
Art Lead
Gardens Interactive —Los Angeles, CA
- $165,600 - $206,400 a year
- Full-time
- Remote
- 6 years
- Mentoring
- US work authorization
- Paid parental leave
- Disability insurance
11d

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Senior Quality Assurance Manager

Everise -
Remote

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Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Data integrity assurance
Program management
Data visualization software proficiency
Defect resolution root cause analysis
PCI
Automation
Procedural guides
Calibration
Process improvement standards implementation
Team leadership
ISO standards
Preventive action implementation
Coaching
Customer satisfaction tracking
Business intelligence report generation
Six Sigma methodology implementation
Gap analysis
Corrective and preventive actions (CAPA)
Metrics Reporting
Quality reports
Quality control data reporting
Data quality management
GDPR compliance expertise
Data integrity and documentation
Key Performance Indicators
Quality assurance audits
Business intelligence tools
Quality assurance standard operating procedures
Client management
Call monitoring

Full Job Description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Senior Manager – Quality leads the end-to-end quality management framework across assigned programs and lines of business, ensuring consistent customer experience, operational performance, and compliance.

This role partners closely with Operations, Training, Workforce Management (WFM), IT, and client stakeholders to translate quality data and customer feedback into actionable insights and continuous improvement initiatives. The Senior Manager also serves as the Quality lead for new program launches, transitions, ramp-ups, and stabilization efforts while ensuring alignment with client standards, SLAs, KPIs, and compliance requirements.

Job Requirements:

Lead the end-to-end quality framework, including monitoring methodologies, scorecards, evaluation processes, sampling plans, quality standards, and calibration.
Ensure alignment with client quality standards, SLAs, contractual requirements, and key metrics such as QA Score, CSAT, NPS, FCR, AHT, and compliance accuracy.
Analyze quality, operational, transactional, and customer feedback data to identify trends, root causes, performance gaps, and improvement opportunities.
Lead root cause analysis (RCA), corrective and preventive action (CAPA) plans, and continuous improvement initiatives using Lean, Six Sigma, DMAIC, Kaizen, and related methodologies.
Partner with Operations, Training, WFM, IT, and other stakeholders to address performance and capability gaps and improve customer experience.
Drive automation and AI-assisted quality monitoring solutions, including speech/text analytics and automated QA.
Present quality performance, trends, recommendations, and improvement initiatives during client business reviews, including WBRs, MBRs, and QBRs.
Manage quality-related client escalations and serve as a trusted advisor on quality and customer experience.
Serve as the Quality lead for new program launches, transitions, ramp-ups, readiness assessments, and stabilization activities.
Ensure compliance with applicable regulatory, contractual, and client requirements, including HIPAA, PCI-DSS, GDPR, ISO 9001, and data privacy standards.
Maintain audit readiness, SOPs, quality documentation, process controls, and data integrity.
Lead, coach, and develop Quality Analysts, Supervisors, Managers, and other Quality team members while fostering accountability and continuous improvement.

Qualifications:

Bachelor’s degree in Business, Engineering, Statistics, or related field; equivalent experience considered.
8+ years of Quality Management experience in BPO, CX outsourcing, or contact center environments.
3+ years of people leadership experience managing Quality teams.
Experience managing multi-site or multi-program quality operations, including launches, transitions, and ramp-ups.
Strong client-facing experience, including business reviews and quality-related escalations.
Strong knowledge of Lean, Six Sigma, DMAIC, RCA, CAPA, and continuous improvement; Six Sigma Black Belt preferred.
Advanced Excel skills and experience with BI/reporting tools such as Power BI or Tableau.
Experience with QA platforms, automated QA, and speech/text analytics tools.
Strong understanding of contact center KPIs, quality monitoring, calibration, and compliance requirements.
Excellent analytical, communication, presentation, and cross-functional leadership skills.

Compensation & Benefits:

The anticipated base salary range for this remote position is between $65,000 – $75,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include commission earnings and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Apply Now

Refine Your Search

outsourcing manager jobs in remote

Senior Quality Assurance Manager

Technology Services Strategic Vendor Manager

AI Product Manager

Senior Manager, Clinical Operations

Court Reporting Manager

Managed Services | District Channel Manager | Enterprise Accounts

Sourcing Manager (Remote)

Global AP Operations & Process Manager

Senior Sourcing Manager (Remote)

Business Development Manager

K-12 Special Projects Manager I

Contract Manager

Senior Sales / Client Relationship Manager (Remote Work)

Sr. Manager, Finance Transformation

Contractor - Strategic Outsourcing Lead

Manager - Business Process Outsourcing

Operations Manager

Strategic Account Manager

Manager, Accounting Services- Remote

Art Lead

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