Job Posting Title:
Epic Application Analyst
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Hiring Department:
Dell Medical School
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:
AUSTIN, TX
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Job Details:
The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments. This role partners with clinical, operational, and technical stakeholders to support system optimization, workflow improvements, application stability, and high-quality patient care.
This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.
The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure reliable application performance while supporting organizational initiatives, operational excellence, and high-quality patient care.
Analyze clinical, business, and technical processes to develop effective system solutions
Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows
Manage application implementations, upgrades, and enhancement projects
Provide technical and application support to clinical users, operational staff, and Information Technology teams
Conduct workflow analysis to identify opportunities for operational improvement
Design and implement application solutions that support departmental and organizational needs
Collaborate with operational stakeholders to prioritize application enhancements
Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization
Maintain and support installed Epic application software
Perform debugging, testing, implementation, and maintenance of software modules
Troubleshoot application issues and coordinate timely resolution
Ensure all application changes comply with established change management procedures
Create and maintain documentation for assigned Epic applications
Develop, coordinate, and execute testing plans for supported applications
Partner with IT educators to update training plans, educational materials, and technical documentation
Maintain accurate documentation supporting application maintenance and optimization
Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders
Participate in production support activities during implementations and upgrades
Provide project management support as required
Maintain productive relationships with vendors and business partners to support application performance and issue resolution
Mentor junior analysts and provide guidance as assigned
Participate in an on-call rotation supporting enterprise clinical applications
Travel occasionally to support users, implementations, training, and organizational initiatives
Perform related duties as assigned
Analyze, configure, and modify Epic software applications
Diagnose and resolve complex application issues
Design effective technical solutions while maintaining system integrity
Apply healthcare IT principles and Epic application support best practices
Manage application upgrades and assigned projects
Develop project timelines and coordinate technical resources
Monitor progress and ensure project milestones are achieved
Balance multiple priorities while meeting organizational deadlines
Analyze clinical and operational workflows
Identify opportunities for workflow optimization and system improvements
Collaborate with providers, operational leaders, and Information Technology teams to implement effective solutions
Support continuous optimization of Epic application functionality
Serve as liaison between Information Technology, vendors, clinical users, and operational partners
Facilitate meetings and communicate technical information clearly and effectively
Provide project updates and resolve communication issues
Build productive working relationships across multidisciplinary teams
Develop and maintain comprehensive application documentation
Create clear technical instructions, testing documentation, and user guides
Maintain current application records and supporting materials
Ensure documentation remains accurate, organized, and accessible
Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum of two years of experience in application support, healthcare IT, or a related technical environment
Experience supporting, configuring, maintaining, and troubleshooting enterprise software applications
Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements
Knowledge of healthcare information technology principles, software development, and systems analysis
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment
Relevant education and experience may be substituted as appropriate.
Master’s degree in Computer Science, Information Technology, or a related field
Minimum of four years of experience supporting healthcare IT or Epic systems
Experience supporting Epic applications within clinical or operational environments
Experience participating in Epic implementations, upgrades, optimizations, and workflow redesign initiatives
Experience collaborating with providers, operational leadership, and interdisciplinary healthcare teams
Knowledge of healthcare workflows, change management, and application lifecycle management
Licenses/Registrations/Certifications
$85,000+ depending on qualifications
Standard office environment and equipment
Repetitive use of a keyboard and computer
May provide on-site support within clinical and operational environments as business needs require
May participate in application upgrades, testing, go-lives, and after-hours support activities
May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes.
Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update the sections within your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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E-Verify Poster (English and Spanish) [PDF]
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Right to Work Poster (English) [PDF]
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Right to Work Poster (Spanish) [PDF]
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
