Top 139 Contact center Jobs in Akron, Oh

Call Center Representative - Collections
Weltman, Weinberg & Reis Co., LPA —Independence, OH
- $20.33 - $24.78 an hour
- No weekends
- Background check
- Spanish
- Computer literacy
- Free parking
- Paid holidays
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Medical Call Center Agent
Optum —Cuyahoga Falls, OH
- $16 - $29 an hour
- 8 hour shift
- 18 years or older
- Microsoft Outlook
- Computer literacy
- Paid training
Patient Registration, Call Center Rep
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Disability insurance
Patient Registration, Telephone Operator Liaison
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Disability insurance
Customer Service Representative | Technical Support
Spectrum —North Canton, OH
- $20.00 - $25.25 an hour
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
Guest Services Operator, PRN, 7am - 3pm
Western Reserve Hospital —Cuyahoga Falls, OH
- Part-time
- Microsoft Excel
- High school diploma or GED
- 1 year
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Service Center Representative
Sedgwick —Seven Hills, OH
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- High school diploma or GED
- Health savings account
- Disability insurance
Referral & Appointment Coordinator - Clinical Access Center
Summa Health —Akron, OH
- $19.23 - $23.08 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- AD&D insurance
- Disability insurance
Patient Access/Central Scheduling (Full-Time)
Crystal Clinic Orthopaedic Center —Akron, OH
- $17 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Disability insurance
- Health insurance
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Guest Services Operator, PRN, 3pm - 11pm
Western Reserve Hospital —Cuyahoga Falls, OH
- Part-time
- Microsoft Excel
- Hospital
- High school diploma or GED
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Patient Access Specialist/Central Scheduling
Crystal Clinic Orthopaedic Center —Akron, OH
- $17 - $23 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
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6d
Full Time Call Center Representative - work hybrid
TRANZACT —Kent, OH
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
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Call Center Customer Service
LeafHome —Hudson, OH
- $17 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Paid parental leave
- Health insurance
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Call Center Rep - Event
LeafHome —Hudson, OH
- $15 - $17 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply
Alarm Monitoring Supervisor I
Securitas Technology —Uniontown, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Call Center Rep - Inbound
LeafHome —Hudson, OH
- $15 - $17 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Health insurance
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Personal Lines Insurance Customer Service
DiStefano Insurance Services, Inc. —Canal Fulton, OH
- From $38,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Entry Level Dispatcher - Medina, OH
DCOMM —Medina, OH
- Extended hours
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Paid training
Quick Apply
First Impression Representative
Trades Holding —Valley View, OH
- $17 - $21 an hour
- Weekends as needed
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Automotive Business Development Manager / Service Side
Serra Auto Park —Akron, OH
- $75,000 - $110,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Paid time off
- Vision insurance
Quick Apply

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Call Center Representative - Collections

Weltman, Weinberg & Reis Co., LPA -
Independence, OH

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Job Details

$20.33 - $24.78 an hour

Benefits

Free parking
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Computer operation
Computer literacy
Writing skills
High school diploma or GED

Full Job Description

$2k Retention Bonus during your 1st year of Employment!

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!

Our Legal Account Resolution Specialists work in a call center environment within our professional law office setting.

They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-lawsuit, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.

Schedule:

8:00am - 4:45pm, Monday through Friday set schedule
No weekends or evenings

Responsibilities/Duties/Functions/Tasks:

Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
Obtains information to handle debit and check payments by phone
Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
Makes decision for next activity on consumer files and monitors legal case filing for expected outcomes
Follow-up to ensure all available options are utilized to achieve payment of debt
Meets minimum standards for daily calls, files worked and goals
Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
Complete all required training applicable to this position
Regular and predictable attendance is an essential function of this position
Other duties, as assigned

Qualifications:

High school diploma or general education degree (GED)
1-3 years of relevant call center experience
Knowledge of basic computer operation, including internet research
Communicates effectively verbally and in writing
Must be able to pass a detailed background check and drug screen

Compensation and Benefits:

The expected compensation is $20.33-24.78/hr., plus uncapped monthly bonus opportunities, with an average annual bonus potential up to $26,000 or more (based upon 1 year of service)
Employees proficient in Spanish may receive additional compensation
Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers (http://www.weltman.com/careers) for more information.
Promotional opportunities from within the firm
Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
Earn incentives through monthly contests in a fun team environment
Free parking
Free onsite fitness center available to all employees

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment:

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement: Weltman is an equal opportunity employer.

#Collector

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

contact center jobs in akron, oh

Call Center Representative - Collections

Medical Call Center Agent

Patient Registration, Call Center Rep

Patient Registration, Telephone Operator Liaison

Customer Service Representative | Technical Support

Guest Services Operator, PRN, 7am - 3pm

Service Center Representative

Referral & Appointment Coordinator - Clinical Access Center

Patient Access/Central Scheduling (Full-Time)

Guest Services Operator, PRN, 3pm - 11pm

Patient Access Specialist/Central Scheduling

Full Time Call Center Representative - work hybrid

Call Center Customer Service

Call Center Rep - Event

Alarm Monitoring Supervisor I

Call Center Rep - Inbound

Personal Lines Insurance Customer Service

Entry Level Dispatcher - Medina, OH

First Impression Representative

Automotive Business Development Manager / Service Side

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