JOB DESCRIPTION
The Producer Compensation Analyst will be responsible for managing all aspects of the producer records including the creation of the producer record, updates to the demographic information and payment methods, and reporting. The analyst will manage and maintain all broker to customer or member relationships and commission records to facilitate the commission calculation and payment processes. The analyst will assist with the reconciliation of the monthly commission calculations and payments for accuracy and research and resolve all producer compensation related inquiries. The analyst will collaborate with the producer credentialing, contracting, and compensation teams as well as our external broker community and business partners.
RESPONSIBILITIES
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Creates, updates, and maintains producer records and demographic information on the broker portal and financial applications including payment methods and banking information. Gathers and reviews required documentation from the producers for accuracy. Communicates and coordinates producer changes or updates to the producer credentialing and contracting departments and other internal business partners. Utilizes reporting to analyze, identify and resolve discrepancies and ensure the data is accurate.
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Completes tasks related to producer number assignments, producer record management, and compensation. Collaborates with internal business partners to successfully complete their tasks and responsibilities as it relates to producer information. Analyzes data on the customer relationship management applications for accuracy and communicates corrective action for any discrepancies.
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Manages and maintains broker customer or member relationships on the financial applications to accurately calculate commissions and other fees for payment purposes. Utilizes reporting to analyze and reconcile relationships and review data for accuracy.
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Assists with monthly commission calculation reconciliation for all lines of business, analyzes producer records for variances and discrepancies and recommends the appropriate corrective action.
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Assists with producer compensation payments including reconciliation, voids and reissues, cancellations, Form 5500 reporting and annual 1099 reconciliation.
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Prepares and distributes departmental reports related to producer records and relationships.
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Communicates with the producer to resolve inquiries as it relates to the producer's record or compensation. Provides commission statements upon request and prepares ad-hoc compensation reports as requested by the producer.
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Contributes to monthly management and key performance metrics reporting. Identifies and reports patterns and trends as it relates to producer records and relationships to management.
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Maintains and updates departmental policies and procedures as it relates to producer records and relationship management in addition to training materials. Serves as subject matter expert for all aspects of producer record and relationship management.
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Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities. Creates reports and analyzes data to identify solutions that meet business goals. Participates in system maintenance and upgrade testing.
QUALIFICATIONS
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2+ years of experience with Bachelor's degree in Accounting or Finance preferred (open to considering candidates with less overall experience also)
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Proven commitment to excellence in customer service
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Strong attention to detail and accuracy
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Strong analytical, problem solving, and reasoning skills with the ability to formulate and communicate recommendations for improvement
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Proficient in Microsoft applications such as: Excel (Intermediate), Word, Outlook, PowerPoint, SharePoint, Teams
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Ability to prioritize work, follow-up on commitments on a timely basis, work under pressure, and adhere to deadlines
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Ability to work independently while having strong teaming skills
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Ability to communicate professionally, clearly and effectively with producers, management, staff, and other business partners
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Knowledge and application of English grammar including composition, editing, and proofreading skills
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Knowledge of policies, procedures, and guidelines
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Knowledge and understanding of producer licensing, credentialing, appointments and compensation
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Knowledge of accounts receivable and accounts payable processes and procedures
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 16. $45,400 - $95,000
ADDITIONAL INFORMATION
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
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Rich medical & pharmacy benefits
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100% employer-paid dental and vision benefits
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Holistic wellbeing program with deep financial incentives
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Generous paid time off plus 12 paid holidays and your birthday off
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Culture of growth and learning: career development; tuition reimbursement; recognition program
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Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
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Social responsibility and volunteer opportunities
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Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
#LI-Hybrid
ABOUT THE TEAM
At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
- Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
