Top 15 Desktop support technician Jobs in American Fork, Ut

Helpdesk Technician
RainFocus —Orem, UT
- Full-time
- Hybrid work
- Mid-level
- Windows
- US work authorization
- Paid time off
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10h
Help Desk Technician I
Holiday Oil —Draper, UT
- $26 - $28 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
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4d
Helpdesk Tech
Cricut —South Jordan, UT
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Health insurance
- Dental insurance
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IT Support Technician
ROCKY MTN UNIVERSITY OF HEALTH —Provo, UT
- $22 - $24 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Computer literacy
- Health savings account
- Paid holidays
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IT Deskside Support, Draper
Tesla —Draper, UT
- Full-time
- Azure
- Mid-level
- Windows
- Commuter assistance
- Health savings account
Onsite IT/EMR Technician
Granger Medical —Taylorsville, UT
- From $28 an hour
- Weekends as needed
- HIPAA
- Mid-level
- Windows
- Paid parental leave
- Disability insurance
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IT Field Support Technician
LifeStance Health —Murray, UT
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
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Desktop Support Technician
Stampin Up Inc —Riverton, UT
- Weekends as needed
- Research
- Mid-level
- Office
- Tuition reimbursement
- Paid time off
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4d
Information Technology (IT) Technician
A-Core Concrete Specialists —Murray, UT
- Full-time
- Mid-level
- Office
- Microsoft Office
- 401(k)
- Paid time off
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IT Help Desk Supervisor - BYU Law School (part-time, 28 hours/week)
Brigham Young University —Provo, UT
- $22.50 - $29.25 an hour
- Part-time
- Mid-level
- Supervising experience
- University
- Free parking
- 401(k)
Install Support Technician
ClearVista —Salt Lake City, UT
- $15 - $20 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
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Senior Systems/Network Engineer
Onward Technology —Draper, UT
- Full-time
- Google Workspace
- Computer science
- 7 years
- Paid parental leave
- Paid holidays
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Associate tech support technician (Hybrid Draper, UT)
Prog Leasing, LLC —Draper, UT
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Research
- Office
- Paid parental leave
- Employee stock purchase plan
Quick Apply
7d

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Help Desk Technician I
Holiday Oil —Draper, UT
Maintain a valid Utah driver's license and a clean driving record. Provide rotating help desk coverage, including possible nights and weekends, and respond to…
$26 - $28 an hour
Quick Apply
4d
Airport Network Support Administrator I
SALT LAKE CITY CORP —Salt Lake City, UT
Graduation from an accredited college or university with an Associate’s degree in computer science or other closely related field and two (2) years paid…
$31.07 - $34.53 an hour
4d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Helpdesk Technician

RainFocus -
Orem, UT

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Job Details

Full-time
10 hours ago

Benefits

Paid time off

Qualifications

Desktop computer repair
Knowledge management
Network troubleshooting
Mobile device support
Confidential information handling
Email customer support
Technical support via phone
Phone communication
Technical documentation
Software deployment
In-person customer service
Peripheral setup
Hardware maintenance
Mid-level
Windows
Incident Escalation
User training (technical support)
IT infrastructure
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware configuration
Desktop applications
macOS administration
Mobile device management
Customer service knowledge base
macOS
System deployment

Full Job Description

RainFocus, one of the most innovative software companies, is in search of an exceptional Helpdesk Technician.

We are seeking a skilled and customer-oriented Helpdesk Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

What You’ll Experience with Your Job

A Helpdesk Technician plays a crucial role in providing technical support to end-users, addressing and resolving issues related to computer systems, hardware, and software. Their responsibilities include responding to user inquiries via phone, email, or in-person, diagnosing and troubleshooting technical problems, installing and configuring hardware and software, and collaborating with team members to escalate complex issues. Helpdesk Technicians also maintain accurate records of support interactions and contribute to the development and maintenance of IT documentation. With a focus on excellent customer service, these professionals ensure a seamless and efficient IT environment, helping users navigate and utilize technology effectively.

Essential Responsibilities:

The Helpdesk Technician will support employees by providing solutions to helpdesk tickets and other IT related issues, and as such will:
Provide first-level technical support to end-users via phone, email, and in-person
Diagnose and resolve hardware and software issues
Install, configure, and maintain computer systems and peripherals
Collaborate with other IT team members to escalate and resolve complex issues
Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system
Assist in the development and maintenance of IT documentation and knowledge base
Conduct user training sessions on various IT tools and applications
Stay up-to-date with the latest technology trends and recommend improvements to enhance the overall IT infrastructure

Applicable Skills & Experience

US Citizen/Authorized to work in the US
1 - 5 years’ relevant experience from any field, such as (but not limited to):
Proven experience as a Helpdesk Technician or in a similar role
Strong knowledge of Microsoft Windows and Office applications
Proficient in supporting and troubleshooting Apple MacOS environments.
Proficiency in modern device management principles, including automated device enrollment, configuration policy enforcement, and application deployment for both MacOS and Windows environments.
Familiarity with troubleshooting hardware, software, and network issues
Excellent customer service and communication skills
Ability to work independently and collaboratively in a team environment
Detail-oriented and organized with effective problem-solving skills
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Personal Characteristics:

The best candidates for this position will need to have strong chemistry and cultural fit within RainFocus.
They will need to be able to:
Work comfortably in an environment that often involves highly confidential information and be able to keep such information confidential
Work well with cross-functional teams
Empower people to live and work securely
A “putting people first” attitude
Self-motivated / Proactive
Team-player
Good communicator
Reliable / Dependable
Desire to learn & be mentored

Why work at RainFocus?

At RainFocus, we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k and generous PTO.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

desktop support technician jobs in american fork, ut

Helpdesk Technician

Help Desk Technician I

Helpdesk Tech

IT Support Technician

IT Deskside Support, Draper

Onsite IT/EMR Technician

IT Field Support Technician

Desktop Support Technician

Information Technology (IT) Technician

IT Help Desk Supervisor - BYU Law School (part-time, 28 hours/week)

Install Support Technician

Senior Systems/Network Engineer

Associate tech support technician (Hybrid Draper, UT)

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