Top 29 Help desk technician Jobs in Amesbury, Ma

IT Technician
American Lazer —Salisbury, MA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- SharePoint
- Profit sharing
- Paid holidays
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Help Desk Technician
Institution for Savings —Ipswich, MA
- $26.50 - $35.00 an hour
- Full-time
- Microsoft Outlook
- Research
- Office
- Health insurance
- Dental insurance
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9d
Systems Support Specialist
Merrimack Health —Lawrence, MA
- $34.08 an hour
- Full-time
- Hospital
- Mid-level
- 3 years
- Free parking
- Paid time off
Help Desk Technician - Level 1
MBRAUN —Stratham, NH
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
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9d
Desktop Support Technician
L3Harris Technologies —Londonderry, NH
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
1d
L1 TECHNICIAN
Portsmouth Computer Group —Portsmouth, NH
- Urgently hiring
- Computer Science
- Mid-level
- Windows
- Paid training
- Health insurance
IT Technician
Pelham School District —Pelham, NH
- Full-time
- Mid-level
- High school diploma or GED
- Assembly
- AD&D insurance
- Paid holidays
Desktop Technician
Wilmington Public Schools —Wilmington, MA
- $52,000 - $55,500 a year
- Full-time
- Google Workspace
- Mid-level
- Public school
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Gloucester, MA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Haverhill, MA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Dover, NH
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Portsmouth, NH
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Field Service Technician - Epping, New Hampshire
GLORY —Epping, NH
- $25 - $30 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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Help Desk and Network Technician T2
Sandra Network —Peabody, MA
- 8 hour shift
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
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Desktop PC Imaging Technician in Tewksbury, MA
Virtual Service Operations —Tewksbury, MA
- $17 - $25 an hour
- Temporary
- Ability to walk for extended periods
- Writing skills
- Ability to climb stairs
- Health insurance
Service Writer
VIP Tires & Service —Seabrook, NH
- $18 - $24 an hour
- 8 hour shift
- Sales
- Driver's License
- Organizational skills
- Paid training
- Mileage reimbursement
Quick Apply
Automotive Service Advisor
Bill Dube Ford Toyota —Dover, NH
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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IT Technician

American Lazer
Salisbury, MA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement
Retirement plan

Qualifications

Performance monitoring
Endpoint Security
Client onboarding
IT user and group management
Automation
Data permissions
GPO
Field service
Technical documentation
Software deployment
Triage
IT system monitoring
Cloud security management
Server backup and recovery
Microsoft Exchange
Mid-level
Windows
DHCP
Patch management
Email configuration (technical support)
Cloud service support
Productivity software support
Computer management
Azure AD
Customer support ticket management
DNS
Networking equipment (troubleshooting support)
Collaborative technology platforms
Microsoft Teams
SharePoint

Full Job Description

IT Technician 2

Full-time, in-person role based in Salisbury, MA.

Company Overview

We are a Managed Services Provider based in Salisbury, MA, dedicated to keeping our clients' technology reliable, protected, and aligned with their business goals. Our mission is to deliver proactive IT solutions that prevent problems before they disrupt operations.

We partner closely with clients to strengthen their networks, safeguard their data, and empower their teams to work confidently and efficiently. Our work is guided by five core values: Teamwork, Always Improving, Do the Right Thing, Be Positive, and Deliver a Great Experience.

The Opportunity

This is an opportunity for an experienced IT professional to grow beyond traditional help desk support and build deep expertise in managed services. You will start by handling Level 2 support and managing backend MSP platforms, gaining hands-on experience with Microsoft 365, cybersecurity tools, backup systems, monitoring platforms, automation, documentation, and client onboarding.

What makes this role different is the clear, fast-track growth path. As you demonstrate capability, you will take on onsite client work, server deployments, network troubleshooting, security projects, infrastructure upgrades, and become a trusted technical resource for clients. If you are ambitious, enjoy solving complex problems, and want a defined path into field services, infrastructure, cloud, and cybersecurity, this role is designed for you.

What You'll Do

Resolve escalated Level 2 support tickets involving Microsoft 365, Windows, networking, security, backups, and business applications.
Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, MFA, conditional access, and mailbox administration.
Monitor and manage RMM alerts, patch compliance, endpoint health, backup platforms, and security systems to maintain stable client environments.
Configure and support RMM administration including device onboarding, software deployment, automation, monitoring policies, and alert management.
Review, triage, and respond to backup, endpoint security, email security, and Microsoft 365 security alerts to reduce risk for clients.
Troubleshoot DNS, email delivery, SPF, DKIM, DMARC, VPN, firewall, and networking issues to restore connectivity and performance.
Support client onboarding by deploying monitoring, backup, security, remote support, and documentation standards across new environments.
Maintain accurate, up-to-date documentation for client environments, vendors, licensing, systems, and procedures.
Assist with onsite client visits, deployments, projects, and infrastructure work as your responsibilities grow.

What Success Looks Like

Within the first 36 months, you are independently resolving most Level 2 tickets, managing Microsoft 365 administration tasks, and keeping documentation current and reliable.
You consistently maintain healthy RMM, backup, and security alert queues, proactively addressing issues before they impact client operations.
Clients and teammates recognize you as a dependable technical resource who communicates clearly, follows through, and owns outcomes.
Within the first year, you are contributing to onsite work and small projects such as server installations, network changes, Microsoft 365 migrations, and basic cybersecurity initiatives.

What We're Looking For

35 years of experience in MSP, managed services, help desk, systems administration, field support, or business IT environments.
Strong Windows 10 and Windows 11 troubleshooting skills and experience supporting Microsoft 365 environments.
Working knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and file permissions, plus familiarity with networking, VPNs, WiFi, firewalls, endpoint security, and backup solutions.
Clear written and verbal communication skills, strong documentation habits, and the ability to work independently, manage priorities, follow established processes, and embrace onsite client work as your role expands.

Compensation and Benefits

$75,000 - $85,000 salary based on experience, plus quarterly profit-sharing opportunities based on company performance and your contributions.
18 days PTO, 9 paid U.S. holidays.
Simple IRA with company match up to 3%.
Medical insurance with employer contribution.
Pre-Tax Benefit Plan (TASC) can be used for co-pays and/or dental and vision
Self-Funded Aflac
Ongoing training and certification support, with clear career advancement opportunities into field services, infrastructure, cloud, and cybersecurity.

How to Apply

If this opportunity aligns with your experience and career goals, please submit your resume and a brief note outlining your relevant MSP or IT support experience and interest in this role.

Quick Apply

Refine Your Search

help desk technician jobs in amesbury, ma

IT Technician

Help Desk Technician

Systems Support Specialist

Help Desk Technician - Level 1

Desktop Support Technician

L1 TECHNICIAN

IT Technician

Desktop Technician

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Now Hiring IT and Telecom Field Technicians

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Field Service Technician - Epping, New Hampshire

Help Desk and Network Technician T2

Desktop PC Imaging Technician in Tewksbury, MA

Service Writer

Automotive Service Advisor

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IT Technician 2

Company Overview

The Opportunity

What You'll Do

What Success Looks Like

What We're Looking For

Compensation and Benefits

How to Apply

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