Top 663 Supervisor de Jobs in Arizona

Customer Support Supervisor, Escalations & QA
Kikoff —Phoenix, AZ
- $73,000 - $98,000 a year
- Senior level
- 4 years
- Leadership
Director of Hotel Operations ("Director de Operaciones")
AC Element Phoenix City North —Phoenix, AZ
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
7d
Contact Center Representative
Systems Integration, Inc. —Phoenix, AZ
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Registered Nurse, Psychiatric
The Guidance Center —Flagstaff, AZ
- From $42.03 an hour
- Full-time
- Acute care
- Nursing
- Psychiatry
- Health savings account
- Health insurance
Quick Apply
Psychologist
The Guidance Center —Flagstaff, AZ
- From $97,676 a year
- Full-time
- Doctoral degree
- Psychiatry
- Customer service
- Health savings account
- Health insurance
Quick Apply
Upgrade Install and Relocation Engineer - DUV
ASML —Chandler, AZ
- Extended hours
- Customer service
- Mid-level
- Assembly
Board Certified Behavior Analyst (BCBA)- Center Based
Attain ABA Therapy —Peoria, AZ
- Up to $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Clinic
- Education
- Continuing education credits
- Paid holidays
Quick Apply
3d
Upgrade Install and Relocation Engineer - EUV
ASML —Chandler, AZ
- Extended hours
- Customer service
- Mid-level
- Assembly
12d
Upgrade Install and Relocation Engineer - EUV
ASML —Chandler, AZ
- Extended hours
- Customer service
- Mid-level
- Assembly
12d
Case Aide
LifeTran —Graham, AZ
- $22 an hour
- Part-time
- Background check
- Clean driving record
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Cortica - Neurodevelopmental —Tempe, AZ
- $95,000 - $105,000 a year
- Evening shift
- Background check
- Mid-level
- Master's degree
- Paid parental leave
- Disability insurance
Quick Apply
12d
Recovery Coach II
Spectrum Healthcare —Cottonwood, AZ
- Full-time
- CPR Certification
- Vital signs
- Computer literacy
Quick Apply
Clinical Shift Supervisor
RI International —Peoria, AZ
- $42 - $43 an hour
- Overnight shift
- Background check
- LMFT
- 18 years or older
- Health savings account
- Health insurance
Quick Apply
Family Support Specialist II (Family Connections Consultant)
LifeTran —Benson, AZ
- $22 an hour
- Part-time
- Bilingual
- Spanish
- Word processing
- Health insurance
- Dental insurance
Quick Apply
Armed Security Officer
American Guard Services —Cottonwood, AZ
- Rotating weekends
- Ability to walk for extended periods
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Case Aide / Visitation Supervisor
LifeTran —Cottonwood, AZ
- $22 an hour
- Part-time
- Background check
- CPR Certification
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
FB Manager ("Gerente de Alimentos y Bebidas")
AC Element Phoenix City North —Phoenix, AZ
- Full-time
- Bar
- Sales
- Computer literacy
Quick Apply
7d
Direct Support Professional - Community Living
Chandler Gilbert Arc —Chandler, AZ
- $15.15 - $15.50 an hour
- Overtime
- Writing skills
- Cooking
- English
- Health savings account
- Health insurance
Quick Apply
5d
Client Advocate Support Specialist (Programs and Transportation)
Chrysalis —Phoenix, AZ
- $20 - $22 an hour
- Full-time
- Spanish
- CPR Certification
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
14d
Executive Housekeeper ("Gerente Ejecutivo de Limpieza")
AC Element Phoenix City North —Phoenix, AZ
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
7d

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Customer Support Supervisor, Escalations & QA

Kikoff -
Phoenix, AZ

Apply Now

Job Details

$73,000 - $98,000 a year

Qualifications

Managing teams in a customer support role
Team leadership
Caseload management
Coaching
Metrics Reporting
Incident Escalation
Managing clients in a customer support role
Team development
Key Performance Indicators
Leading team collaboration initiatives
Management reporting
Customer support
Business operations
Backlog management
Cross-functional communication

Full Job Description

Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.

Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

As the Escalations & QA Customer Support Supervisor, you will lead the small, high-caliber team that owns Kikoff's most complex and sensitive customer escalations — the cases that go beyond what frontline and Tier 2 agents can resolve on their own.

This is a frontline leadership role that's expected to provide hands-on support with difficult escalations in addition to managing a team. You'll spend your time developing your team, protecting the quality and speed of our hardest resolutions, and turning what your team learns on the ground into systemic improvements across Customer Operations. You are the person leadership trusts to keep the most delicate cases on track, and the person your team trusts to have their back.

This is a high-ownership role for someone who leads by example, thrives in complexity, and wants both their team and their customers to be better off for their work.

Role & Responsibilities

Team Leadership & People Development

Lead, coach, and develop a team of Tier 3 Customer Support Specialists, owning their day-to-day performance, growth, and engagement
Run regular 1:1s, deliver clear and actionable feedback, and manage performance against defined quality and resolution standards
Own hiring and onboarding for the team, building a bench of specialists who can handle Kikoff's most difficult cases
Set clear goals and priorities, and hold the team accountable while removing the blockers that get in their way

Escalation & Operational Ownership

Own the health of the Tier 3 escalation queue — resolution times, SLAs, backlog, and quality — and step in personally as the escalation of last resort on the most sensitive cases
Ensure the team adheres to Kikoff's complaint management policies and regulatory frameworks, with a focus on thorough, defensible resolution and real-time de-escalation
Manage team capacity, scheduling, and coverage to meet volume without sacrificing quality
Track, analyze, and report on team KPIs, and surface escalation trends and root causes to Customer Operations leadership to reduce future volume

Quality, Process & Cross-Functional Partnership

Own the QA program for the Tier 3 team — calibrate rubrics, run audits, and continuously raise the baseline for resolution quality and accuracy
Partner with the broader Operations team, as well as Product, Compliance, and Engineering, to fix the systemic issues driving escalations
Own internal documentation, SOPs, and escalation decision trees for complex case types, keeping them current and accessible
Champion process improvements that reduce unnecessary escalations and close knowledge gaps across Tier 1 and Tier 2

Expertise & Experience Required

4–8 years of experience in customer support or customer operations, including meaningful time in escalations, complex case management, or a Tier 2/3 role
3+ years of direct people leadership — leading, coaching, and developing a support or operations team
Strong written and verbal communication — your feedback, case notes, and internal escalations are clear, accurate, and defensible
Comfort with metrics and reporting; you use data to manage queue health, spot trends, and make the case for change
High ownership: you follow both cases and people through to resolution and don't let things fall through the cracks
Able to operate within a structured ops team and set that same structure for the people you lead

Nice to have:

Background in a consumer fintech, neobank, or credit-adjacent startup — you understand how financial products work and what's at stake when they don't
Comfortable navigating compliance-adjacent issues: consumer disputes, FCRA, fraud claims, or regulatory complaints
Experience building or running QA programs, SOPs, or internal documentation
Experience managing or partnering with a BPO, and with Zendesk or similar ticketing platforms

Base Range

$73,000 - $98,000 USD

Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Apply Now

Refine Your Search

supervisor de jobs in arizona

Customer Support Supervisor, Escalations & QA

Director of Hotel Operations ("Director de Operaciones")

Contact Center Representative

Registered Nurse, Psychiatric

Psychologist

Upgrade Install and Relocation Engineer - DUV

Board Certified Behavior Analyst (BCBA)- Center Based

Upgrade Install and Relocation Engineer - EUV

Upgrade Install and Relocation Engineer - EUV

Case Aide

Board Certified Behavior Analyst (BCBA)

Recovery Coach II

Clinical Shift Supervisor

Family Support Specialist II (Family Connections Consultant)

Armed Security Officer

Case Aide / Visitation Supervisor

FB Manager ("Gerente de Alimentos y Bebidas")

Direct Support Professional - Community Living

Client Advocate Support Specialist (Programs and Transportation)

Executive Housekeeper ("Gerente Ejecutivo de Limpieza")

I want to receive the latest job alert for supervisor de in arizona

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