Top 166 Processing Jobs in Bad Axe, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Military Service - U.S. Air National Guard, Air Transportation
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $65,981.27 a year
- Full-time
- Driver's License
- Entry level
- Health insurance
Marine Interdiction Agent
Customs and Border Protection —Michigan
- $76,745 - $142,199 a year
- Online Application
- Mid-level
- Doctor of Philosophy
- Travel
- Dental insurance
- 401(k)
Senior Level Technician - Construction Materials Testing
Materials Testing Consultants —Michigan
- From $23 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Paid training
- Wellness program
Quick Apply
7d
B2B Account Executive, Outside Sales
Wholesale Payments Inc. —Michigan
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Regional Sales Manager - Rotating Equipment
SPX Flow —Michigan
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Aesthetic Nurse Practitioner
Skin Clique —Michigan
- Choose your own hours
- BLS Certification
- Mid-level
- ACLS Certification
- Health insurance
Quick Apply
Accounting Assistant
Scheurer Hospital Inc —Pigeon, MI
- Part-time
- Word processing
- Office
- 1 year
- Disability insurance
- Dental insurance
Quick Apply
5d
Grain/Bean Processing Associate
Eden Foods —Snover, MI
- Email
- In person
- Background check
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Ameriway Inn and Suites —Bad Axe, MI
- From $14 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Office
Quick Apply
11d
Customer Service Representative I (Cass City)
THUMB BANK & TRUST —Cass City, MI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Office
12d
Warehouse Worker - Ubly, MI
ADM —Ubly, MI
- $18.50 an hour
- Overtime
- Background check
- Forklift
- Ability to lift 50 pounds
- Paid parental leave
- Health savings account
Office Operations Assistant
Gemini Group, Inc. —Bad Axe, MI
- Full-time
- Microsoft Outlook
- Word processing
- Office
Quick Apply
Pharmacy Clerk
Scheurer Hospital Inc —Harbor Beach, MI
- Part-time
- Merchandising
- No experience needed
- High school diploma or GED
- 401(k) matching
Quick Apply
Sales Associate
EquipmentShare —Bad Axe, MI
- Full-time
- Background check
- Ability to walk for extended periods
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
6d
Production Associate, Eden Foods’ Twin Ash Farms
Eden Foods —Snover, MI
- 8 hour shift
- In person
- Background check
- Basic math
- Mid-level
- Health insurance
- Dental insurance
General Sugar Packer - Sebewaing
Michigan Sugar Company —Sebewaing, MI
- Overtime
- Computer literacy
- Forklift
- High school diploma or GED
Food Safety and Quality Assurance Coordinator
Michigan Sugar Company —Sebewaing, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health insurance
- Dental insurance
Coop Student
Deckerville Community Hospital —Deckerville, MI
- Computer literacy
- Medical-Surgical
- ER
4d
Sugar Specialist
Michigan Sugar Company —Sebewaing, MI
- Overtime
- Computer literacy
- Forklift
- Ability to climb stairs

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Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

processing jobs in bad axe, mi

Contact Center Team Lead (local only considered)

Military Service - U.S. Air National Guard, Air Transportation

Marine Interdiction Agent

Senior Level Technician - Construction Materials Testing

B2B Account Executive, Outside Sales

Regional Sales Manager - Rotating Equipment

Aesthetic Nurse Practitioner

Accounting Assistant

Grain/Bean Processing Associate

Front Desk Agent

Customer Service Representative I (Cass City)

Warehouse Worker - Ubly, MI

Office Operations Assistant

Pharmacy Clerk

Sales Associate

Production Associate, Eden Foods’ Twin Ash Farms

General Sugar Packer - Sebewaing

Food Safety and Quality Assurance Coordinator

Coop Student

Sugar Specialist

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