Top 40 Guest services manager Jobs in Baxter, Mn

Guest Services Manager
Grand View Lodge —Nisswa, MN
- $70,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
- Opportunities for advancement
General Manager for Hotel
AmeriVu Inn and Suites —Baxter, MN
- $60,000 - $65,000 a year
- Full-time
- Bilingual
- Customer service
- Hotel
- Paid time off
Quick Apply
General Manager
Northern Pacific Center LLC —Brainerd, MN
- $100,000 - $125,000 a year
- Weekends as needed
- 5 years
- Restaurant management
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Multi Unit Manager
Dunkin - Baskin Robbins —Baxter, MN
- Full-time
- Sales
- English
- Mid-level
Quick Apply
Multi Unit Manager
Dunkin —Brainerd, MN
- Full-time
- Sales
- English
- Mid-level
Quick Apply
Regional Supervisor
Dunkin - Baskin Robbins —Baxter, MN
- From $60,000 a year
- Weekends as needed
- Background check
- Clean driving record
- 5 years
- Paid training
- Disability insurance
Quick Apply
Regional Supervisor
Dunkin —Brainerd, MN
- From $60,000 a year
- Weekends as needed
- Background check
- Clean driving record
- 5 years
- Paid training
- Disability insurance
Quick Apply
R.O.- Hospitality Specialist Part Time--Breezy Point
Capital Vacations —Breezy Point, MN
- Part-time
- Entry level
- 401(k)
- Opportunities for advancement
Quick Apply
Office Manager
Salem Lutheran Church —Deerwood, MN
- From $16.50 an hour
- Part-time
- Background check
- Mid-level
- Office
Quick Apply
11d
R.O.- Hospitality Specialist
Capital Vacations —Nisswa, MN
- Full-time
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Planet Fitness - PF Baseline Fitness —Brainerd, MN
- Full-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Restaurant Manager
Dunkin —Brainerd, MN
- $46,000 - $56,000 a year
- Full-time
- Background check
- Mid-level
- Analysis skills
- Paid training
- Disability insurance
Quick Apply
Restaurant Manager
Dunkin - Baskin Robbins —Baxter, MN
- $46,000 - $56,000 a year
- Full-time
- Background check
- Mid-level
- Analysis skills
- Paid training
- Disability insurance
Quick Apply
Restaurant General Manager
KFC —Baxter, MN
- Heavy lifting
- Customer service
- Mid-level
Quick Apply
Customer Service Rep
Planet Fitness - Baseline Fitness —Brainerd, MN
- $12 an hour
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Lead Cashier
Ulta Beauty, Inc. —Baxter, MN
- $14.50 - $19.50 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Assistant Manager
KFC —Baxter, MN
- Heavy lifting
- Cooking
- Mid-level
- On-the-job training
Quick Apply
Team Manager
Panera Bread —Baxter, MN
- $20 - $24 an hour
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
Quick Apply
5d
Store Manager - Spirit
Spirit Halloween —Brainerd, MN
- $19.50 - $20.50 an hour
- Seasonal
- Sales
- Merchandising
- Mid-level
- Paid sick time
Assistant Manager
Applebee's —Baxter, MN
- $15.38 - $26.44 an hour
- Weekends as needed
- Casual dining restaurant
- ServSafe
- Cooking
Quick Apply

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guest services manager jobs near baxter, mn

Guest Services Manager

Grand View Lodge -
Nisswa, MN

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Opportunities for advancement

Qualifications

Team member evaluation
Microsoft Excel
Customer relationship building
Road transportation operations
Property management tools
Resort experience
Managing teams in a customer support role
Coaching
Greeting customers
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Mid-level
Frontline customer support management
Supply chain transportation management
Leadership development
3 years
Team development
Hiring
Scheduling pickups and deliveries
Decision making
Hospitality Management
Mentoring
Recruiting
Guest services software
Hotel staff training
Productivity software
Hotel and accommodations guest complaints handling

Full Job Description

Position Overview:

Grand View Lodge is looking for a polished, guest-obsessed leader to manage our Guest Services operation: overseeing Front Desk, Reservations, and Transportation, the three departments that define the first and last impression every guest takes home. You'll set and uphold service standards, develop a high-performing team, and ensure that every touchpoint in the guest journey reflects the warmth and excellence Grand View Lodge is known for. This is a high-visibility, high-impact role with real exposure to all aspects of resort operations and a clear path toward broader leadership opportunities within Cote Hospitality.

About Grand View Lodge & Cote Hospitality:

For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose. We're invested in your growth here: this role comes with real opportunity to advance and expand your skills within our Guest Services department.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead and align the Front Desk, Reservations, and Transportation teams to deliver a seamless, elevated guest experience from first contact through departure.
Establish and maintain call and service standards that drive both guest satisfaction and revenue; ensuring every interaction reflects GVL's commitment to excellence.
Ensure guests are welcomed, checked in and out professionally, and that every service touchpoint meets or exceeds our standards.
Own guest recovery; troubleshoot complaints and service concerns with professionalism, empathy, and urgency, turning difficult moments into lasting positive impressions.
Recruit, hire, train, and develop Front Desk, Reservations, and Transportation staff; conduct regular performance evaluations and build a culture of accountability and growth.
Coach and mentor team supervisors and leads, helping them grow as leaders and perform at their fullest potential.
Manage transportation operations; scheduling drivers, coordinating pick-up and drop-off logistics, and ensuring timely, professional service for guests and associates alike.
Partner cross-departmentally to ensure a cohesive, consistent resort experience that reflects the full breadth of what Grand View Lodge offers.
This is a resort hospitality role — availability on weekends, holidays, and extended hours during peak seasons is required.

What You Bring:

Minimum 3 years of hospitality experience, with previous operational leadership in a hotel, resort, or similar environment preferred.
A genuine passion for guest service; you take personal pride in the experience every guest has and hold your team to the same standard.
Strong communication skills across all formats; you're as comfortable leading a team meeting as you are de-escalating a guest complaint or presenting to leadership.
Exceptional organizational ability and sound decision-making under pressure; you stay composed when things get busy and find solutions quickly.
Experience with property management and reservations software; knowledge of Opera, HMS, SCS, or similar systems is a strong plus.
Proficiency in Microsoft Word, Excel, and PowerPoint; comfortable learning new software applications.
A self-starter mindset; results-driven, innovative, and able to balance short and long-term priorities without losing sight of the guest.
Physical ability to stand and walk for 5–6 hours, climb stairs, reach, bend, and occasionally lift 50+ lbs.
A hospitality or business-related degree is preferred but not required; the right experience speaks for itself.

Why Join Us

You'll be part of a team that genuinely invests in its people. CoteCares isn't a tagline, it's how we show up for each other every day. You'll have the tools, support, and team culture to do your best work, with real opportunity to grow your career within our Guest Services department.

#GVL

Apply Now

Refine Your Search

guest services manager jobs in baxter, mn

Guest Services Manager

General Manager for Hotel

General Manager

Multi Unit Manager

Multi Unit Manager

Regional Supervisor

Regional Supervisor

R.O.- Hospitality Specialist Part Time--Breezy Point

Office Manager

R.O.- Hospitality Specialist

Customer Service Representative

Restaurant Manager

Restaurant Manager

Restaurant General Manager

Customer Service Rep

Lead Cashier

Assistant Manager

Team Manager

Store Manager - Spirit

Assistant Manager

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