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Sales and Front Desk Associate

Scenthound Lynnwood, WA
Lynnwood, WA

Quick Apply

Job Details

Full-time
$19 - $21 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Computer operation
Computer literacy
Technical Proficiency

Full Job Description

Benefits:

Dental insurance
Free uniforms
Health insurance
Training & development
Vision insurance

Now Hiring — Seattle Metro's Newest Scenter

Sales & Front Desk Associate

Full-Time & Part-Time — Hourly + Tips + Sales Bonuses

Scenthound isn’t your average dog grooming shop. We’re a national brand on a mission to make routine wellness care — not just haircuts — a normal part of every dog’s life. Our membership model keeps dogs on a consistent schedule built around S.C.E.N.T. — Skin, Coat, Ears, Nails, and Teeth — the five essentials of dog hygiene. It’s a simple idea that’s reshaping an entire industry, one healthier, happier dog at a time.

We’re also one of the fastest-growing, most-recognized brands in pet care. Scenthound has landed on Entrepreneur’s Franchise 500® list, was named to Franchise Business Review’s Top Franchises for the third year running, took home a Stevie® Award for Fastest-Growing Company, and has been recognized among Inc. Magazine’s fastest-growing private companies in America. In short: this is a brand built by people who know how to build something great — and win awards doing it.

Ground Floor Opportunity: 11 Locations Coming to Seattle

This Scenter is location #1 of 11 planned across the Seattle Metro area over the next several years. Join us now and you’re not just taking a job — you’re getting in early on a growing local company, with a real, defined path to move up as we open new locations near you. Team members who show up, learn fast, and live our values are the same people we’ll be tapping to lead Scenters, train new hires, and grow into management as the Seattle footprint expands.

Our North Star & Values

NORTH STAR

We enrich the connection between people and their dogs.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The Sales & Front Desk Associate is the face of the Scenter — the first hello every dog parent gets, and a key driver of our membership growth. This role blends sales, customer service, and a genuine passion for dog health and wellness. This position requires:

Sales experience and confidence (membership sales experience highly valued)

Customer service experience (retail or restaurant)

Computer/technology proficiency

A passion for dogs and dog health & wellness

Reliable transportation

Willingness to work in a smoke-free environment

Who We’re Looking For

We’re searching for a goal-oriented team member with a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We’re looking for someone motivated to advance their career through our training path to Scenthound Manager — and, as we grow to 11 locations across Seattle, into leadership roles at new Scenters.

Tasks

Drive membership sales through health and wellness education

Drive key performance indicators — average ticket price and rebook ratio — through memberships, service add-ons, and retail sales

Develop membership leads and follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage the cash drawer — responsible for daily cash handling

Manage customer expectations, resolve customer concerns, and retain memberships

Adhere to Scenthound sanitary and cleaning practices — keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills & Abilities

Confidence selling services and products

Ability to connect with customers — both canine and human — and provide outstanding service

Ability to learn our products and services, and educate dog parents on our values and culture

Effective communication with team members and dog parents, in person and on the phone

Independent problem-solving, guided by Scenthound values and culture

Attention to detail

Time-management; efficient appointment scheduling

Accountability; hold oneself and others to Scenthound standards

Benefits

Direct career growth path to Management positions (Assistant Manager, Manager) and beyond

Competitive hourly base pay, plus tips and sales bonuses

Medical, dental, and vision insurance

Merit-based pay increases

Paid vacation

Ground-floor career growth as we open 10 more Seattle Metro locations

ScentSeattle — Location 1 of 11 Planned | Equal Opportunity Employer

Quick Apply

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