Top 58 Help desk Jobs in Bixby, Ok

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Network Operations Center Technician
TEKsystems —Tulsa, OK
- $20 - $25 an hour
- Temporary
- Writing skills
- Analysis skills
- Fair chance
- Commuter assistance
- Health savings account
6d
IT Field Technician (Tulsa)
TEKsystems —Tulsa, OK
- $25 - $30 an hour
- Contract
- Customer service
- Mid-level
- Fair chance
- Commuter assistance
- Health savings account
4d
Network Operations Center Technician
TEKsystems —Tulsa, OK
- $20 - $25 an hour
- Contract
- Writing skills
- Analysis skills
- Fair chance
- Commuter assistance
- Health savings account
5d
Helpdesk Support Specialist II
Senior Star —Tulsa, OK
- Full-time
- Microsoft Outlook
- HIPAA
- Windows
Quick Apply
Technology Support IT
American Power Innovations, LLC —Tulsa, OK
- $60,000 - $64,000 a year
- Full-time
- Mid-level
- Windows
- Continuous improvement
Quick Apply
1d
Tier 1, IT Help Desk Support
Centre Technologies —Tulsa, OK
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Technician
BROKEN ARROW PUBLIC SCHOOLS —Broken Arrow, OK
- Full-time
- Google Workspace
- Mid-level
- Windows
HELP DESK I
McAfee & Taft —Tulsa, OK
- Full-time
- Computer literacy
- Writing skills
- Research
Part-Time IT Helpdesk Technician
Tulsa Technology Center —Tulsa, OK
- $18 an hour
- Extended hours
- Bilingual
- Background check
- Research
Quick Apply
Desktop Support Technician
BLACKHAWK INDUSTRIAL OPERATING CO —Tulsa, OK
- $15.38 - $22.80 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
12d
Technical Support Specialist
BankOnIT, LLC —Tulsa, OK
- Full-time
- Mid-level
- Analysis skills
- Ability to sit for extended periods
Telecommunications Specialist
Veear —Tulsa, OK
- $33 - $34 an hour
- Contract
- No high school diploma
- Mid-level
- High school diploma or GED
Quick Apply
Onsite IT Engineer - Tulsa, Oklahoma
Dedicated IT —Tulsa, OK
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
INFORMATION TECHNOLOGY SYSTEMS TECHNICIAN II - SERVICE DESK
City of Tulsa —Tulsa, OK
- Monday to Friday
- Computer Science
- Mid-level
- Office
Call Center Representative
EchoStar —Tulsa, OK
- From $18.50 an hour
- Weekends as needed
- High school diploma or GED
- Entry level
- Paid training
- Health savings account
Quick Apply
Support Specialist
Federal Protection Inc —Tulsa, OK
- $38,000 - $47,000 a year
- Overtime
- Computer literacy
- Writing skills
- English
Quick Apply
Service Desk Supervisor
Waterfield Tech —Tulsa, OK
- $70,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Mentoring
- Ability to sit for extended periods
IT Support Specialist
BattleCreek Church —Broken Arrow, OK
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Field Support Specialist II
Interstates —Tulsa, OK
- $51,910 - $64,890 a year
- Computer science
- Computer Science
- Up to 50% travel
- Dental insurance
- Vision insurance
Quick Apply

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help desk jobs near bixby, ok

IT Support Technician

Velocigo Inc
Tulsa, OK

Quick Apply

Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in bixby, ok

IT Support Technician

Network Operations Center Technician

IT Field Technician (Tulsa)

Network Operations Center Technician

Helpdesk Support Specialist II

Technology Support IT

Tier 1, IT Help Desk Support

IT Technician

HELP DESK I

Part-Time IT Helpdesk Technician

Desktop Support Technician

Technical Support Specialist

Telecommunications Specialist

Onsite IT Engineer - Tulsa, Oklahoma

INFORMATION TECHNOLOGY SYSTEMS TECHNICIAN II - SERVICE DESK

Call Center Representative

Support Specialist

Service Desk Supervisor

IT Support Specialist

IT Field Support Specialist II

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