Top 144 Customer experience analyst i Jobs in Buffalo, Ny

Customer Experience Analyst I
ACV Auctions —Buffalo, NY
- $23 - $27 an hour
- Full-time
- Marketing
- Bachelor's degree
- Conflict management
- Paid jury duty
- AD&D insurance
Quick Apply
3d
Sr. Backend Engineer - Charlotte AI (Hybrid, EST)
CrowdStrike —New York State
- $140,000 - $215,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
NYSERDA AUDITOR
USA Insulation of Buffalo and Rochester —Orchard Park, NY
- $75,000 - $175,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Paid training
- Health insurance
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Leadership Roles- Licensed Health Insurance- Medicare - Work from Home
Sagility —New York State
- $17 - $25 an hour
- Email
- Remote
- High school diploma or GED
- Quality control
- Ability to sit for extended periods
- Paid training
- Work from home
Senior Indirect Tax Analyst
RR Donnelley —Grand Island, NY
- $78,700 - $125,900 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Pass drug screening
- Disability insurance
- Health insurance
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Systems Engineer
Solu Technology Partners —Buffalo, NY
- Contract
- Customer service
- Mid-level
- 4 years
Quick Apply
Credit Analyst
United Auto Credit Corporation —Williamsville, NY
- $22 - $26 an hour
- Full-time
- Google Workspace
- Customer service
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
10d
Credit / Warranty Clerk
F.W. Webb —Buffalo, NY
- $21 - $26 an hour
- Full-time
- Microsoft Excel
- Databases
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Accounts Receivable Supervisor
Woodmark —Buffalo, NY
- $65,000 - $73,000 a year
- Full-time
- Supervising experience
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
Command Center Analyst – Buffalo, NY
National Fuel Gas Company —Williamsville, NY
- $62,500 - $72,000 a year
- Email
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
12d
Sales Operations Analyst
API Heat Transfer —Buffalo, NY
- $65,000 - $85,000 a year
- Online Application
- Mid-level
- Office
- Finance
- Health insurance
- 401(k)
Quick Apply
3d
Business Systems Analyst IV
Acara Solutions —Buffalo, NY
- $40 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
18h
[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid
M&T Bank —Getzville, NY
- $18.68 - $31.14 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Office
9d
Client Onboarding Associate Analyst
Citi —Getzville, NY
- $55,341 - $68,270 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
4d
Business Operations Analyst
Great Lakes Integrated Network, Inc. —Buffalo, NY
- $59,260 - $85,849 a year
- Full-time
- Microsoft Excel
- Writing skills
- Research
- Health insurance
- Dental insurance
5d
Total Rewards Analyst
NEW ERA CAP LLC —Buffalo, NY
- $80,000 - $100,000 a year
- Full-time
- 6 years
- Microsoft Outlook
- Mid-level
- Wellness program
- Health insurance
Quick Apply
Market Strategy Analyst I
ACV Auctions —Buffalo, NY
- $28 an hour
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
- Paid jury duty
- AD&D insurance
Quick Apply
Business Systems Analyst
M&T Bank —Buffalo, NY
- $71,600 - $119,300 a year
- Full-time
- Hybrid work
- Word processing
- Office
- Analysis skills
10d
Commercial Credit Analyst, Healthcare
M&T Bank —Buffalo, NY
- $62,200 - $103,600 a year
- Full-time
- Research
- Mid-level
- Office
3d
Business Systems And Data Analyst
Halal feast O —Buffalo, NY
- $18 - $23 an hour
- Part-time
- Hybrid work
- Background check
- Computer Science
- Master's degree
Quick Apply

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Customer Experience Analyst I

ACV Auctions -
Buffalo, NY

Quick Apply

Job Details

Full-time
$23 - $27 an hour
3 days ago

Benefits

Paid jury duty
AD&D insurance
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Bereavement leave
Life insurance
Paid sick time

Qualifications

Customer relationship building
Bachelor's degree
Conflict management
Newsletters (communication methods)
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Who we are looking for:
The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I, you will keep a pulse on customer sentiment by triaging internal & external customer concerns as well as executing meaningful survey feedback followup & root cause tagging. You will play a pivotal role in ensuring seamless customer interactions by facilitating communication channels, and supporting the implementation of customer-centric initiatives. Your responsibilities will include maintaining accurate customer records and collaborating on specific customers & issues with cross-functional teams to enhance overall customer satisfaction.

What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience.
Develop an understanding of the company, industry, and ACV dealer customers. Establish and maintain a sharp understanding of customer needs and competitive offerings.
Respond promptly to customer feedback through various channels, including review forums (e.g. - Google business, Apple Store, Google Play) email, phone, chat, and social media.
Professionally triage issues presented by internal or external customers to expedient resolution
Respond to customer feedback on cadenced customer surveys and triage related issues in a timely manner.
Have meaningful conversations with customers to understand the root cause for expressed concerns & ensure feedback points are tagged accordingly. Educate and manage expectations with customers as needed.
Participate in ad-hoc Voice of Customer (VOC) campaigns as needed to derive customer insights on specific topics of inquiry.
Collaborate with cross-functional teams to ensure consistent and effective communication with customers on issues.
Maintain comprehensive documentation of customer interactions, feedback, and resolutions.
Identify and suggest improvements to management for existing customer service, operations, and sales processes to enhance efficiency and effectiveness.
Track and follow up on customer complaints or concerns, ensuring timely and satisfactory resolution.
Utilize customer relationship management (CRM) software and other tools to track customer interactions and support efficient workflows.
Recommend to management customer advocates who can positively influence the company's reputation through testimonials, case studies, or referrals.
Support the development and execution of customer experience projects and initiatives.
Support the creation and distribution of customer communications, newsletters, and other relevant materials.
Perform other duties as assigned.

What you will need:

Bachelor’s degree in business, marketing, statistics, data science, or a related field required.
Automotive Experience Preferred
1-3 years’ customer service experience (at the Specialist/Lead level, preferred).
1-3 years’ escalation and conflict management/resolution experience.
Ability to read, write, speak and understand English.
Clear and effective communication skills, both written and verbal, to interact with customers and internal teams on both technical & non-technical topics.
A genuine commitment to understanding and meeting customer needs, with a focus on delivering positive experiences.
Previous experience or familiarity with customer service principles and best practices.
Familiarity with customer relationship management (CRM) software and other relevant tools to track and manage customer interactions. Salesforce specifically is a plus.
Ability to identify issues, troubleshoot problems, and collaborate with teams to implement effective solutions.
Previous experience in the automotive industry a plus.
Multi-lingual (Spanish preferred) a plus.
Previous customer service experience required.
An agile, hard-working, and self-starter mentality.
Detail-oriented with excellent organizational skills.
Ability to work collaboratively in a cross-functional & hybrid team environment.

#LI-HT1
#Ind123KW

Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Quick Apply

Refine Your Search

customer experience analyst i jobs in buffalo, ny

Customer Experience Analyst I

Sr. Backend Engineer - Charlotte AI (Hybrid, EST)

NYSERDA AUDITOR

Leadership Roles- Licensed Health Insurance- Medicare - Work from Home

Senior Indirect Tax Analyst

Systems Engineer

Credit Analyst

Credit / Warranty Clerk

Pharmacy Accounts Receivable Supervisor

Command Center Analyst – Buffalo, NY

Sales Operations Analyst

Business Systems Analyst IV

[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid

Client Onboarding Associate Analyst

Business Operations Analyst

Total Rewards Analyst

Market Strategy Analyst I

Business Systems Analyst

Commercial Credit Analyst, Healthcare

Business Systems And Data Analyst

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