Top 31 Sr. technical services representative Jobs in Cartersville, Ga

Sr. Technical Services Representative
LATICRETE International, Inc. —Cartersville, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
6d
Designer
Summit Fire & Security —Cartersville, GA
- $75,000 - $124,800 a year
- Full-time
- Background check
- Clean driving record
- Basic math
- Paid holidays
- Disability insurance
AR Specialist
AICA Orthopedics, P.C. —Marietta, GA
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Biomedical Technician
Fresenius Medical Care —Marietta, GA
- Weekends as needed
- Mid-level
- High school diploma or GED
- Clinic
- Tuition reimbursement
- Opportunities for advancement
Senior Account Manager - HVAC Service and Solutions
Daikin Applied —Marietta, GA
- $73,300 - $120,700 a year
- Full-time
- 5 years
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Senior Controls Engineer
Carrier —Kennesaw, GA
- $96,000 - $192,000 a year
- Full-time
- System design
- 8 years
- High school diploma or GED
- Wellness program
- Paid jury duty
SR SALES MANAGER ATL
YKK Corporation of America —Marietta, GA
- Up to 50% travel
- 8 years
- Driver's License
Senior Planner
Northwest Georgia Regional Commission —Rome, GA
- $60,000 - $70,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
9d
Design Technician III Design - Indirect
Builders FirstSource —Kennesaw, GA
- Full-time
- Microsoft Word
- Mid-level
- Office
Quick Apply
Marketing & Events Coordinator
Real Floors —Marietta, GA
- Full-time
- Marketing
- Inventory management
- Research
- AD&D insurance
- Paid holidays
Quick Apply
13h
Senior Accountant, Corporate
Nichols, Cauley & Associates —Kennesaw, GA
- Hybrid work
- CPA
- ERP systems
- Research
- Paid parental leave
- AD&D insurance
Quick Apply
2d
Sr. Sales Manager- Service/Repair/Modernization (Marietta)
TK Elevator Corporation —Marietta, GA
- Email
- 7 years
- Customer service
- Math
- Paid parental leave
- Health savings account
BIM Manager
Vanderlande Industries —Marietta, GA
- Full-time
- English
- Analysis skills
- Continuous improvement
Director of Critical Care Devices, GMO
Fresenius Medical Care —Kennesaw, GA
- Full-time
- Hybrid work
- Medicine
- BC/BE
- 3 years
- Vision insurance
Sr Project Manager - Commercial Construction
Powerhouse Retail Services LLC —Kennesaw, GA
- Customer service
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Senior Accountant
Real Floors —Marietta, GA
- Full-time
- CPA
- ERP systems
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Nuclear Chief Engineering Division Director
Enercon Services, Inc. —Kennesaw, GA
- $178,400 - $267,600 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Travel
3d
Senior Sales Engineer
CoreSite —Marietta, GA
- $150,000 - $160,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Pass drug screening
- Free parking
- Paid jury duty
Quick Apply
23h
Tax Manager (Kennesaw or Peachtree Corners)
Nichols Cauley —Kennesaw, GA
- CPA
- 5 years
- Research
- Paid parental leave
- AD&D insurance
Quick Apply

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Sr. Technical Services Representative
LATICRETE International, Inc. —Cartersville, GA
Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat…
Quick Apply
6d
Senior Power Systems Engineer
Patterson & Dewar Engineers —Norcross, GA
10 years of professional experience in electrical power system analysis, design, protection, or a related field.
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Inside Sales Representative
Fiber-Tech Industries —Washington Court House, OH
Excellent attention to detail is a must as understanding and entering technical specifications for our products is an important part of the order entry process.
$45,000 - $65,000 a year
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Industrial Electrical Field Technician-Nationwide Travel
Electrical Power and Safety Company —Columbus, OH
Communicate field findings clearly with the engineering team to support accurate studies. 2–5 years of electrical field experience (apprentice, journeyman,…
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9d

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Sr. Technical Services Representative

LATICRETE International, Inc. -
Cartersville, GA

Quick Apply

Job Details

Full-time
6 days ago

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
Life insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Construction industry experience
Microsoft Teams
Construction experience

Full Job Description

Classification:

Salary

Job Description:

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits:

Medical
Dental
Vision
401k
Tuition reimbursement
13 paid holidays in addition to paid vacation and sick time
Flexible spending
Life Insurance, AD&D and Supplemental Insurance

POSITION SUMMARY

The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.

This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties and responsibilities may be assigned, as necessary.

1. Customer Interactions (80%)

Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
Coordinate and participate in job site visits.
Update complaints in Salesforce as new information is attained.
Resolve complaints quickly and in a mutually beneficial manner.
Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.

2. Internal Support (10%)

Support Technical Services training programs, as directed.
Create and update technical data sheets and technical advisories.
Review and approve technical literature, packaging, data sheets, and Marketing collateral.
Represent Technical Services ISO quality system reviews and audits.
Work / learn to increase product and industry knowledge and becoming a subject matter expert.

3. Special Projects, Housekeeping, and Assignments (10%)

Participate in implementation or improvement initiatives associated with Technical Services.
Help design and implement procedures and online tools for vendor supplied products.
Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
Create and update FAQs for inclusion on website FAQ page.
Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
Update complaints in Salesforce as new information is attained.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of 3 yrs. experience in construction industry.
Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
Experience with Salesforce and JD Edwards preferred.
Knowledge of tile/stone installation methods, construction assemblies, jobsite conditions, building materials, field application, substrates, mortars / adhesives/coatings is a plus.
Knowledge of architecture and construction methods a plus.
Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
Experience in tile, stone, concrete, flooring, or construction materials
Ability to read and interpret installation instructions and industry standards
Familiarity with jobsite conditions, substrates, and building assemblies

Specialized Skills, Requirements and Experience:

High School Diploma: Degree preferred.
Strong interpersonal, written, and verbal communications skills.
Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
Fluency in second language, preferred.
Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).

Physical Requirements:

Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
Push/pull: Must be able to push/pull 50 lbs.
Stand: Must be able to stand 20% of the day or more.
Sitting: Must be able to sit for 80% of the day or more.
Twisting/Bending: Must be able to twist/bend 25% of the day.
Squatting, climbing and/or crawling: 10% of the day

Travel Requirement:

Must be able to travel up to 20%

Quick Apply

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sr. technical services representative jobs in cartersville, ga

Sr. Technical Services Representative

Designer

AR Specialist

Biomedical Technician

Senior Account Manager - HVAC Service and Solutions

Senior Controls Engineer

SR SALES MANAGER ATL

Senior Planner

Design Technician III Design - Indirect

Marketing & Events Coordinator

Senior Accountant, Corporate

Sr. Sales Manager- Service/Repair/Modernization (Marietta)

BIM Manager

Director of Critical Care Devices, GMO

Sr Project Manager - Commercial Construction

Senior Accountant

Nuclear Chief Engineering Division Director

Senior Sales Engineer

Tax Manager (Kennesaw or Peachtree Corners)

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POSITION SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

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