Description:
JOB OVERVIEW
Primary responsibility for the safe and efficient organization and operation of the repairs and maintenance department at the Planters Inn, downtown Charleston, SC., to manage and oversee the department in accordance with standards and guidelines established by Management. Additional regional responsibility for at least one other hotel in our portfolio, working closely with the onsite Engineering Manager and the General Manager to enhance building efficiency, minimize operational downtime and maintain rigorous compliance standards.
Regional responsibilities would include:
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Provide leadership, mentoring and direction for onsite Engineering Manager in collaboration with onsite General Manager
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Be accountable for ensuring fire & life safety code compliance
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Create a property Capital Management Plan
- Document and administer a property capital plan
- Adhere to established capital budgets
- Create a calendar cataloging all property level upgrades necessary to ensure asset protection for the life of ownership
- Conduct detailed quarterly walkthroughs and provide report of necessary actions copied to property level management, corporate engineer, and COO.
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Be responsible for project management and oversight for asset enhancement projects that exceed the capacity of the onsite Engineering Team
Property Responsibilities would include:
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Monitors the daily operation of the repairs and maintenance department
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Assesses priorities and address accordingly
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Enforces the management standards and departmental policies and procedures
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Manages and controls purchasing to ensure department is within budget
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Responsible for creating and facilitating a preventative maintenance schedule
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Directs and evaluates performance of staff through follow up and training
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Hires and supervises maintenance team
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Develops training programs to ensure effective results
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Establishes and ensures compliance with guest service standards
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Utilizes inventories to provide high quality maintenance of the property
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Develops a positive rapport with all stakeholders
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Initiates and maintains effective communication within department and between all other departments and staff
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Ensures grooming and conduct standards for all staff members are enforced
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Provides feedback to management and corporate office team members on specific maintenance and repair needs
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Develops and maintains effective payable, payroll, work order and other paperwork systems
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Provides quality control and care of supplies and equipment
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Schedules weekly departmental meetings and daily shift briefings
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Is aligned with the culture, values, goals and human resource programs of the management company
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Always maintains a professional appearance and attitude
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Support the management company’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry
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Accountable for ensuring fire, life, safety and code compliance
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Travel to other properties within the portfolio as required for tasks and assignments
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Maintain documentation resources including but not limited to preventive maintenance, risk management, loss prevention, safety, security, regulatory compliance, training, and standards
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Responsible to guide property GMs and create capital planning for Building maintenance, asset protection and value add
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Support GMs with hotel management initiatives, corporate policies + procedures at a property level
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Corporate designate for the property GMs to handle hotel specific issues, initiatives, capital planning, ideating and project implementation
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Be the conduit to explore synergistic opportunities, sharing of better practices + resources and employee development between the hotels (system adoption, bull pen expansion, product usage…etc.)
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Promoting active communication and support intra properties through GMs
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Review and analyze patterns / trends, guest sentiment and employee sentiment. Establish short and long-term strategies directly with GMs to enhance performance at their respective property. Monitor outcome of results. Provide timely and constructive feedback
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Perform on site monthly property inspections – focus on overall property condition, PM Programs and safety + security practices – collaborate with GMs to effect / implement necessary changes
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Utilize experience reports (BSA Audit, GXP, Guest Voice, Revinate…) to devise solutions to exceed guest sentiment score goals for property condition. Ensure full compliance of hotel/brand standards
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Promote a culturally diverse, equitable and inclusive workplace empowering the team to develop their talents and skills
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Employee Housing (“EH”) – participates in quarterly walk throughs and identified remediations in partnership with property owners + on site management
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Provide strategic guidance to GMs to successfully navigate opportunities relating to regulatory compliance and litigation
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Partner with Ems to effectively and sustainably respond to issues + opportunities identified in employee engagement surveys
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Capital planning – identifying suitable and appropriate projects (ROI where applicable) at hotel properties in conjunction with GMs. Research pricing (multiple bids), source vendors and establish times lines. Present to ownership to seek approval. Complete approved project on budget and time
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Prepare and deliver accurate Engineering operations analytical reports monthly (coincide with P+L Review per property) and quarterly (coincide with update to Corporate) on a per property basis
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Train new EMs to ensure successful onboarding and cultural orientation to with a complete and thorough understanding of corporate principles, ways and practices
Requirements:
I. Proven track record working with hotel and building operating systems
II. Thorough knowledge and understanding of hotel operations
III. Possesses excellent interpersonal and communication skills both written and verbal
IV. Familiar with high quality guest service
V. Able to present and conduct themselves in a professional manner
VI. Able to work in a high volume / time sensitive environment
VII. Interface with guests, colleagues and corporate team members to provide efficient and effective results
VIII. Maintains a close working relationship with team members and department heads from all areas of hotel operations
IX. Remains flexible to work long hours to ensure the smooth operation of the hotel portfolio
X. Ability to make sound judgment calls when evaluating problems and situations to expedite the resolution
XI. Can take a proactive role and lead by example
