Top 4 Desktop support analyst Jobs in Citrus Heights Ca

DESKTOP SUPPORT ANALYST
American Pacific Mortgage —Roseville, CA
- $27 - $35 an hour
- Full-time
- Mid-level
- Office
- Windows
IS Support Analyst I
Shriners Hospitals for Children —Sacramento, CA
- $38.58 - $74.75 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
Quick Apply
3d
Support Analyst, IT
California School Boards Association —West Sacramento, CA
- $23.00 - $28.84 an hour
- 8 hour shift
- Hybrid work
- Computer Science
- Word processing
- English
- Travel reimbursement
- Health savings account
Associate Help Desk Analyst, Title & Escrow Support
Mother Lode Holding Co. —Roseville, CA
- $20.31 - $27.09 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Organizational skills
- Employee stock purchase plan
- Health insurance
Quick Apply
4d

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Epic‑Certified EHR Systems Analyst I (Prelude - Registration)
Adventist Health —Roseville, CA
An active Epic Prelude (Registration) certification is required. Collaborates with technical teams to research and problem-solve technical issues.
11d
Policy Analyst
Robert Half —Sacramento, CA
Experience in policy analysis, budget analysis, public administration, or a related function. The role combines policy research, impact assessment, and budget…
$42.75 - $65.00 an hour
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Service Desk Support Analyst
INFO ORIGIN INC —Columbus, OH
Experience learning and supporting new technologies and tools. Ability to analyze issues systematically, identify root causes, test solutions, and implement…
$30 - $33 an hour
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2h
Service Desk Analyst
Info Origin Inc —Columbus, OH
Experience learning and supporting new technologies and tools. Ability to analyze issues systematically, identify root causes, test solutions, and implement…
$20 - $33 an hour
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5h

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desktop support analyst jobs near citrus heights ca

DESKTOP SUPPORT ANALYST

American Pacific Mortgage -
Roseville, CA

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Job Details

Full-time
$27 - $35 an hour

Qualifications

Desktop computer repair
Network troubleshooting
Mobile device support
IT user and group management
iOS
Hardware maintenance
Microsoft Exchange
Windows
Printer (troubleshooting support)
Android
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Computer management
Azure AD
Mobile device management
macOS
Productivity software
Antivirus software support
Desktop administration
Hardware diagnostics
Antivirus software
Peripheral hardware support
Intune

Full Job Description

Job Posting: Desktop Support Analyst (On-Site – Roseville)

Department: Information Technology
Location: Roseville, CA
Position Type: Full-Time, Onsite
Reports To: IT Manager

Position Summary

The Desktop Support Analyst provides onsite deskside support for employees, resolves daily service requests, and acts as the primary escalation point for the Tier 1 Help Desk. This role ensures the availability, reliability, and performance of end-user technology and supports key IT operations.

Key Responsibilities

Monitor the ITSM ticketing system; assign, resolve, or escalate incoming requests.
Provide remote and onsite support for hardware, software, networking, and account-related issues within established SLAs.
Assist users with technical needs and general inquiries.
Perform account management tasks, including onboarding, offboarding, and access adjustments.
Manage and track IT assets, including imaging, deployment, break/fix, and inventory updates.
Lift, move, and set up hardware such as PCs, monitors, and printers.
Process RMAs and coordinate with vendors for hardware replacement.
Conduct basic server, network, and UCaaS administration when required.
Maintain accurate ticket documentation, troubleshooting notes, and follow-up communication.
Collaborate with engineering teams to resolve escalated or recurring technical issues.
Create and update technical documentation, job aids, and knowledge base articles.
Perform additional duties as assigned by management.

Required Qualifications

2+ years of experience in a Tier 1 IT Help Desk or desktop support environment.
Hands-on experience troubleshooting Windows hardware, drivers, and components.
Proficiency in:
- Windows 10+ Enterprise & macOS
- Microsoft Office 365 Suite
- Microsoft 365 Administration
- Microsoft Intune
- Microsoft Exchange
- Active Directory / Azure AD hybrid environments
- Networking fundamentals (wired/wireless)
- Android & iOS mobile devices
- Printers (network and local)
- Antivirus tools
- Remote support platforms

Skills & Competencies

Problem Solving: Strong analytical abilities; resourceful in identifying solutions.
Attention to Detail: Accurate documentation; effective multitasking; organized.
Communication: Clear, professional verbal and written communication; customer focused.
Customer Service: Demonstrates empathy, patience, active listening, and adaptability.
Teamwork: Works well independently and collaboratively, respectfully.

Physical Requirements

Ability to lift up to 75 lbs with reasonable accommodation.
Ability to stand or sit for extended periods.

Preferred Certifications

Microsoft Technology Associate (MTA)
Apple Certified Mac Technician (ACMT)
CompTIA A+
HDI Customer Service Representative (HDI-CSR)

Work Environment

100% on-site role in Roseville.

APMC Culture

We are committed to fostering a culture of Respect, Transparency, and Scrappiness.
Employees are encouraged to support:

APMCares, our charitable organization dedicated to helping APM families and local communities.
Office of Diversity, which promotes diversity within our workforce and the communities we serve.

Apply Now

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desktop support analyst jobs in citrus heights ca

DESKTOP SUPPORT ANALYST

IS Support Analyst I

Support Analyst, IT

Associate Help Desk Analyst, Title & Escrow Support

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