Top 380 Site housing Jobs in Columbus

Customer Experience Associate
Birge & Held Group LLC —Westerville, OH
- $19.00 - $22.50 an hour
- 8 hour shift
- Organizational skills
- Communication skills
- Entry level
- Wellness program
- Paid parental leave
Quick Apply
10d
Customer Experience Associate
Birge & Held Group LLC —Columbus, OH
- $17.80 - $22.25 an hour
- 8 hour shift
- Organizational skills
- Communication skills
- Entry level
- Wellness program
- Paid parental leave
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Men's Housing Site Supervisor
Forward Health —Columbus, OH
- Weekends as needed
- Clean driving record
- Mid-level
- Driver's License
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Service Coordinator (MyCare)
CENTRAL OHIO AREA AGENCY ON AGING —Columbus, OH
- $24 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
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4d
Housing Outreach Specialist
Mount Carmel —Columbus, OH
- Full-time
- Surgery
- High school diploma or GED
- Driver's License
- Relocation assistance
- Health insurance
Rack Installer (TRAVELING)
Reich Installation Services Inc —Grove City, OH
- Full-time
- 18 years or older
- Ability to lift 50 pounds
- Travel
- Health insurance
- Dental insurance
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Recovery Housing Support Specialist
Lighthouse Behavioral Health Solutions —Whitehall, OH
- $18.00 - $24.81 an hour
- Weekends as needed
- Pass drug screening
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
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Front Desk
National Church Residences —Columbus, OH
- Part-time
- Basic math
- High school diploma or GED
- Analysis skills
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Construction Site Supervisor
Franklinton Rising —Columbus, OH
- $23 - $25 an hour
- Full-time
- Carpentry
- Background check
- Construction site
- Paid time off
- Professional development assistance
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Sales Manager - Conventional Housing
Coastal Ridge Real Estate —Columbus, OH
- $70,000 - $80,000 a year
- Office
- High school diploma or GED
- Bachelor's degree
Quick Apply
Construction Superintendent for student housing (Multifamily)
Drywall Enterprise —Columbus, OH
- Weekends as needed
- Microsoft Word
- Spanish
- Construction site
- Relocation assistance
- 401(k)
Quick Apply
Janitor/Groundskeeper
Woda Cooper —Columbus, OH
- Full-time
- Background check
- Hospitality
- 18 years or older
- Paid holidays
- Disability insurance
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Accounts Payable Specialist - Management
Woda Cooper —Columbus, OH
- Full-time
- Background check
- Computer literacy
- Writing skills
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Property Manager
Tenle LLC —Columbus, OH
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
9d
Mental Health and Substance Abuse Therapist
Highlife Recovery —Columbus, OH
- $60,000 - $85,000 a year
- Full-time
- Hybrid work
- Addiction Medicine
- Adults
- LPC
- 401(k)
- Paid time off
Quick Apply
11d
Property Manager
5 West Group —Westerville, OH
- $48,000 - $65,000 a year
- Mid-level
- Residential
- Microsoft Office
- Paid time off
Quick Apply
11d
Resident Life Coordinator
Resident Life Ministries —Columbus, OH
- $1,100 - $1,300 a month
- Part-time
- Bachelor's degree
- Apartments
- In-person
- Flexible schedule
Quick Apply
LPCC / LISW / IMFT Trauma Therapist (Hybrid)
Highlife Recovery —Columbus, OH
- $68,000 - $85,000 a year
- Choose your own hours
- Hybrid work
- LMFT
- Psychiatry
- Pass drug screening
- 401(k)
- Paid time off
1d
Staff Accountant - Management
Woda Cooper —Columbus, OH
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Leasing Specialist / Senior Leasing Specialist
Tenle, LLC —Columbus, OH
- $20 - $30 an hour
- Full-time
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
8d

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Customer Experience Associate

Birge & Held Group LLC -
Westerville, OH

Quick Apply

Job Details

Full-time
$19.00 - $22.50 an hour
10 days ago

Benefits

Wellness program
Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Employee discount
Gym membership
Life insurance

Qualifications

Customer communication

Full Job Description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities - 644 Units

Timbers, Sheldon Park, and Provenance at Polaris

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Quick Apply

Refine Your Search

site housing jobs in columbus

Customer Experience Associate

Customer Experience Associate

Men's Housing Site Supervisor

Service Coordinator (MyCare)

Housing Outreach Specialist

Rack Installer (TRAVELING)

Recovery Housing Support Specialist

Front Desk

Construction Site Supervisor

Sales Manager - Conventional Housing

Construction Superintendent for student housing (Multifamily)

Janitor/Groundskeeper

Accounts Payable Specialist - Management

Property Manager

Mental Health and Substance Abuse Therapist

Property Manager

Resident Life Coordinator

LPCC / LISW / IMFT Trauma Therapist (Hybrid)

Staff Accountant - Management

Leasing Specialist / Senior Leasing Specialist

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