Top 774 Receptionist Jobs in Covina Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
17h
Front Desk Concierge
Dynasty Employment Solutions —Commerce, CA
- $22 - $26 an hour
- Full-time
- Background check
- Spanish
- Google Workspace
Quick Apply
5d
Office Administration/Receptionist
NorthPoint Tax, Wealth & Business Advisory, LLP —Brea, CA
- From $22 an hour
- 8 hour shift
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Dental Receptionist
Laverne Dental and Implant Center —La Verne, CA
- $20 - $21 an hour
- Full-time
- Bilingual
- Dental office
- Microsoft Excel
- Paid time off
Quick Apply
1d
Recruiter/Front Desk
Inclusion Services,LLC —Whittier, CA
- $19 - $21 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
12d
Receptionist - Family Medicine - Full Time - Days - 8hr San Dimas San Dimas, California
Emanate Health —San Dimas, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- High school diploma or GED
- Clinic
- Computer skills
Receptionist - Internal Medicine - Full Time - Days - 8hr Covina Covina, California
Emanate Health —Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Hospital
- Internal Medicine
- High school diploma or GED
- Health insurance
- Dental insurance
Receptionist Float Pool - Full Time - Days - 8hr (multiple clinics - San Gabriel Valley) Covina, California
Emanate Health —Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Float pool
- High school diploma or GED
- Clinic
Receptionist - Orthopedic - Full Time - Days - 8hr West Covina West Covina, California
Emanate Health —West Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- High school diploma or GED
- Clinic
- Computer skills
Executive Assistant - Retirement Community
Morningside CoreCare —Fullerton, CA
- $24 - $26 an hour
- Full-time
- Mid-level
- Apartments
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Office Medical Receptionist - Full-time or Part-time, Covina CA
Usborne Family Medicine, Inc. —Covina, CA
- $18.44 - $22.00 an hour
- Part-time
- Background check
- Computer literacy
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
18h
Receptionist
PDS Health —San Dimas, CA
- $17 - $24 an hour
- Full-time
- Dental office
- Computer literacy
- Local
- Health insurance
- Dental insurance
Administrative Assistant
IMC Ltd —Duarte, CA
- $25 an hour
- Contract
- Hybrid work
- Writing skills
- Analysis skills
- Organizational skills
Quick Apply
1d
Customer Service Representative - Reception
East Valley Community Health Center —Pomona, CA
- $22.00 - $24.80 an hour
- Spanish
- Hospital
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
19h
Office Assistant I
Charter Oak USD - Classified —Charter Oak, CA
- $3,252 - $3,586 a month
- Part-time
- High school
- Computer literacy
- Writing skills
Business Office Assistant
Monterey Healthcare & Wellness Centre —Rosemead, CA
- $28 - $32 an hour
- Full-time
- English
- Office
- Administrative experience
Quick Apply
Front Desk & Admin Assistant
FitMotionLab Center —Walnut, CA
- $18 - $22 an hour
- Part-time
- Inventory control
- Administrative experience
- In-person
- Flexible schedule
Quick Apply
13d
Patient Services Advocate II
AltaMed Health Services Corporation —West Covina, CA
- $25.00 - $29.38 an hour
- Full-time
- Background check
- Spanish
- BLS Certification
- 403(b) matching
- Paid holidays
17h
Patient Services Advocate II - Temp
AltaMed Health Services Corporation —West Covina, CA
- $25.00 - $29.38 an hour
- Full-time
- Background check
- Spanish
- BLS Certification
- 403(b) matching
- Paid holidays
Medical front desk receptionist
Five Star Physical Therapy Inc —Covina, CA
- $19 - $23 an hour
- Part-time
- Spanish
- Entry level
- Paid time off
Quick Apply

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
17 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

receptionist jobs in covina ca

Patient Experience and Customer Service Training Specialist

Front Desk Concierge

Office Administration/Receptionist

Dental Receptionist

Recruiter/Front Desk

Receptionist - Family Medicine - Full Time - Days - 8hr San Dimas San Dimas, California

Receptionist - Internal Medicine - Full Time - Days - 8hr Covina Covina, California

Receptionist Float Pool - Full Time - Days - 8hr (multiple clinics - San Gabriel Valley) Covina, California

Receptionist - Orthopedic - Full Time - Days - 8hr West Covina West Covina, California

Executive Assistant - Retirement Community

Front Office Medical Receptionist - Full-time or Part-time, Covina CA

Receptionist

Administrative Assistant

Customer Service Representative - Reception

Office Assistant I

Business Office Assistant

Front Desk & Admin Assistant

Patient Services Advocate II

Patient Services Advocate II - Temp

Medical front desk receptionist

I want to receive the latest job alert for receptionist in covina ca

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