Top 47 Help desk support Jobs in Cranston, Ri

Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Service Desk Analyst
Brown University Health —Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
IT Support Technician
Apex Technology Group —Cranston, RI
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Computer science
- Azure
- Health savings account
- Health insurance
Quick Apply
Help Desk Specialist - 3rd Shift including weekends
CMIT Solutions —Cranston, RI
- $23 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
9d
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 4 years
- Paid holidays
- Disability insurance
IT Call Taker
CMIT Solutions —Cranston, RI
- $17 - $18 an hour
- Full-time
- Computer literacy
- Communication skills
- Entry level
3d
IT Call Taker
CMIT Solutions of Central RI —Cranston, RI
- $17 - $18 an hour
- Full-time
- Computer literacy
- US work authorization
- In-person
- Health savings account
- Health insurance
Quick Apply
5d
IT Systems Support Technician - Level 2
CMIT Solutions —Cranston, RI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- School experience
- Mid-level
- Windows
- Paid holidays
- Health insurance
3d
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
Technology Support Technician
West Warwick Public Schools —West Warwick, RI
- Full-time
- Google Workspace
- Computer Science
- Mid-level
6d
Help Desk / Field Support Technician
E Logic —Woonsocket, RI
- From $50,000 a year
- Contract
- Mid-level
- Office
- 2 years
Quick Apply
IT Technician
Saint Elizabeth Community —East Greenwich, RI
- Full-time
- Microsoft Word
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
9d
Help Desk Technician - Level 1
MBRAUN —Attleboro, MA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
5d
IT Support Consultant/Senior IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
Managed IT Services Level II Technician
AUTOMATED BUSINESS MACHINES —Warwick, RI
- $25 - $26 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Bilingual Customer Care Representative
Primo Brands —Norton, MA
- $18.15 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Commuter assistance
- Health savings account
5d
In-Service Support Technician
Systems Technology Forum —Newport, RI
- Full-time
- Mid-level
- Windows
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
IT Support Services Technician
Wheaton College Massachusetts —Norton, MA
- $28.50 - $30.00 an hour
- Full-time
- Classroom
- Google Workspace
- Mid-level
Customer Service & Technical Support Specialist
BedJet —Newport, RI
- $24 - $26 an hour
- Full-time
- Background check
- Microsoft Excel
- Customer service
- Health savings account
- Health insurance
Quick Apply
11d

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Help Desk Specialist

CMIT Solutions -
Cranston, RI

Apply Now

Job Details

Full-time
$24 - $28 an hour

Qualifications

Customer communication

Full Job Description

The Help Desk Technician – Level 1 provides technical support and troubleshooting for end users. This position works directly with users to provide remote support, resolving basic IT issues, and escalating more complex problems to higher-level support. The ideal candidate has a customer-first mindset, strong communication skills, and a foundational understanding of common IT systems.

About CMIT Solutions National Corp.

Leading with trust. CMIT Solutions National Corp. is a recognized leader in Managed IT Services for businesses. We’re business owners too, so we understand the opportunities and challenges facing today’s organizations. Our exceptional team includes more than 250 franchise locations and 900 top technology practitioners who want to help your business succeed.

Description

Help Desk Technician – Level 1

Position Summary:

The ideal candidate must be local to the RI area.

Key Responsibilities:

Provide technical support for basic hardware, software, and networking issues.
Troubleshoot and resolve issues related to Microsoft 365, Windows, macOS, and common business applications.
Support client onboarding/offboarding of end user accounts.
Document all client interactions and work performed in the PSA/ticketing system.
Monitor and manage ticket queues to ensure timely resolution and client communication.
Document issues, resolutions, and processes in the knowledge base.

Qualifications:

Education: Associate’s degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Experience: Minimum of 2 years of experience in IT support or a related technical role.
Skills:
Understanding of Microsoft 365 Suite.
Knowledge with Identity Management (Microsoft Entra ID, Okta, JumpCloud).
Familiarity with Mobile Device Management (Intune, JAMF)
Ability to work independently and in a team-oriented environment.
Experience with PSA and RMM platforms.

Preferred Qualifications:

IT certifications (e.g., CompTIA Network+ and A+, Microsoft and Azure Fundamentals).
Experience with remote support tools and systems.

Key Performance Indicators for Role:

First Call Resolution (FCR) Rate

o Percentage of issues resolved during the first interaction without escalation.

Tickets Closed per Day

o Number of tickets successfully managed and closed daily.

Escalation Rate

o Percentage of tickets escalated to higher levels of support.

Weekly Utilization Rates

o Measure hours worked against all billable and nonbillable tickets

Equal Opportunity Employer Statement:

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary

$24 - $28 per hour

Apply Now

Refine Your Search

help desk support jobs in cranston, ri

Help Desk Specialist

Service Desk Analyst

IT Support Technician

Help Desk Specialist - 3rd Shift including weekends

IT Support Technician

IT Call Taker

IT Call Taker

IT Systems Support Technician - Level 2

IT Support Consultant

IT Helpdesk Analyst

Technology Support Technician

Help Desk / Field Support Technician

IT Technician

Help Desk Technician - Level 1

IT Support Consultant/Senior IT Support Consultant

Managed IT Services Level II Technician

Bilingual Customer Care Representative

In-Service Support Technician

IT Support Services Technician

Customer Service & Technical Support Specialist

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About CMIT Solutions National Corp.

Description

Help Desk Technician – Level 1

Position Summary:

Salary

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