Top 249 Patient services representative Jobs in Durham, Nc

Patient Service Representative - Inpatient/Surgery Preservice Verification
Duke Health —Durham, NC
- Full-time
- Remote
- Surgery
- Medical office experience
- Basic math
5d
Medical Receptionist
Center for Vein Restoration —Durham, NC
- $23 - $25 an hour
- Full-time
- HIPAA
- Administrative experience
- Travel
- Paid holidays
- Health insurance
Quick Apply
5d
Patient Services Worker-Duke University Hospital
Aramark —Durham, NC
- Inpatient
- Long term care
- Entry level
Patient Service Associate- Radiology Department Duke Regional
Duke Health —Durham, NC
- Part-time
- Basic math
- High school diploma or GED
- Clinic
8d
Patient Scheduling Representative
WakeMed Health & Hospitals —Raleigh, NC
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
Patient Service Associate - Duke Eye Center of South Durham
Duke Health —Durham, NC
- Full-time
- Computer literacy
- Basic math
- High school diploma or GED
4d
Patient Registration Representative
WakeMed Health & Hospitals —Raleigh, NC
- Full-time
- Hospital
- High school diploma or GED
- Communication skills
2d
Appointment Clerk
Lincoln Community Health Center, Inc. —Durham, NC
- Spanish
- English
- High school diploma or GED
Patient Care Coordinator / Front Desk
ScoliCare North Carolina —Durham, NC
- $18 - $21 an hour
- Part-time
- Surgery
- Computer literacy
- Adults
Quick Apply
9d
Patient Coordinator
Beyond Dental —Durham, NC
- $18 - $23 an hour
- Full-time
- Dental office
- In-person
- Entry level
- Health savings account
- Health insurance
Quick Apply
2d
Patient Service Associate - Heritage Internal Medicine
Duke Health —Durham, NC
- Full-time
- Computer literacy
- Basic math
- Internal Medicine
1d
Appointment Coordinator - Cardiology
Duke Health —Durham, NC
- Full-time
- Microsoft Word
- Microsoft Excel
- Basic math
3d
Front Desk Representative
Hampton Inn and Suites / Home2 Suites by Hilton Durham University Medical Center —Durham, NC
- $15 - $17 an hour
- Weekends as needed
- Writing skills
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
11d
Care Access Representative - UNC Endocrinology at Apex
UNC Health —Apex, NC
- $18.48 - $25.89 an hour
- Full-time
- Remote
- High school diploma or GED
- 1 year
- Epic
1d
Billing Assistant
Planned Parenthood South Atlantic —Raleigh, NC
- $23.25 - $28.35 an hour
- Full-time
- Hybrid work
- Background check
- Computer literacy
- Medical office experience
- Paid holidays
- Health insurance
3d
Medical Office Assistant Administrative
UNC Health —Cary, NC
- $18.12 - $25.51 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
Administrative Associate - FP Front End Operations
UNC Health —Hillsborough, NC
- $18.12 - $25.51 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Patient Access Specialist
McKesson —Cary, NC
- $15.93 - $26.55 an hour
- Hybrid work
- Computer literacy
- HIPAA
- Office
- Prescription drug insurance
Referral Coordinator/Patient Service Representative
Neurology and Pain Management Center —Durham, NC
- $18 - $22 an hour
- Full-time
- Background check
- Microsoft Excel
- Customer service
- Disability insurance
- Health insurance
Quick Apply
5d
Provider Support Assistant - Pediatric Neurology
Duke Health —Durham, NC
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic

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Patient Service Representative - Inpatient/Surgery Preservice Verification

Duke Health -
Durham, NC

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Basic math
High school diploma or GED
Grammar Experience

Full Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Patient Service Representattive who will embrace our mission of Advancing Health Together.

Work Hours: Monday - Friday 8:30 - 5:00pm

This is a remote position

Job Summary

Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions. Ensure all insurance requirements are met prior to patients' arrival, and inform patients of their financial liability. Arranges payment options with the patients and screens patients for government funding sources. This position has high customer service with our payors and physicians by phone and requires excellent customer service skills. This position is very similar to the Financial Care Counselor. This position completes all preliminary work. The Financial Counselor completes the work when the patient arrives.

Work Performed

Analyze insurance coverage and benefits for service to ensure timely reimbursement. Obtain all PAC and/or authorizations as appropriate. Facilitate referral to Financial Services for payment sources for uninsured patients. Determine if patient's condition is the result of an accident, performing complete research to determine the appropriate source of liability/payment. Schedules and pre-register patients, correcting as necessary all patient demographic and financial data. Resolve insurance claim rejections/denials and remedy expediently. Call patients to remind them to bring balances due, co-pays, co insurance and deductible. Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy. Perform those duties necessary to ensure all accounts are processed accurately and efficiently. Promote and maintain excellence in customer service. Explain billing to patients according to PRMO credit and collection policies, when discussing insurance with patients. Implement appropriate collection actions and assist financially responsible persons in arranging payment. Make referral to Financial Services Representative for counseling. Determine necessity of third party sponsorship and process patients per policy and procedure. Examine insurance policies and other third party sponsorship materials for sources of payment. Inform attending physician of patient financial hardship. Update the billing system to reflect the insurance status of the patient. Provides timely and effective customer service to internal customers. Assist with departmental coverage as requested. Obtain authorizations based on insurance plan contracts/guidelines, document in billing system per policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment for specific patients and benefits.

Knowledge, Skills and Abilities

Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.

Experience

Two to five years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and /or experience

Degrees, Licensures, Certifications

None required

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Apply Now

Refine Your Search

patient services representative jobs in durham, nc

Patient Service Representative - Inpatient/Surgery Preservice Verification

Medical Receptionist

Patient Services Worker-Duke University Hospital

Patient Service Associate- Radiology Department Duke Regional

Patient Scheduling Representative

Patient Service Associate - Duke Eye Center of South Durham

Patient Registration Representative

Appointment Clerk

Patient Care Coordinator / Front Desk

Patient Coordinator

Patient Service Associate - Heritage Internal Medicine

Appointment Coordinator - Cardiology

Front Desk Representative

Care Access Representative - UNC Endocrinology at Apex

Billing Assistant

Medical Office Assistant Administrative

Administrative Associate - FP Front End Operations

Patient Access Specialist

Referral Coordinator/Patient Service Representative

Provider Support Assistant - Pediatric Neurology

I want to receive the latest job alert for patient services representative in durham, nc

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