Top 124 Service desk Jobs in Eagle Id

Bilingual Customer Advocate
Your Health Idaho —Boise, ID
- $18.50 - $21.80 an hour
- 8 hour shift
- Spanish
- Writing skills
- English
- Health savings account
- Health insurance
Quick Apply
18h
Front Desk Receptionist
Morello Construction LLC —Boise, ID
- $14 - $16 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
Quick Apply
Support & Client Success Specialist
AppFueled —Nampa, ID
- $17 - $20 an hour
- Part-time
- Hybrid work
- Hospitality
- Inventory management
- Office
Quick Apply
Account Manager II
PAYLOCITY CORPORATION —Meridian, ID
- $23 - $26 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Guest Services Agent
The Avery Hotel & Brasserie —Boise, ID
- $17 - $19 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
16h
Chat Service Representative
PAYLOCITY CORPORATION —Meridian, ID
- $23 - $28 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Care & Scheduling Coordinator
Halo pest solutions —Meridian, ID
- $19 - $24 an hour
- Overtime
- Hybrid work
- Background check
- Computer literacy
- Office
- On-the-job training
- Work from home
Quick Apply
Patient Access Coordinator
Hanger, Inc. —Meridian, ID
- $22.00 - $23.50 an hour
- Computer literacy
- Administrative experience
- High school diploma or GED
Quick Apply
Front Desk Agent
Residence Inn Eagle —Eagle, ID
- $17 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Desktop Administrator I
Plexus —Nampa, ID
- $51,800 - $77,800 a year
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Receptionist
Waters Family Wellness —Meridian, ID
- $18 - $20 an hour
- Full-time
- Inventory management
- Computer literacy
- Administrative experience
Quick Apply
2d
Office Coordinator
HealthSource Chiropractic of Meridian - ID —Meridian, ID
- $19 - $22 an hour
- Full-time
- Inventory control
- HIPAA
- Windows
- Profit sharing
- Health insurance
Quick Apply
Front Office Receptionist
Summit Family Health —Meridian, ID
- From $18 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist
Keplr Vision —Boise, ID
- Full-time
- Computer literacy
- Clinic
- Communication skills
- Opportunities for advancement
Quick Apply
Scheduling Coordinator
Jacob Jarvis Orthodontics —Eagle, ID
- $15 - $25 an hour
- Full-time
- Dental office
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist - Wellness
IV Nutrition —Eagle, ID
- Part-time
- Google Workspace
- Vital signs
- Computer literacy
Quick Apply
IT Help Desk Specialist
Idaho Housing and Finance Association —Boise, ID
- Full-time
- Office
- Analysis skills
- Experience equivalent to degree accepted
Pet Parent Reception
Dogtopia Boise —Garden City, ID
- Part-time
- Sales
- High school diploma or GED
- Computer skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Help Desk Technician
KELLEY CREATE —Boise, ID
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Help Desk/Information Systems Specialist – Microsoft 365 & User Support
Miller Nash Graham & Dunn —Boise, ID
- Online Application
- Mid-level

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Bilingual Customer Advocate

Your Health Idaho -
Boise, ID

Quick Apply

Job Details

Full-time
$18.50 - $21.80 an hour
18 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Non-technical user support
Computer operation
Spanish
Confidential information handling
Phone communication
Writing skills
Employee relationship building
English
Desktop applications
Typing
Productivity software
Client interaction via phone calls

Full Job Description

Position title: Bilingual Customer Advocate
Reports to: Customer Advocate Supervisor

Location: In Person-- Boise, ID.
FLSA status: Non-Exempt

Position Summary

The Bilingual Customer Advocate is responsible for providing a wide range of customer support services to include responsibility for customer support, case management, and related functions in English and Spanish.

Company Overview

The Idaho Health Insurance Exchange, dba Your Health Idaho, was established in 2013 by Idaho House Bill 248. We are an independent entity overseen by a 19-member Board of Directors. Your Health Idaho is Idaho’s online marketplace where Idaho individuals, families, and small businesses can shop, compare, and choose the health insurance that’s right for them. We are also the only place where Idahoans can apply for and receive a tax credit that can pay for some or all of their monthly premiums. We serve over 100,000 Idahoans and support ~$500m in annual premiums. Your Health Idaho has received multiple awards for our culture and is recognized as a premier employer in the Treasure Valley.

Responsibilities (Position may include additional functions not listed)

Provide outstanding customer service in both English and Spanish to address customer inquiries, concerns, and requests via phone, email, or chat and other designated methods.
Effectively communicate product knowledge, features, and benefits to customers, ensuring accurate and helpful information is provided.
Assist customers with troubleshooting, resolving issues, and providing technical support when necessary.
Document and maintain detailed and accurate customer records in the CRM system.
Collaborate with team members and other departments to resolve complex customer issues and ensure customer satisfaction.
Meet or exceed individual and team performance goals, including call quality, response time, and customer satisfaction ratings.
Stay up to date with product knowledge, company policies, and industry trends to provide accurate information to customers.
Identify opportunities for process improvements and contribute to the overall success of the call center operations.
Perform other duties as assigned.

Qualifications (Required knowledge, skills, abilities, education, experience, etc.)

Associate degree preferred or equivalent through professional experience.
Excellent written and verbal communication skills as well as interpersonal telephone skills in both English and Spanish.
1 year customer service experience, including resolving complex customer issues.
Excellent communication skills with the ability to empathize, listen actively, and provide solutions to customer concerns.
Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Strong problem solving, reading comprehension, and troubleshooting skills for both technical and non-technical issues.
Ability to sit at a desk and work with a computer for extended periods of time.
Knowledge of the Affordable Care Act (ACA) preferred.
Ability to meet minimum standard of 45 WPM typing skill, validated via assessment.
Ability to work in a fast-paced workplace, adapt to a continually evolving environment
A committed team player with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships.
Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of YHI.
Ability and commitment to manage and protect consumer Personably Identifiable Information (PII).

Physical & Other Requirements

Ability to work in a call center environment, primarily sedentary.
Consistent attendance is required, including full-time during initial three-week training session (8 hours/day, 5 days/week) as well as regularly scheduled shifts thereafter. Part-time schedules will be considered if requested and appropriate.
Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing.
Ability to operate computer and software applications, use of normal office machines.
Availability to work additional hours or weekends based on call center demands.

If you are a motivated individual who excels in a fast-paced environment, has a passion for customer service, and is fluent in both English and Spanish, we encourage you to apply.

Job Type: Full-time

Pay: $18.50 - $21.80 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Ability to Commute:

Boise, ID 83705 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk jobs in eagle id

Bilingual Customer Advocate

Front Desk Receptionist

Support & Client Success Specialist

Account Manager II

Hotel Front Desk Guest Services Agent

Chat Service Representative

Customer Care & Scheduling Coordinator

Patient Access Coordinator

Front Desk Agent

Desktop Administrator I

Front Desk Receptionist

Office Coordinator

Front Office Receptionist

Front Desk Receptionist

Scheduling Coordinator

Front Desk Receptionist - Wellness

IT Help Desk Specialist

Pet Parent Reception

Help Desk Technician

Help Desk/Information Systems Specialist – Microsoft 365 & User Support

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