Top 22 Client success Jobs in East Hartford Ct

Customer Success Representative
Reliable Respiratory —South Windsor, CT
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
Customer Success Coordinator
Reliable Respiratory —South Windsor, CT
- $25 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
9d
Client Success Manager (MSP) – IT Services & Marketing (Remote)
EVERNET —Tolland, CT
- Part-time
- Remote
- Mid-level
- Microsoft Office
- QuickBooks
- Opportunities for advancement
Quick Apply
Client Relationship Coordinator
Alera Group —Wethersfield, CT
- $59,000 - $69,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
3d
Client Success- Project Manager (Windsor, CT)
WM —Windsor, CT
- $68,400 - $78,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Contracts
- Employee stock purchase plan
- Paid holidays
Customer Success Expert
Tower Klebe Energy —Plainville, CT
- $26 - $30 an hour
- Full-time
- Mid-level
- Microsoft Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
10d
Customer Service & Sales Support Team Leader
Parksite —South Windsor, CT
- $90,000 - $95,000 a year
- Full-time
- Background check
- Pass drug screening
- Office
- Paid holidays
- Health insurance
Quick Apply
14d
Customer Success Manager
Gems Setra —Plainville, CT
- $100,870 - $187,110 a year
- 7 years
- Oracle
- Office
Cybersecurity Client Relationship & Sales Support Specialist
Accenture —Hartford, CT
- $59,100 - $154,800 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
- Paid holidays
- Disability insurance
Client Success - Client Partner - Req# 617
COCC —Southington, CT
- $84,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
- Wellness program
- Tuition reimbursement
Quick Apply
10d
Client Executive
Total Communications, Inc. —East Hartford, CT
- Email
- Hybrid work
- 18 years or older
- Mid-level
- Leadership
- Paid holidays
- Health insurance
Senior Manager - Medicaid/Marketplace Client Strategy - Express Scripts - Hybrid
The Cigna Group —Bloomfield, CT
- $140,300 - $233,800 a year
- Online Application
- 7 years
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
3d
Principal Client Success Manager
Finalsite —Glastonbury, CT
- Full-time
- Remote
- Master's degree
- 8 years
- Bachelor's degree
Quick Apply
1d
Customer Deployment Specialist
Deloitte —Hartford, CT
- $105,400 - $207,800 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
Client Manager – Water Services
Woodard & Curran —Middletown, CT
- $130,000 - $225,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- US work authorization
- Work from home
Quick Apply
Senior Manager, Customer Education & Partner Enablement
Deloitte —Hartford, CT
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- 3 years
- Analysis skills
23h

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Customer Success Representative

Reliable Respiratory -
South Windsor, CT

Quick Apply

Job Details

Full-time
$30 an hour

Qualifications

Bachelor's degree
Productivity software
Cross-functional collaboration

Full Job Description

Equal Opportunity Employer/Disability/Veterans

This is a hybrid position 2x per week in one of our office locations

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.

Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.

As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.

Duties and Responsibilities

Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer’s care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information updating as needed
Actively up sell and increase orders through suggestive selling techniques
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies

Required Qualifications

18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor’s Degree required
1 year of customer service experience

Required Skills

Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred

Competencies

Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office

Direct Reports – None

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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Refine Your Search

client success jobs in east hartford ct

Customer Success Representative

Customer Success Coordinator

Client Success Manager (MSP) – IT Services & Marketing (Remote)

Client Relationship Coordinator

Client Success- Project Manager (Windsor, CT)

Customer Success Expert

Customer Service & Sales Support Team Leader

Customer Success Manager

Cybersecurity Client Relationship & Sales Support Specialist

Client Success - Client Partner - Req# 617

Client Executive

Senior Manager - Medicaid/Marketplace Client Strategy - Express Scripts - Hybrid

Principal Client Success Manager

Customer Deployment Specialist

Client Manager – Water Services

Senior Manager, Customer Education & Partner Enablement

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