Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
Position Overview: The Good Luck Lounge Floor Supervisor plays a key role in ensuring exceptional guest experiences at all times. This individual will assist the Operations Manager with daily venue operations and oversee the floor staff during live events. A background in food and beverage service, as well as a solid understanding of high-volume, high-energy environments, is essential. This role requires strong leadership, a passion for customer service, and the ability to resolve issues efficiently.
Key Responsibilities:
- Collaborate with the Operations Manager to perform daily operational tasks, including overseeing all show duties.
- Assist in the management of guest relations by responding to elevated staff/guest inquiries and resolving any complaints or concerns related to shows, artist meet-and-greets, VIP packages, and amenities.
- Ensure that all guest issues are addressed and corrected, including security and customer service-related situations.
- Maintain communication with the Operations, Security and Food & Beverage teams to ensure that service standards are met.
- Lead opening, running, and closing duties in alignment with Live Nation policies.
- Educate guests on available venue amenities and make recommendations to enhance their experience.
- Circulate throughout the venue to maintain line of sight and atmosphere control while reporting any issues that arise.
- Actively engage in suggestive selling of venue products and services when applicable.
- Stay up to date on all Standard Operating Procedures (SOPs) and effectively communicate them to team members.
- Prepare pre-shift sheets and relay relevant management information to the staff.
- Oversee and manage lost and found articles, ensuring proper handling of items.
- Ensure responsible alcohol service in compliance with Responsible Alcohol Service training and Live Nation alcohol policies.
- Maintain proper security protocols in both guest-facing areas and back-of-house spaces.
- Lead pre-shift meetings and ensure the smooth flow of operations at the start of each shift.
- Work alongside the Manager-on-Duty (M.O.D.) to resolve guest and team member issues and escalate to higher management when necessary.
- Complete incident reports, collect witness statements, and assist with ejection logs and other related duties.
- Actively participate in and manage special events, ensuring smooth operations throughout.
- Additional tasks as requested by management.
Required Qualifications:
- Responsible Alcohol Awareness Training Certification or equivalent.
- Previous experience in food and beverage service, ideally in a high-volume venue.
- Proven experience in guest relations, with a focus on assessing and anticipating the needs of both guests and staff.
- Strong communication and leadership skills, including the ability to handle multiple tasks simultaneously.
- Ability to turn potentially negative situations into positive outcomes.
- Experience in prioritizing tasks and maintaining an upbeat attitude in a fast-paced environment.
- Ability to work extended hours, including nights, weekends, and special events as needed.
Preferred Qualifications:
- Experience in live music venues or nightlife environments.
- A college diploma in a related field is a plus.
Physical Demands/Working Environment:
- Must be able to work in a fast-paced, often loud, and high-pressure environment.
- Requires prolonged standing and working on your feet for extended periods.
- Ability to lift or move up to 40 lbs using proper lifting techniques.
This role requires someone who thrives in a dynamic environment, provides excellent service under pressure, and can manage the overall guest experience while supporting the Operations Manager in daily tasks
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EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
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The expected compensation for this position is:
$20.00 USD - $25.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
