Top 19 Service desk support analyst Jobs in Fontana Ca

Service Desk Analyst I
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Computer science
- Computer Science
- Research
IT Field Services Technician
Syncreon —Rialto, CA
- $31.12 - $36.81 an hour
- Weekends as needed
- English
- Mid-level
- Warehouse
Client Service Analyst
Langwasser & Co, CPA's —Upland, CA
- $23 - $25 an hour
- Extended hours
- Background check
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
IT Specialist
MasTec Communications Group —Corona, CA
- $26 - $27 an hour
- 8 hour shift
- English
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
IT Specialist
MasTec Inc —Corona, CA
- $26 - $27 an hour
- 8 hour shift
- English
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
Applications Manager
AGILE UTILITY PARTNERS LLC —Corona, CA
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Assistant Director of Licensure and Compliance
University of Redlands —Redlands, CA
- $70,304 a year
- Weekends as needed
- Background check
- Customer service
- 5 years
Quick Apply
Senior Business Intelligence (BI) and Data Warehouse Analyst
University of La Verne —La Verne, CA
- $98,718.83 - $114,535.11 a year
- Full-time
- Background check
- Computer Science
- Office
- Health insurance
- 403(b)
Accounts Payable Coordinator
Cal Poly Pomona —Pomona, CA
- $5,797 - $8,445 a month
- Full-time
- Background check
- Research
- Mid-level
Accounts Payable Coordinator
California State University —Pomona, CA
- Full-time
- Background check
- Research
- Mid-level
19h
Sr. Manager IT - Finance
Bourns —Riverside, CA
- $160,000 - $190,000 a year
- Weekends as needed
- Computer Science
- 11+ years
- Presentation skills
Deputy District Attorney III/IV (Writs and Appeals)
County of Riverside —Riverside, CA
- $12,010.44 - $214,964.46 a year
- Background check
- Writing skills
- Driver's License
- Paid holidays
- Disability insurance
CMC Cost Accountant/Cost Analyst CA
SBI - Corsicana Mattress —Rancho Cucamonga, CA
- $80 - $90 an hour
- Nights as needed
- Microsoft Outlook
- Mid-level
- Office
Quick Apply

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IT System Technician I
SAN BERNARDINO INTERNATIONAL AIRPORT AUTHORITY —San Bernardino, CA
Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining…
$35.54 - $46.37 an hour
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Substitute Technology Support Technician
San Bernardino Community College District —San Bernardino, CA
Serves as initial point of contact for technical support; provides first-level support and performs a variety of minor technical support duties in assigned…
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Service Desk Support Analyst
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Service Desk Analyst
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The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
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service desk support analyst jobs near fontana ca

Service Desk Analyst I

Yuhaaviatam of San Manuel Nation -
Highland, CA

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Job Details

Full-time

Qualifications

High school diploma or GED
IT department experience

Full Job Description

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues. This role will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service
2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.
3. Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues.
4. Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution.
5. Research solutions through internal and external knowledge base. Identify and learn appropriate software and hardware used and supported by the organization.
6. Deploys software to end user endpoints to include laptop, desktop, and mobile devices.
7. Develops help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team members and end users.
8. Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement.
9. Performs other duties as assigned to support the eﬃcient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma or GED required.
Associate’s degree in Computer Science or related field preferred.
Minimum one (1) year of related IT work experience is required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

General IT Service Desk Experience is preferred.
Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
Ability to solve technical problems, work well under stress, and follow instructions.
Must possess excellent customer service and written/oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Experience working in Casino or Gaming industry is preferred.
Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.
Strong documentation skills.
Ability to absorb and retain information quickly.
Must be able to present ideas in user-friendly language.
Highly self-motivated and directed.
Keep attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment is desired.
Ability to work assigned shift (day/swing/graveyard).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Apply Now

Refine Your Search

service desk support analyst jobs in fontana ca

Service Desk Analyst I

IT Field Services Technician

Client Service Analyst

Electronic Warfare Fleet Liaison

IT Specialist

IT Specialist

Applications Manager

Assistant Director of Licensure and Compliance

Senior Business Intelligence (BI) and Data Warehouse Analyst

Accounts Payable Coordinator

Accounts Payable Coordinator

Sr. Manager IT - Finance

Deputy District Attorney III/IV (Writs and Appeals)

CMC Cost Accountant/Cost Analyst CA

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