Top 13 It help desk manager Jobs in Fort Worth Tx

Service Desk Specialist II
NetCov —Fort Worth, TX
- $58,687 - $80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
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IT Tech Support Specialist I - ON SITE
Southside Bank —Fort Worth, TX
- Overtime
- Word processing
- Office
- Trade school
- Paid holidays
- Relocation assistance
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IT Help Desk Tier 1 - Bilingual
DEX Imaging —Arlington, TX
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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IT Support Engineer
UBEO, LLC —Fort Worth, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Senior Service Desk Engineer
Davis Technology Management —Dallas-Fort Worth, TX
- $85,000 - $95,000 a year
- Full-time
- 7 years
- Windows
- Mentoring
Field Services Specialist
NetCov —Fort Worth, TX
- $25.84 - $34.46 an hour
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Opportunities for advancement
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Manager - Technology Support Services (2025-2026)
Keller ISD —Fort Worth, TX
- Full-time
- Heavy lifting
- Office
- 3 years
Help Desk Support Specialist
DuraServ Corp —Coppell, TX
- Full-time
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Tech Analyst II
OneOncology —Fort Worth, TX
- Full-time
- Azure
- Mid-level
- 3 years
Quick Apply
TECHNICAL SUPPORT SPECIALIST 1
JVCKenwood USA Corporation —Irving, TX
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
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5d
Lead Operations Technician
Tierpoint —Fort Worth, TX
- $25.14 - $37.71 an hour
- Weekends as needed
- Windows
- 3 years
- Supervising experience

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IT Tech Support Specialist I - ON SITE
Southside Bank —Fort Worth, TX
Respond to incoming calls, determining initial priority, document, resolve or assign and track status from other IT staff. 401(k) with a Match.
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Lead Sonographer / Imaging Services Manager (RVT/RDMS)
Be Well Primary Care —Fort Worth, TX
You will perform studies yourself when needed, develop and lead the imaging team, work directly with our providers and specialist partners, and ensure quality,…
$85,000 - $110,000 a year
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Help Desk Technician
Equitas Health, Inc. —Columbus, OH
Provide first level technical troubleshooting skills to resolve general internal Equitas Health system support issues via telephone, chat, remote communication…
$49,000 - $58,800 a year
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Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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Service Desk Specialist II

NetCov
Fort Worth, TX

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Job Details

Full-time
$58,687 - $80,000 a year

Qualifications

Record keeping
Cybersecurity tools
Wireless networking
Microsoft Exchange
Public Cloud
Microsoft Office
Virtualization tools
DHCP
Cloud service support
Desktop (troubleshooting support)
Desktop applications
WAN
DNS
Server virtualization
Networking equipment (troubleshooting support)
Network infrastructure management
Desktop administration
Technical Proficiency
Active Directory management

Full Job Description

Job description

Who we are:

Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.

Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.

What the role is:

Service Desk Specialist II

Division - Center - Team: Service Operations – Service Desk

Reporting to: Service Desk Lead

About the Role

The Service Desk Specialist II role provides Tier 2 support to clients, addressing and resolving hardware, software, network and security issues, while maintaining recurring onsite commitments to static client(s). A part of a dynamic support team, this role collaborates with other support roles to ensure efficient problem resolution in a timely manner, aids in escalation management by handling lower-level escalations, and works with their Team Lead and team members across departments to help drive tactical and strategic operational items related to their assigned client(s). These contributions are key to maintaining high levels of customer satisfaction by delivering effective solutions, clear communication and setting reasonable expectations. This position is crucial for ensuring smooth and efficient operation of our clients’ IT systems.

Accountabilities

Client Support and Service Delivery

Timely and effective resolution of Tier 2 server, desktop and application service requests
Act as a supportive technical resource for the team to ensure service needs are met
Develop and maintain strong relationships with your assigned client(s) and team members
Manage client IT systems and adhere to service level agreements
Assist with root-cause analysis if directed.
Support other NetCov clients in addition to the dedicated client assignment as determined by NetCov operational need.
Perform additional tasks and responsibilities as assigned by your manager, which may consist of duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations.
Ensure NetCov has updated customer documentation needed to provide best-in-class support
Maintain a daily 85% billable rate working tickets and answering phone calls.
Potential for on-sites at customer offices, which would be directed by the Team Lead as the team need arises
Real time tracking and updates of support tickets in Network Coverage’s ticketing system.

Infrastructure Management and Performance Optimization

Monitor and optimize client systems for efficient performance, reliability and security
Produce and update technical documentation for client systems and team training
Collaborate with the managed services team to identify client trends

Client Communication and Continuous Improvement

Maintain clear client communication and set expectations on active support inquiries
Identify opportunities to enhance process efficiency and implement best practices
Remain updated on industry advancements and enhance technical skills
Ensure that all customer inquiries and complaints are addressed promptly and professionally.

Knowledge, Skills, and Abilities (KSAs) Required

Technical Expertise:

Expanded technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security
Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, Exchange/Office 365 and desktop applications.
Proficiency with LAN/WAN connectivity designs, firewalls, switching and wireless
Management of cloud systems including AWS, Azure and Office 365

Problem-Solving and Time Management:

Ability to diagnose and resolve technical issues timely and effectively
Experience with various troubleshooting tools and techniques
Strong organizational skills and ability to prioritize tasks

Communication and Interpersonal Skills:

Excellent verbal and written communication abilities
Active listening skills to fully understand client issues and concerns
High attention to detail to ensure accurate record-keeping
Capacity to explain technical concepts and solutions to non-technical stakeholders

Technical Competencies

Qualifications and Experience:

Bachelor's degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related field.
2-5 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position.
Industry certifications e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA, or similar, are highly desirable.

Role Logistics

This is a full-time position
Days and hours of work are Monday through Friday, 8:00 AM - 5:00 PM [9-hour shift]
This position will require participation in a recurring predetermined on-call rotation.
This is a hybrid position and will require travel and recurring visits to client offices where locations will vary. Reliable transportation is required.
This position may require travel to industry events, Network Coverage office locations, and Network Coverage events where locations will vary.

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Refine Your Search

it help desk manager jobs in fort worth tx

Service Desk Specialist II

IT Tech Support Specialist I - ON SITE

IT Help Desk Tier 1 - Bilingual

IT Support Engineer

Senior Service Desk Engineer

Field Services Specialist

Manager - Technology Support Services (2025-2026)

Help Desk Support Specialist

Tech Analyst II

TECHNICAL SUPPORT SPECIALIST 1

Lead Operations Technician

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