Top 457 Vp, customer contact administration nice cxone admin Jobs in Frisco Tx

VP, Customer Contact Administration - NICE CXone Admin
The Fay Group —Farmers Branch, TX
- Hybrid work
- Microsoft Word
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
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VP, Contact Center
AEG Worldwide —Frisco, TX
- $190,000 - $210,000 a year
- Full-time
- Bachelor of Science
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
VP, Customer Support (US)
Enseo, LLC —Plano, TX
- $180,000 - $185,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Travel
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VP, Contact Center
AXS —Frisco, TX
- $190,000 - $210,000 a year
- Full-time
- Bachelor of Science
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
Vice President of Default Servicing
Consolidated Analytics —Irving, TX
- $135,000 - $220,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
4d
Regional Vice President - Dallas, Texas
Valiant Residential, LLC —Dallas, TX
- Full-time
- Computer literacy
- Residential
- Bachelor's degree
- Health insurance
- 401(k) matching
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Civil Engineer Design-Build Leader – Vice President / Principal-in-Charge
Huitt-Zollars —Dallas, TX
- Full-time
- Office
- Bachelor's degree
- Travel
- Commuter assistance
- AD&D insurance
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Vice President of Engineering and Design
Landmark Structures —Southlake, TX
- From $200,000 a year
- Engineering
- Analysis skills
- Bachelor's degree
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Pega Lead Developer, Vice President
Citi —Irving, TX
- $125,760 - $188,640 a year
- Full-time
- 6 years
- Oracle
- Office
- Paid holidays
- Disability insurance
VP Financial Consultant - Plano, TX
Charles Schwab —Plano, TX
- $75,000 - $115,000 a year
- Office
- Business development experience
- Senior level
- Paid parental leave
- Employee stock purchase plan
13d
Vice President of Financial Sales
Fisher Investments —Plano, TX
- Mid-level
- Office
- No travel
- Paid holidays
- Health insurance
12d
Vice President of Compliance
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- 5 years
- Bachelor's degree
- Organizational skills
- Continuing education credits
- Health insurance
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Vice President Payor Strategy and Contracting
Behavioral Innovations —Plano, TX
- Full-time
- Hybrid work
- Finance
- Presentation skills
- Bachelor's degree
- Health insurance
5d
Senior Tableau Developer – Assistant Vice President
Citi —Irving, TX
- $107,120 - $160,680 a year
- Full-time
- Current TB test
- Office
- SQL
- Paid holidays
- Disability insurance
VP, Customer Development and Growth
Summit Utilities Inc —Texas
- Full-time
- Remote
- 7 years
- Residential
- Business Administration
- Health insurance
- Vision insurance
Quick Apply
Senior Data Platform Engineer Assistant Vice President
Citi —Irving, TX
- $107,120 - $160,680 a year
- Full-time
- 5 years
- System design
- Office
- Paid holidays
- Disability insurance
Gen AI/Python Developer - Assistant Vice President
Citi —Irving, TX
- $96,960 - $145,440 a year
- Full-time
- Azure
- 5 years
- System design
- Paid holidays
- Disability insurance
Java Developer - Assistant Vice President
Citi —Irving, TX
- $107,120 - $160,680 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Tableau Developer – Assistant Vice President
Citi —Irving, TX
- $107,120 - $160,680 a year
- Full-time
- Current TB test
- Office
- SQL
- Paid holidays
- Disability insurance
12d
Vice President, Property Management
Willow Bridge Property Company —Dallas, TX
- Full-time
- 5 years
- Data analysis skills
- Residential
- Health insurance
- Dental insurance

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VP, Customer Contact Administration - NICE CXone Admin

The Fay Group
Farmers Branch, TX

Quick Apply

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Enterprise architecture team management
Microsoft Word
Technical engineering
Stakeholder engagement
Systems integration
Presentation software
Project management experience in technology
Coaching
Performance management strategy
Regulatory compliance
Performance Reporting
Integration Architecture Design (Architecture design skills)
Data reporting
Managing IT teams
Talent development
Change management
Information security compliance
Team development
Hiring
IVR
Quality control management
Team training
Data Security (Data management)
Enterprise Integration
Mentoring
Scripting
Vendor relationship management
Data interpretation
Contracts
Leading team collaboration initiatives

Full Job Description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

The VP of Customer Contact Administration owns the enterprise strategy, architecture, and operating model for Fay’s customer contact technologies. This role has primary accountability for the NICE CXone platform and its ecosystem of integrations by ensuring contact center capabilities across voice and digital channels enable exceptional customer experiences, regulatory-compliant operations, and scalable growth across multiple business units within the company.

This position has responsibility for platform administration and engineering, vendor and contract management, information security, controls, and the roadmap for automation, AI, and analytics. Partnering closely with Contact Center Operations leaders, this role establishes standards and governance, including integration and cross-business alignment for workforce management (WFM), quality management (QM) practices, and tooling to deliver measurable improvements in service levels, quality, cost-to-serve and employee experience.

Qualifications include:

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent combination of years of experience with High School diploma/GED); Master’s degree preferred
10+ years of progressive experience in contact center technology (CCaaS) and customer experience platforms, including 5+ years in enterprise administration/ engineering leadership
Deep expertise with NiCE CXone (or comparable CCaaS), including Studio scripting, IVR/call flow design, omnichannel routing, WFM/ QM, analytics, and outbound dialer strategy
5+ years’ experience managing people and leading teams
Strong technical background in cloud architecture concepts, APIs/ integrations, identity and access management, and data/ telemetry for operational reporting
Demonstrated ability to lead cross-functional programs and govern change in highly regulated environments; experience partnering with InfoSec, Risk, and Compliance
Prior experience managing budgets, contracts, and vendors
Strong project management skills with the ability to effectively lead matrix teams
Strong skills and experience in MS Word, Excel, and PowerPoint
Strong verbal and written communication skills; ability to translate technical details into business impact
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence stakeholders and drive required results
Strong business acumen; strong fiscal and technical aptitude
Effective management skills to include talent selection, training, coaching, mentorship, and performance management
Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
Demonstrated ability to quickly establish credibility, coupled with for recognizing and supporting the organization’s culture, values, and priorities
Collaborative and consultative work style
Able to manage and lead change; agile; high learning agility
Client-focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
Strong analytical skills coupled with sound judgement; strong problem-solving abilities
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong attention to detail; strong quality and compliance orientation
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
Self-directed; ability to proactively surface questions, opportunities, issues, and concerns
Professional maturity, integrity, ability to maintain confidential data and information

Submit Your Resume to Learn More

Featured Benefits

Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

The hiring range for this position is between $150,000.00-$175,000.00 annually
This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify (https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.dhs.gov%2FE-Verify&data=05%7C02%7Cmcarcione%40faygroup.com%7C3cd0e67a88f74cc493cc08dcde54f808%7Cd61ef6b08efd4c02b6930e73c725846a%7C0%7C0%7C638629703723935092%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=p%2BGghqh23fRoXuCqwuMY7MajLRmcziHlYspYFUWdIYY%3D&reserved=0).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

vp, customer contact administration nice cxone admin jobs in frisco tx

VP, Customer Contact Administration - NICE CXone Admin

VP, Contact Center

VP, Customer Support (US)

VP, Contact Center

Vice President of Default Servicing

Regional Vice President - Dallas, Texas

Civil Engineer Design-Build Leader – Vice President / Principal-in-Charge

Vice President of Engineering and Design

Pega Lead Developer, Vice President

VP Financial Consultant - Plano, TX

Vice President of Financial Sales

Vice President of Compliance

Vice President Payor Strategy and Contracting

Senior Tableau Developer – Assistant Vice President

VP, Customer Development and Growth

Senior Data Platform Engineer Assistant Vice President

Gen AI/Python Developer - Assistant Vice President

Java Developer - Assistant Vice President

Senior Tableau Developer – Assistant Vice President

Vice President, Property Management

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