Top 5749 Manager Jobs in Gainesville, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Office Manager
Chick-fil-A —Gainesville, VA
- Full-time
- Mid-level
- Office
Operations Manager-Recycling
Republic Services —Manassas, VA
- $104,400 - $143,550 a year
- Full-time
- Sales
- High school diploma or GED
- Senior level
- AD&D insurance
- Employee stock purchase plan
Asst Nurse Manager Surgical Services, Operating Room (OR)
UVA Community Health —Manassas, VA
- $40.48 - $67.04 an hour
- Full-time
- Nursing
- Surgery
- RN License
Senior Civil Engineer - Project Manager
Charles P. Johnson & Associates, Inc —Fairfax, VA
- From $115,000 a year
- Full-time
- Civil engineering
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Commercial Roofing Project Manager/Estimator
KGS Construction Services, Inc. —Manassas, VA
- $65,000 - $85,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Land Development Engineering Supervisor
Loudoun Water —Ashburn, VA
- $110,000 - $135,000 a year
- Urgently hiring
- Hybrid work
- Civil engineering
- Customer service
- Bachelor of Science
- Health insurance
- Dental insurance
MECHANIC TECHNICIAN LEAD
Carter Machinery Company, Inc. / CMCO —Sterling, VA
- $40 - $51 an hour
- Weekends as needed
- Mechanic experience
- Customer service
- Heavy equipment operation
- Disability insurance
- Health insurance
Team Lead Canvasser (Virginia Driver License REQ)
Prince William Home Improvement —Woodbridge, VA
- Full-time
- 5 years
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Enterprise Field Service Manager (Construction)
BEAR COMMUNICATIONS INC —Chantilly, VA
- $87,000 - $92,000 a year
- Background check
- Microsoft Outlook
- Construction site
- Relocation assistance
- Paid time off
Quick Apply
Regional Group Sales Manager
Fairbrook Hotels —Herndon, VA
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Hotel
- Mileage reimbursement
- Health insurance
Quick Apply
QA/QC & Commissioning Manager – Data Centers
RF Services —Herndon, VA
- $95,000 - $100,000 a year
- Weekends as needed
- Background check
- Management
- Up to 50% travel
- Health savings account
- Health insurance
Quick Apply
1d
Software Product Lead- bilingual Korean
Cesna Recruitment —Vienna, VA
- $100,000 - $150,000 a year
- Full-time
- Computer Science
- 5 years
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Electrical Project Manager
J.E. Richards, Inc. —Ashburn, VA
- $100,000 - $160,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
Restaurant Manager
Dunkin —Purcellville, VA
- Part-time
- 18 years or older
- English
- Mid-level
Quick Apply
Construction Manager - Water/Wastewater Utilities
Whitman, Requardt & Associates, LLP —Fairfax, VA
- $100,000 - $175,000 a year
- Overtime
- Microsoft Word
- Construction site
- Computer literacy
- Paid holidays
- Disability insurance
Commissioning Manager
Thermo Systems LLC —Reston, VA
- $105,000 - $160,000 a year
- Full-time
- Hybrid work
- Engineering
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
Automotive Finance Manager
LINDSAY BUICK GMC —Warrenton, VA
- $84,553.97 - $150,828.43 a year
- Full-time
- Dealership
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Engineering Team Lead
Thermo Systems LLC —Reston, VA
- Full-time
- 7 years
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Crane and Rigging Supervisor
Extreme Steel Crane and Rigging, LLC —Marshall, VA
- $89,689 - $97,722 a year
- Email
- Computer literacy
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply

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manager jobs near gainesville, va

Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

manager jobs in gainesville, va

Call Center Manager (On-Site)

Office Manager

Operations Manager-Recycling

Asst Nurse Manager Surgical Services, Operating Room (OR)

Senior Civil Engineer - Project Manager

Commercial Roofing Project Manager/Estimator

Land Development Engineering Supervisor

MECHANIC TECHNICIAN LEAD

Team Lead Canvasser (Virginia Driver License REQ)

Enterprise Field Service Manager (Construction)

Regional Group Sales Manager

QA/QC & Commissioning Manager – Data Centers

Software Product Lead- bilingual Korean

Electrical Project Manager

Restaurant Manager

Construction Manager - Water/Wastewater Utilities

Commissioning Manager

Automotive Finance Manager

Engineering Team Lead

Crane and Rigging Supervisor